# Connect LiveAgent to Hyperstack Certificates When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Issue a New Digital Certificate & Badge** in [Hyperstack Certificates](https://apiant.ai/connections/hyperstack-certificates). Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Hyperstack Certificates **9** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Hyperstack Certificates to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent can start in Hyperstack Certificates - When **New conversation** in LiveAgent then **Issue a New Digital Certificate & Badge** in Hyperstack Certificates - When **New Customer** in LiveAgent then **Update credential** in Hyperstack Certificates Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Hyperstack Certificates ## Triggers and actions 3 triggers · 16 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Action **Find credential groups by title or keyword** Searches credential groups by title or keyword and returns the matching groups. - Action **Find credentials by criteria** Searches issued credentials by group, recipient name or email, credential key, issue date range, or custom attributes, and returns the matches. - Action **Get credential** Returns the details of a single issued credential, looked up by its document ID. - Action **Get credential group** Returns the details of one credential group, including its title, description, tags, code, link and expiry settings. - Action **Issue a New Digital Certificate & Badge** Issues a new digital certificate and badge to a recipient from a credential group. - Action **List credential groups** Returns all credential groups in your Hyperstack account. - Action **List credentials** Returns the credentials (certificates and badges) issued in your Hyperstack account. - Action **Update credential** Updates the expiry date of an issued Hyperstack credential. - Action **Update credential group** Updates the title, description, and settings of an existing credential group. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Hyperstack Certificates** Hyperstack helps you easily create and manage digital certificates & badges for your events or courses.](https://apiant.ai/connections/hyperstack-certificates) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Hyperstack Certificates - [ **Hex to Hyperstack Certificates** Hex is a data science and analytics platform for building collaborative data projects and notebooks](https://apiant.ai/connect/hex-to-hyperstack-certificates) - [ **HigherGov to Hyperstack Certificates** HigherGov is a market intelligence platform for federal, state, and local government contractors and grant...](https://apiant.ai/connect/highergov-to-hyperstack-certificates) - [ **MailerLite to Hyperstack Certificates** MailerLite’s super-fast email marketing platform helps you grow your business online using innovative email...](https://apiant.ai/connect/mailerlite-to-hyperstack-certificates) - [ **Nutshell to Hyperstack Certificates** Nutshell is an affordable, easy-to-use CRM that helps small-business sales teams win more deals.](https://apiant.ai/connect/nutshell-to-hyperstack-certificates) - [ **PyPI to Hyperstack Certificates** Package metadata, release history and download files for any Python package published on the Python Package...](https://apiant.ai/connect/pypi-to-hyperstack-certificates) - [ **Quaderno to Hyperstack Certificates** Quaderno is a tax software that handles sales tax, VAT, and GST for your online business.](https://apiant.ai/connect/quaderno-to-hyperstack-certificates) Questions ## LiveAgent and Hyperstack Certificates, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Hyperstack Certificates when something happens in LiveAgent? Any of Hyperstack Certificates's 9 actions, including Update credential, Update credential group, Find credential groups by title or keyword and Find credentials by criteria. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Hyperstack Certificates to LiveAgent? Hyperstack Certificates has no triggers in the catalog today, so automations start in LiveAgent. If you need the other direction, ask: your agent reads Hyperstack Certificates's API documentation and adds it. ### ### Do I have to build a connector for LiveAgent or Hyperstack Certificates? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.