--- title: "Connect Linkkit and ManageEngine ServiceDesk Plus Cloud - APIANT.ai" description: "When \"Link Updated\" fires in Linkkit, your agent runs \"Add request task\" in ManageEngine ServiceDesk Plus Cloud." canonical: "https://apiant.ai/connect/linkkit-to-manageengine-servicedesk-plus-cloud" --- # Connect Linkkit and ManageEngine ServiceDesk Plus Cloud When **Link Updated** fires in [Linkkit](https://apiant.ai/connections/linkkit), your agent runs **Add request task** in [ManageEngine ServiceDesk Plus Cloud](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud), or **New Problem** in ManageEngine ServiceDesk Plus Cloud to **Add list** in Linkkit. Describe the whole flow and it is built, tested on every scenario and kept running. Linkkit **1** trigger Linkkit **14** actions ManageEngine ServiceDesk Plus Cloud **2** triggers ManageEngine ServiceDesk Plus Cloud **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Linkkit and ManageEngine ServiceDesk Plus Cloud to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Linkkit and ManageEngine ServiceDesk Plus Cloud can do together ### From Linkkit to ManageEngine ServiceDesk Plus Cloud - When **Link Updated** in Linkkit then **Add request task** in ManageEngine ServiceDesk Plus Cloud - When **Link Updated** in Linkkit then **Add request note** in ManageEngine ServiceDesk Plus Cloud ### From ManageEngine ServiceDesk Plus Cloud to Linkkit - When **New Problem** in ManageEngine ServiceDesk Plus Cloud then **Add list** in Linkkit - When **Trigger** in ManageEngine ServiceDesk Plus Cloud then **Add QR code** in Linkkit Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Linkkit and ManageEngine ServiceDesk Plus Cloud ## Triggers and actions 3 triggers · 29 actions - Trigger **Link Updated** Triggers when an existing Linkkit link is updated, including destination, slug, domain, status and metadata changes. - Action **Add list** Creates a new list in Linkkit for organizing your short links. - Action **Add QR code** Creates a QR code in Linkkit that points to the URL you give it, with an optional name, color and logo. - Action **Add tag** Creates a new tag in Linkkit that can be applied to short links. - Action **Add UTM template** Creates a UTM template in Linkkit with a name and the UTM source, medium, campaign, term, content and ref values to apply to links. - Action **Create Link** Creates a new short link pointing at a destination URL, optionally with a title, notes, expiration date and list. - Action **Delete Link** Deletes a short link by its short code. - Action **Find Link** Returns the short links whose destination URL or title contains the search text, optionally narrowed to one list or to active/inactive links. - Action **List link clicks** Returns the click events recorded for one short link, with the time, country, city, device, browser, operating system and referrer of each click. - Action **List lists** Returns all lists in your Linkkit account, ordered by name. - Action **List QR codes** Returns all QR codes in your Linkkit account, with each code's destination URL, name, color and logo settings. - Action **List tags** Returns all tags in your Linkkit account, ordered by name. - Action **List UTM templates** Returns all UTM templates in your Linkkit workspace, ordered by name, with their source, medium, campaign, term, content and ref values. - Action **Update Link** Updates an existing short link — change its destination URL, title, notes, list, expiry, active status, or rename its short code. Only the fields you fill in are changed. - Action **Upsert Link** Creates a short link with the short code you choose, or updates the existing link that already uses that short code. - Trigger **New Problem** Triggers when a new problem is created in ServiceDesk Plus Cloud. - Trigger **Trigger** Triggers when a request is created or updated in ServiceDesk Plus Cloud. - Action **Add problem** Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem. - Action **Add request note** Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician. - Action **Add request task** Adds a task to an existing request in ServiceDesk Plus Cloud. - Action **Add request worklog** Adds a worklog (time spent by a technician) to a ServiceDesk Plus request. - Action **Create Request** Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values. - Action **Delete request** Deletes a request from ServiceDesk Plus Cloud. - Action **Find Request** Finds service desk requests whose chosen field matches a value, returning the matching requests. - Action **Get problem** Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values. - Action **Get request** Returns a single service desk request by its id, including its custom field values. - Action **Get request note** Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author. - Action **Get request task** Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields. - Action **Get request worklog** Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges. - Action **Invoke API Call** Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response. - Action **Update problem** Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in. - Action **Update Request** Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed. ## Each app on its own - [ **Linkkit** Linkkit is a smart link platform to create trackable links, measure real engagement, and run campaigns with...](https://apiant.ai/connections/linkkit) - [ **ManageEngine ServiceDesk Plus Cloud** ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset...](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud) Reviews ## What our customers say ## More from Linkkit - [ **Linkkit to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/linkkit-to-salesforce) - [ **Linkkit to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/linkkit-to-slack) - [ **Linkkit to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/linkkit-to-mailchimp) - [ **Linkkit to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/linkkit-to-stripe) - [ **Linkkit to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/linkkit-to-shopify) - [ **Linkkit to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/linkkit-to-quickbooks-online) ## More into ManageEngine ServiceDesk Plus Cloud - [ **HubSpot to ManageEngine ServiceDesk Plus Cloud** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-manageengine-servicedesk-plus-cloud) - [ **Google Sheets to ManageEngine ServiceDesk Plus Cloud** Google Sheets](https://apiant.ai/connect/google-sheets-to-manageengine-servicedesk-plus-cloud) - [ **Gmail to ManageEngine ServiceDesk Plus Cloud** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-manageengine-servicedesk-plus-cloud) - [ **Google Calendar to ManageEngine ServiceDesk Plus Cloud** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-manageengine-servicedesk-plus-cloud) - [ **Google Drive to ManageEngine ServiceDesk Plus Cloud** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-manageengine-servicedesk-plus-cloud) - [ **Mailchimp to ManageEngine ServiceDesk Plus Cloud** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-manageengine-servicedesk-plus-cloud) Questions ## Linkkit and ManageEngine ServiceDesk Plus Cloud, answered ### ### What can start an automation from Linkkit? Any of Linkkit's 1 trigger in the catalog, including Link Updated. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in ManageEngine ServiceDesk Plus Cloud when something happens in Linkkit? Any of ManageEngine ServiceDesk Plus Cloud's 15 actions, including Create Request, Update problem, Update Request and Add problem. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from ManageEngine ServiceDesk Plus Cloud to Linkkit? Yes. When something happens in ManageEngine ServiceDesk Plus Cloud, your agent can act in Linkkit too. This page covers both directions: ManageEngine ServiceDesk Plus Cloud's triggers and Linkkit's actions are listed here as well. ### ### Do I have to build a connector for Linkkit or ManageEngine ServiceDesk Plus Cloud? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Linkkit and ManageEngine ServiceDesk Plus Cloud without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.