# Connect LiveAgent to BugShot When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Add Comment to Bug** in [BugShot](https://apiant.ai/connections/bugshot). Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions BugShot **13** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and BugShot to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent can start in BugShot - When **New conversation** in LiveAgent then **Add Comment to Bug** in BugShot - When **New Customer** in LiveAgent then **Add Users to Project** in BugShot Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and BugShot ## Triggers and actions 3 triggers · 20 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Action **Add Comment to Bug** Adds a comment to a bug, optionally tagging users or marking it internal. - Action **Add Users to Project** Invites a user to a BugShot project by email and assigns them a role. - Action **Create a Bug** Creates a new bug in a BugShot project status column, with its title, page URL and priority. - Action **Get All Comments of Bug** Returns all comments on a BugShot bug. - Action **Get All Users of Project** Returns all users that belong to a BugShot project, with each user's role in it. - Action **Get Bug** Returns one bug, including its title, description, status and optional screenshots, comments and attachments. - Action **Get Status of Bug** Returns one status (board column) of a BugShot project, optionally with its bugs. - Action **Get Whole Project** Returns one project with, optionally, its statuses, bugs, screenshots, markers, attachments, comments and users. - Action **List Project Invitations** Returns all invitations sent for a BugShot project, including who was invited, their role and the invitation status. - Action **Search for Bug** Searches your BugShot bugs for the given text and returns the matches. - Action **Search for Status** Searches the statuses you have access to by text and returns the matching statuses. - Action **Update Bug Information** Updates a bug's title, description, priority and other details. - Action **Update Bug Status** Moves a bug to a different status (column) in its BugShot project and returns the updated bug. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **BugShot** BugShot is an innovative tool to track and erase bugs in any kind of software.](https://apiant.ai/connections/bugshot) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) - [ **LiveAgent to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/liveagent-to-quickbooks-online) ## More into BugShot - [ **HubSpot to BugShot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-bugshot) - [ **Salesforce to BugShot** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-bugshot) - [ **Slack to BugShot** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-bugshot) - [ **Google Sheets to BugShot** Google Sheets](https://apiant.ai/connect/google-sheets-to-bugshot) - [ **Gmail to BugShot** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-bugshot) - [ **Google Calendar to BugShot** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-bugshot) Questions ## LiveAgent and BugShot, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in BugShot when something happens in LiveAgent? Any of BugShot's 13 actions, including Create a Bug, Update Bug Information, Update Bug Status and Add Comment to Bug. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from BugShot to LiveAgent? BugShot has no triggers in the catalog today, so automations start in LiveAgent. If you need the other direction, ask: your agent reads BugShot's API documentation and adds it. ### ### Do I have to build a connector for LiveAgent or BugShot? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.