--- title: "Connect Leantime and Zendesk - APIANT.ai" description: "When \"New Comment\" fires in Leantime, your agent runs \"Add Comment to Ticket\" in Zendesk." canonical: "https://apiant.ai/connect/leantime-to-zendesk" --- # Connect Leantime and Zendesk When **New Comment** fires in [Leantime](https://apiant.ai/connections/leantime), your agent runs **Add Comment to Ticket** in [Zendesk](https://apiant.ai/connections/zendesk), or **New Messaging Conversation** in Zendesk to **Add Comment** in Leantime. Describe the whole flow and it is built, tested on every scenario and kept running. Leantime **11** triggers Leantime **14** actions Zendesk **3** triggers Zendesk **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Leantime and Zendesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Leantime and Zendesk can do together ### From Leantime to Zendesk - When **New Comment** in Leantime then **Add Comment to Ticket** in Zendesk - When **New Goal** in Leantime then **Create Ticket** in Zendesk ### From Zendesk to Leantime - When **New Messaging Conversation** in Zendesk then **Add Comment** in Leantime - When **New Ticket** in Zendesk then **Add Project** in Leantime Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Leantime and Zendesk ## Triggers and actions 14 triggers · 32 actions - Trigger **New Comment** Triggers when a new comment is posted on a task, project or other item in Leantime. - Trigger **New Goal** Triggers when a new goal is added to a goal board in any project you can access, or in one project or board you choose. - Trigger **New Milestone** Triggers when a new milestone is created in Leantime. - Trigger **New Project** Triggers when a new project is created in your Leantime instance. - Trigger **New Timesheet** Triggers when a new time entry is logged in Leantime. - Trigger **New Todo** Triggers when a new todo (task, bug, story, etc.) is created in Leantime. - Trigger **Updated Goal** Triggers when a goal is created or changed in Leantime, optionally limited to one project or goal board. - Trigger **Updated Milestone** Triggers when a milestone is created or changed in Leantime. - Trigger **Updated Project** Triggers when a project is created or changed in Leantime. - Trigger **Updated Timesheet** Triggers when a time entry is logged or changed in Leantime. - Trigger **Updated Todo** Triggers when a todo is created or changed in Leantime. - Action **Add Comment** Adds a comment to a Leantime task, project, wiki article, idea or board item. - Action **Add Project** Creates a new project in Leantime for a client and returns the new project's ID. - Action **Create Milestone** Creates a milestone in a Leantime project and returns the new milestone's id. - Action **Create Timesheet** Logs hours worked on a Leantime to-do as a timesheet entry, adding to any existing hours for that day and type. - Action **Create Todo** Creates a to-do (task, bug, story or other ticket) in a Leantime project. - Action **Delete Todo** Deletes a todo (task) in Leantime. - Action **Get Project** Returns the details of a single Leantime project by its ID. - Action **Get Todo** Returns a single Leantime todo (ticket) by its ID, with all of its details. - Action **List Comments** Returns the comments posted on a Leantime task, project, idea, article or board item. - Action **List Projects** Returns all projects in your Leantime instance with their details. - Action **List Todos** Returns the todos (tasks) visible to this account, optionally filtered by project, assignee, status, search term, type, milestone, priority, sprint or modification date. - Action **Update Milestone** Updates an existing milestone in a Leantime project. Only the fields you fill in are changed. - Action **Update Project** Updates an existing Leantime project, changing only the fields you fill in. - Action **Update Todo** Updates an existing to-do in Leantime. Only the fields you fill in are changed; everything else keeps its current value. - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. ## Each app on its own - [ **Leantime** Leantime is a goal driven project management system for non project managers and people with ADHD, Autism...](https://apiant.ai/connections/leantime) - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) Reviews ## What our customers say ## More from Leantime - [ **Leantime to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/leantime-to-salesforce) - [ **Leantime to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/leantime-to-slack) - [ **Leantime to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/leantime-to-mailchimp) - [ **Leantime to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/leantime-to-stripe) - [ **Leantime to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/leantime-to-shopify) - [ **Leantime to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/leantime-to-quickbooks-online) ## More into Zendesk - [ **HubSpot to Zendesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk) - [ **Salesforce to Zendesk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk) - [ **Slack to Zendesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk) - [ **Google Sheets to Zendesk** Google Sheets](https://apiant.ai/connect/google-sheets-to-zendesk) - [ **Gmail to Zendesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk) - [ **Google Calendar to Zendesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk) Questions ## Leantime and Zendesk, answered ### ### What can start an automation from Leantime? Any of Leantime's 11 triggers in the catalog, including New Comment, New Goal, New Milestone and New Project. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk when something happens in Leantime? Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk to Leantime? Yes. When something happens in Zendesk, your agent can act in Leantime too. This page covers both directions: Zendesk's triggers and Leantime's actions are listed here as well. ### ### Do I have to build a connector for Leantime or Zendesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Leantime and Zendesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.