--- title: "Connect LiveAgent to Hybrid Analysis - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Scan file\" in Hybrid Analysis." canonical: "https://apiant.ai/connect/liveagent-to-hybrid-analysis" --- # Connect LiveAgent to Hybrid Analysis When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Scan file** in [Hybrid Analysis](https://apiant.ai/connections/hybrid-analysis). Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Hybrid Analysis **10** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Hybrid Analysis to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent can start in Hybrid Analysis - When **New conversation** in LiveAgent then **Scan file** in Hybrid Analysis - When **New Customer** in LiveAgent then **Submit file for analysis** in Hybrid Analysis Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Hybrid Analysis ## Triggers and actions 3 triggers · 17 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Action **Find reports by hash** Returns the SHA256 hashes and all sandbox detonation reports associated with the specified file hash (MD5, SHA1, SHA256 or SHA512). - Action **Get overview for hash** Returns the Hybrid Analysis overview (verdict, threat score, file names, scanner results, related reports) for a file's SHA256 hash. - Action **Get quick scan result** Retrieves the current result of a quick scan. Some scanners take time to finish; when finished is false, run this again later to get the final results. - Action **Get report state** Returns the processing state of a sandbox report submission. - Action **Get report summary** Returns the summary of a sandbox report (a submission's analysis), including verdict, threat score, hashes, signatures, MITRE ATT&CK mappings and extracted files. - Action **Get submission quota** Returns the submission quota and current usage for the connected API key, for both sandbox detonations and quick scans. - Action **Scan file** Submit a file to Hybrid Analysis for a quick scan by the selected scanners. Returns the quick scan id, the file's SHA256 and the scanner results so far; if finished is false, some scanners are still working. - Action **Search reports** Search Hybrid Analysis sandbox reports by any combination of filename, file type, verdict, tag, AV family, host, domain, date range and other attributes. - Action **Submit file for analysis** Submits a file to the Hybrid Analysis (Falcon Sandbox) for detonation in the chosen environment and returns the job id, submission id and SHA256. - Action **Submit URL for analysis** Submits a website URL, or the URL of a file, to the Hybrid Analysis sandbox for analysis and returns the job and submission identifiers. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Hybrid Analysis** Malware analysis sandbox that detonates submitted files and URLs to surface behavioral indicators, IOCs, and...](https://apiant.ai/connections/hybrid-analysis) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Hybrid Analysis - [ **HubSpot to Hybrid Analysis** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-hybrid-analysis) - [ **Salesforce to Hybrid Analysis** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-hybrid-analysis) - [ **Slack to Hybrid Analysis** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-hybrid-analysis) - [ **Google Sheets to Hybrid Analysis** Google Sheets](https://apiant.ai/connect/google-sheets-to-hybrid-analysis) - [ **Gmail to Hybrid Analysis** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-hybrid-analysis) - [ **Google Calendar to Hybrid Analysis** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-hybrid-analysis) Questions ## LiveAgent and Hybrid Analysis, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Hybrid Analysis when something happens in LiveAgent? Any of Hybrid Analysis's 10 actions, including Find reports by hash, Get overview for hash, Get quick scan result and Get report state. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Hybrid Analysis to LiveAgent? Hybrid Analysis has no triggers in the catalog today, so automations start in LiveAgent. If you need the other direction, ask: your agent reads Hybrid Analysis's API documentation and adds it. ### ### Do I have to build a connector for LiveAgent or Hybrid Analysis? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and Hybrid Analysis without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.