--- title: "Connect LiveAgent to AFrame - APIANT.ai" description: "When \"New conversation\" fires in LiveAgent, your agent runs \"Add contact note\" in AFrame." canonical: "https://apiant.ai/connect/liveagent-to-aframe" --- # Connect LiveAgent to AFrame When **New conversation** fires in [LiveAgent](https://apiant.ai/connections/liveagent), your agent runs **Add contact note** in [AFrame](https://apiant.ai/connections/aframe). Describe the whole flow and it is built, tested on every scenario and kept running. LiveAgent **3** triggers LiveAgent **7** actions AFrame **19** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LiveAgent and AFrame to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LiveAgent can start in AFrame - When **New conversation** in LiveAgent then **Add contact note** in AFrame - When **New Customer** in LiveAgent then **Add task** in AFrame Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LiveAgent and AFrame ## Triggers and actions 3 triggers · 26 actions - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. - Action **Add contact note** Adds a note to an existing contact in AFrame and returns the created note. - Action **Add event** Creates a new event (date or appointment) on an AFrame transaction, with a fixed date or a date calculated from another transaction date. - Action **Add task** Creates a new Task in AFrame, assigned to a team member and optionally linked to a transaction or contact. - Action **Add transaction attachment** Creates a new attachment entry (a file placeholder or a web link) on an AFrame transaction. - Action **Add transaction note** Adds a note (or showing / price-change activity) to an existing AFrame transaction. - Action **Add transaction participant** Adds a participant to an AFrame transaction in a given role, either linking an existing contact, creating a new contact inline, or holding the role as a placeholder. - Action **Create Contact** Creates a new Contact in your AFrame team, with name, company, emails, phones, addresses and categories. - Action **Find contacts** Searches AFrame contacts by name, company, team, email, categories, or created/edited date range and returns the matching contacts (up to 100). - Action **Find tasks** Returns tasks matching the given status, due/completion dates, transaction, contact or assignee filters (up to 100). - Action **Find team members** Finds team members in your AFrame team by name, email, role, type or active status. - Action **Find transactions** Searches transactions by ID, stage, property address, or created/edited date range and returns the matching transactions (up to 100). - Action **Get contact** Returns a contact's details, including name, emails, phones, addresses, owners and categories. - Action **Get contact note** Returns a single contact note by its ID, including its content, type, date and any attached file details. - Action **Get Event** Returns one event (a date or appointment such as a closing date) on a transaction. - Action **Get transaction** Returns a single AFrame transaction by its ID, including its status, property details, participants and custom field values. - Action **Get Transaction Note** Returns a transaction note by its ID, including its content, activity date, contact details and visibility settings. - Action **Update contact** Updates an existing AFrame contact, changing only the fields you fill in. - Action **Update task** Updates an existing AFrame task, changing only the fields you fill in, and returns the updated task. - Action **Update transaction** Updates an existing AFrame transaction's property address, status, assigned team members, prices, dates and commission. Only the fields you fill in are changed. ## Each app on its own - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) - [ **AFrame** AFrame is a transaction management and CRM in a single platform for real estate agents and transaction...](https://apiant.ai/connections/aframe) Reviews ## What our customers say ## More from LiveAgent - [ **LiveAgent to World News Api** REST API for searching global news articles with entity extraction, sentiment analysis, and geolocation...](https://apiant.ai/connect/liveagent-to-world-news-api) - [ **LiveAgent to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/liveagent-to-salesforce) - [ **LiveAgent to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/liveagent-to-slack) - [ **LiveAgent to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/liveagent-to-mailchimp) - [ **LiveAgent to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/liveagent-to-stripe) - [ **LiveAgent to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/liveagent-to-shopify) ## More into AFrame - [ **Etsy to AFrame** Etsy is a store that makes it easy to buy and sell handmade, vintage or uniquely manufactured goods online!](https://apiant.ai/connect/etsy-to-aframe) - [ **HubSpot to AFrame** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-aframe) - [ **Salesforce to AFrame** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-aframe) - [ **Slack to AFrame** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-aframe) - [ **Google Sheets to AFrame** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-aframe) - [ **Gmail to AFrame** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-aframe) Questions ## LiveAgent and AFrame, answered ### ### What can start an automation from LiveAgent? Any of LiveAgent's 3 triggers in the catalog, including New conversation, New Customer and New Customer (Experimental). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in AFrame when something happens in LiveAgent? Any of AFrame's 19 actions, including Create Contact, Update contact, Update task and Update transaction. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from AFrame to LiveAgent? AFrame has no triggers in the catalog today, so automations start in LiveAgent. If you need the other direction, ask: your agent reads AFrame's API documentation and adds it. ### ### Do I have to build a connector for LiveAgent or AFrame? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use LiveAgent and AFrame without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.