# Connect LiveAgent to Ideal Postcodes When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Verify Email** in [Ideal Postcodes](https://apiant.ai/connections/ideal-postcodes). Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Ideal Postcodes **8** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Ideal Postcodes to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent can start in Ideal Postcodes - When **New conversation** in LiveAgent then **Verify Email** in Ideal Postcodes - When **New Customer** in LiveAgent then **Cleanse address** in Ideal Postcodes Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Ideal Postcodes ## Triggers and actions 3 triggers · 15 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Action **Cleanse address** Returns the closest matching standardised address for a freeform address, with a confidence score and match levels for each address element. - Action **Find addresses by query** Returns address suggestions matching a partial address, ordered by relevance, with optional filters and biases by postcode, town, region or location. - Action **Find places** Returns up to 10 place suggestions (countries, administrative areas, towns) matching a search query, each with an id that can be resolved to the full place. - Action **List addresses by postcode** Returns every address registered at a postcode (UK, Ireland, Netherlands or Singapore). - Action **Validate Phone Number** Validates a phone number and returns its country, national and international formats, and its original (and optionally current) carrier. - Action **Validate UK Address** Checks a freeform UK address against the UK address database and returns the closest matching standardised address with a confidence score and per-element match levels. - Action **Verify Email** Checks whether an email address is deliverable and reports whether it is disposable, a free provider, a role address or on a catch-all domain. - Action **Verify US Address** Verifies a US address against the USPS address dataset and returns the closest matching standardised address with confidence and match-level indicators. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Ideal Postcodes** Ideal Postcodes is a UK and international address validation and cleansing service](https://apiant.ai/connections/ideal-postcodes) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Ideal Postcodes - [ **HubSpot to Ideal Postcodes** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-ideal-postcodes) - [ **Salesforce to Ideal Postcodes** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-ideal-postcodes) - [ **Slack to Ideal Postcodes** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-ideal-postcodes) - [ **Google Sheets to Ideal Postcodes** Google Sheets](https://apiant.ai/connect/google-sheets-to-ideal-postcodes) - [ **Gmail to Ideal Postcodes** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-ideal-postcodes) - [ **Google Calendar to Ideal Postcodes** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-ideal-postcodes) Questions ## LiveAgent and Ideal Postcodes, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Ideal Postcodes when something happens in LiveAgent? Any of Ideal Postcodes's 8 actions, including Cleanse address, Find addresses by query, Find places and List addresses by postcode. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Ideal Postcodes to LiveAgent? Ideal Postcodes has no triggers in the catalog today, so automations start in LiveAgent. If you need the other direction, ask: your agent reads Ideal Postcodes's API documentation and adds it. ### ### Do I have to build a connector for LiveAgent or Ideal Postcodes? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.