--- title: "Connect LiveAgent to Iucto - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Add customer\" in Iucto." canonical: "https://apiant.ai/connect/liveagent-to-iucto" --- # Connect LiveAgent to Iucto When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Add customer** in [Iucto](https://apiant.ai/connections/iucto). Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Iucto **25** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Iucto to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent can start in Iucto - When **New conversation** in LiveAgent then **Add customer** in Iucto - When **New Customer** in LiveAgent then **Add issued invoice** in Iucto Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Iucto ## Triggers and actions 3 triggers · 32 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Action **Add attachment** Uploads a file (up to 5 MB) and attaches it to an iÚčto document or contact. - Action **Add bank transaction** Imports a new bank transaction into iÚčto. iÚčto automatically tries to match it with existing documents by variable symbol and amount. - Action **Add customer** /customer - create an address-book customer. - Action **Add issued credit note** /creditnote_issued - create a credit note. - Action **Add issued invoice** /invoice_issued - create an issued invoice. - Action **Add issued proforma invoice** Creates an issued proforma (advance) invoice in iÚčto. The invoice must have at least one item. - Action **Add price list item** /price_list - create a price list item. - Action **Add received invoice** /invoice_received - create a received invoice. - Action **Add received payment** /payment_received - record a received payment. - Action **Add supplier** Adds a supplier to the iÚčto address book. - Action **Delete customer** Deletes a customer from the iÚčto address book. Fails if the customer is linked to an invoice, payment or other record. - Action **Delete issued invoice** Deletes an issued invoice. Invoices linked to another record, in a closed accounting/VAT period, or sent to EET cannot be deleted. - Action **Get attachment** Returns one file attachment: its name, type and size. - Action **Get customer** Retrieves the full detail of one customer, including address and invoicing preferences. - Action **Get issued credit note** Returns one issued credit note with its number, total and line items. - Action **Get issued invoice** Retrieves the details of an issued invoice by its ID. - Action **Get issued invoice PDF** Downloads the PDF of an issued invoice. - Action **Get issued proforma invoice** Returns one issued proforma invoice with its number, total and line items. - Action **List bank accounts** Lists the bank accounts set up in the iÚčto company. - Action **List customers** Returns all customers in the iÚčto address book, optionally narrowed by name, company ID, email, VAT ID, phone, bank account, customer group or external code. - Action **List price list items** Lists the items in your iÚčto price list, including hidden ones, optionally filtered by stock tracking, bar code or external code. - Action **List suppliers** Lists suppliers in the iÚčto address book, optionally filtered by name, IČO, email, DIČ, VAT-payer status, phone, bank account, supplier group or external code. - Action **Send issued invoice by email** Sends an issued invoice by email to the given recipients with a link to the invoice, optionally attaching the invoice PDF and delivery note PDF. - Action **Update customer** Updates an existing customer in iÚčto. The customer record is overwritten with the values supplied. - Action **Update issued invoice** Overwrites an issued invoice in iÚčto with the values supplied. The whole invoice is replaced, so supply every required field and the complete list of items. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Iucto** Czech online accounting/invoicing app with a REST API for automating document processing](https://apiant.ai/connections/iucto) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Iucto - [ **HubSpot to Iucto** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-iucto) - [ **Salesforce to Iucto** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-iucto) - [ **Slack to Iucto** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-iucto) - [ **Google Sheets to Iucto** Google Sheets](https://apiant.ai/connect/google-sheets-to-iucto) - [ **Gmail to Iucto** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-iucto) - [ **Google Calendar to Iucto** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-iucto) Questions ## LiveAgent and Iucto, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Iucto when something happens in LiveAgent? Any of Iucto's 25 actions, including Add received invoice, Add received payment, Send issued invoice by email and Update customer. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Iucto to LiveAgent? Iucto has no triggers in the catalog today, so automations start in LiveAgent. If you need the other direction, ask: your agent reads Iucto's API documentation and adds it. ### ### Do I have to build a connector for LiveAgent or Iucto? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and Iucto without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.