--- title: "Connect LiveAgent to Carbon Intensity - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Get carbon intensity factors\" in Carbon Intensity." canonical: "https://apiant.ai/connect/liveagent-to-carbon-intensity" --- # Connect LiveAgent to Carbon Intensity When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Get carbon intensity factors** in [Carbon Intensity](https://apiant.ai/connections/carbon-intensity). Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions Carbon Intensity **13** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and Carbon Intensity to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent can start in Carbon Intensity - When **New conversation** in LiveAgent then **Get carbon intensity factors** in Carbon Intensity - When **New Customer** in LiveAgent then **Get national carbon intensity** in Carbon Intensity Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and Carbon Intensity ## Triggers and actions 3 triggers · 20 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Action **Get carbon intensity factors** Get the carbon intensity emission factors used for each generation fuel type. - Action **Get national carbon intensity** Get the current and next half-hourly carbon intensity forecast and actual values for Great Britain. - Action **Get national carbon intensity between two times** Get the national carbon intensity values for every settlement period between two given date/times. - Action **Get national carbon intensity by date** Get the half-hourly national carbon intensity values for every settlement period on a given date. - Action **Get national carbon intensity by date and period** Get the national carbon intensity value for a specific settlement period on a given date. - Action **Get national carbon intensity from a time** Get the national carbon intensity reading for the half-hour settlement period containing a given date/time. - Action **Get national carbon intensity statistics** Get the average, max, min and index carbon intensity statistics between two given date/times, optionally in fixed time blocks. - Action **Get national generation mix** Get the current national electricity generation mix by fuel type as a percentage. - Action **Get national generation mix between two times** Get the national electricity generation mix by fuel type for a given date/time range. - Action **Get regional carbon intensity** Get the current carbon intensity for GB regions, England, Scotland, and Wales. - Action **Get regional carbon intensity between two times** Get the regional carbon intensity forecast for every GB region between two given date/times. - Action **Get regional carbon intensity by postcode** Get the current and forecast carbon intensity for the region containing a given GB postcode. - Action **Get regional carbon intensity by region ID** Get the current and forecast carbon intensity for a specific GB DNO region by its region ID. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **Carbon Intensity** Forecasting API for Great Britain's regional electricity carbon intensity and generation mix up to 96 hours...](https://apiant.ai/connections/carbon-intensity) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into Carbon Intensity - [ **HubSpot to Carbon Intensity** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-carbon-intensity) - [ **Salesforce to Carbon Intensity** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-carbon-intensity) - [ **Slack to Carbon Intensity** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-carbon-intensity) - [ **Google Sheets to Carbon Intensity** Google Sheets](https://apiant.ai/connect/google-sheets-to-carbon-intensity) - [ **Gmail to Carbon Intensity** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-carbon-intensity) - [ **Google Calendar to Carbon Intensity** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-carbon-intensity) Questions ## LiveAgent and Carbon Intensity, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Carbon Intensity when something happens in LiveAgent? Any of Carbon Intensity's 13 actions, including Get carbon intensity factors, Get national carbon intensity, Get national carbon intensity between two times and Get national carbon intensity by date. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Carbon Intensity to LiveAgent? Carbon Intensity has no triggers in the catalog today, so automations start in LiveAgent. If you need the other direction, ask: your agent reads Carbon Intensity's API documentation and adds it. ### ### Do I have to build a connector for LiveAgent or Carbon Intensity? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and Carbon Intensity without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.