# Connect LiveAgent to ESPY When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Email Search Lookup** in [ESPY](https://apiant.ai/connections/espy). Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions ESPY **9** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and ESPY to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent can start in ESPY - When **New conversation** in LiveAgent then **Email Search Lookup** in ESPY - When **New Customer** in LiveAgent then **Get search record** in ESPY Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and ESPY ## Triggers and actions 3 triggers · 16 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Action **Delete search record** Deletes a search record from your IRBIS account by its id. - Action **Email Search Lookup** Starts an IRBIS E-mail Lookup for an email address and returns the request id and status; results are retrieved later. - Action **Find breaches** Starts a BreachScan search of breach and deep-web data for a value such as a password or email. Returns a request id used to retrieve the results. - Action **Find companies** Starts an IRBIS Company Search for a company by name, registration ID or website, optionally narrowed by jurisdiction. Returns the lookup request id and status. - Action **Find person by name** Starts an IRBIS Name SocialScan search for a person by full name and returns the request id used to retrieve results. - Action **Geolocate IP address** Starts an IRBIS IP geolocation lookup for an IP address, returning the request id used to retrieve the city, region, country and coordinates. - Action **Get credit balance** Returns your IRBIS account's current credit balance, currency, credit count, expiration date and account status. - Action **Get search record** Returns a single IRBIS search request by its id, including its status and results. - Action **Psycho Profile Analysis** Starts an AI-generated psychological profile or personal summary of a person from their Facebook ID. Returns the request id used to retrieve the results. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **ESPY** ESPY is a comprehensive tool for validating phone numbers, verifying customer identities, and leveraging API...](https://apiant.ai/connections/espy) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) - [ **LiveAgent to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/liveagent-to-quickbooks-online) ## More into ESPY - [ **HubSpot to ESPY** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-espy) - [ **Salesforce to ESPY** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-espy) - [ **Slack to ESPY** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-espy) - [ **Google Sheets to ESPY** Google Sheets](https://apiant.ai/connect/google-sheets-to-espy) - [ **Gmail to ESPY** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-espy) - [ **Google Calendar to ESPY** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-espy) Questions ## LiveAgent and ESPY, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in ESPY when something happens in LiveAgent? Any of ESPY's 9 actions, including Email Search Lookup, Find breaches, Find companies and Find person by name. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from ESPY to LiveAgent? ESPY has no triggers in the catalog today, so automations start in LiveAgent. If you need the other direction, ask: your agent reads ESPY's API documentation and adds it. ### ### Do I have to build a connector for LiveAgent or ESPY? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.