# Connect LiveAgent to CloudTalk When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Create Contact** in [CloudTalk](https://apiant.ai/connections/cloudtalk). Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions CloudTalk **10** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and CloudTalk to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent can start in CloudTalk - When **New conversation** in LiveAgent then **Create Contact** in CloudTalk - When **New Customer** in LiveAgent then **Create or Update Contact** in CloudTalk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and CloudTalk ## Triggers and actions 3 triggers · 17 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Action **Create Contact** Create a new contact. - Action **Create or Update Activity** Creates a new activity on a CloudTalk contact, or updates an existing activity when an Activity ID is supplied. - Action **Create or Update Contact** Creates a CloudTalk contact, or updates an existing one when a Contact ID is supplied. On update only the fields you fill in are changed. - Action **Delete Contact** Deletes a contact from CloudTalk. - Action **Find Contact** Returns up to 1000 contacts that match the specified keyword, optionally narrowed by country, tag or industry. - Action **Get Contact** Returns one contact in full by contactId - the contact record plus its phone numbers, email addresses, tags, custom attributes and external URLs. - Action **List Agents** Lists the agents in the CloudTalk company, optionally filtered by agent ID or assigned phone number. - Action **List Contacts** Lists CloudTalk contacts, optionally filtered by country, tag, industry or keyword. - Action **Send SMS** Sends an SMS, MMS or WhatsApp message from one of your CloudTalk numbers. - Action **Update Contact** Update an existing contact ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **CloudTalk** CloudTalk help modern sales and customer service teams provide better phone support and close more deals.](https://apiant.ai/connections/cloudtalk) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) - [ **LiveAgent to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/liveagent-to-quickbooks-online) ## More into CloudTalk - [ **HubSpot to CloudTalk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-cloudtalk) - [ **Salesforce to CloudTalk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-cloudtalk) - [ **Slack to CloudTalk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-cloudtalk) - [ **Google Sheets to CloudTalk** Google Sheets](https://apiant.ai/connect/google-sheets-to-cloudtalk) - [ **Gmail to CloudTalk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-cloudtalk) - [ **Google Calendar to CloudTalk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-cloudtalk) Questions ## LiveAgent and CloudTalk, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in CloudTalk when something happens in LiveAgent? Any of CloudTalk's 10 actions, including Create Contact, Create or Update Activity, Create or Update Contact and Send SMS. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from CloudTalk to LiveAgent? CloudTalk has no triggers in the catalog today, so automations start in LiveAgent. If you need the other direction, ask: your agent reads CloudTalk's API documentation and adds it. ### ### Do I have to build a connector for LiveAgent or CloudTalk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.