# Connect LaunchDarkly and LiveAgent When **Access Token Event** fires in [LaunchDarkly](https://apiant.ai/connections/launchdarkly), your agent runs **Add customer group** in [LiveAgent](https://apiant.ai/connections/liveagent), or **New conversation** in LiveAgent to **Create a project** in LaunchDarkly. Describe the whole flow and it is built, tested on every scenario and kept running. LaunchDarkly **11** triggers LaunchDarkly **39** actions LiveAgent **3** triggers LiveAgent **7** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want LaunchDarkly and LiveAgent to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What LaunchDarkly and LiveAgent can do together ### From LaunchDarkly to LiveAgent - When **Access Token Event** in LaunchDarkly then **Add customer group** in LiveAgent - When **Code Reference Repository Event** in LaunchDarkly then **List conversation messages** in LiveAgent ### From LiveAgent to LaunchDarkly - When **New conversation** in LiveAgent then **Create a project** in LaunchDarkly - When **New Customer** in LiveAgent then **Create a feature flag** in LaunchDarkly Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with LaunchDarkly and LiveAgent ## Triggers and actions 14 triggers · 46 actions - Trigger **Access Token Event** Triggers when access token activity happens on your LaunchDarkly account. - Trigger **Code Reference Repository Event** Triggers when code reference repository activity happens on your LaunchDarkly account. - Trigger **Flag Event** Triggers when flag activity happens on your LaunchDarkly account. - Trigger **Integration Event** Triggers when integration activity happens on your LaunchDarkly account. - Trigger **Member Event** Triggers when member activity happens on your LaunchDarkly account. - Trigger **Relay Proxy Configuration Event** Triggers when relay proxy configuration activity happens on your LaunchDarkly account. - Trigger **Role Event** Triggers when role activity happens on your LaunchDarkly account. - Trigger **Segment Event** Triggers when segment activity happens on your LaunchDarkly account. - Trigger **Service Token Event** Triggers when service token activity happens on your LaunchDarkly account. - Trigger **Team Event** Triggers when team activity happens on your LaunchDarkly account. - Trigger **User Event** Triggers when user activity happens on your LaunchDarkly account. - Action **Add or Remove User Targets From a Feature Flag** Adds people to, or removes them from, the individual targeting list for one variation of a feature flag in a chosen environment. - Action **Create a feature flag** Creates a new feature flag in a LaunchDarkly project, either a plain on/off flag or one with your own list of variations. - Action **Create a metric** Creates a metric in a LaunchDarkly project so you can measure the effect of a flag or experiment - a custom event, a click, a page view, or a trace. - Action **Create an access token** Creates a LaunchDarkly API access token with the access level you choose. The full token value is returned only on this call, so save it right away. - Action **Create an environment** Adds a new environment to a LaunchDarkly project, so flags can be configured separately for it. Returns the environment's SDK keys. - Action **Create a project** Creates a new LaunchDarkly project, optionally with its own environments and flag-naming rules. - Action **Create a segment** Creates a segment in one environment of a LaunchDarkly project, so you can target a named group of people with your flags. - Action **Delete environment** Deletes an environment from a LaunchDarkly project, along with all the flag settings it held. - Action **Delete feature flag** Permanently deletes a feature flag from a LaunchDarkly project, in every environment. - Action **Delete metric** Deletes a metric from a LaunchDarkly project. - Action **Delete project** Deletes a LaunchDarkly project and everything inside it - all of its environments, flags and segments. - Action **Delete segment** Deletes a segment from one environment of a LaunchDarkly project. - Action **Evaluate a Feature Flag** Works out which variation of each feature flag a particular person (or other context) would be served in one environment, and why. - Action **Get access token** Returns one LaunchDarkly access token by its id, including its name, role, and when it was last used. - Action **Get custom role** Returns one LaunchDarkly custom role by its key, including its name, description, and policy statements. - Action **Get environment** Returns one environment in a LaunchDarkly project, including its keys, colour, and default flag settings. - Action **Get feature flag** Returns one feature flag in a LaunchDarkly project, including its variations, tags, and per-environment settings. - Action **Get metric** Returns one metric in a LaunchDarkly project, including how it is measured and which events it counts. - Action **Get project** Returns one LaunchDarkly project by its key, including its name, tags, and default settings. - Action **Get segment** Returns one segment in a LaunchDarkly project environment, including its included and excluded contexts and its rules. - Action **Get team** Returns one LaunchDarkly team by its key, including its name, description, and how many members and roles it has. - Action **List access tokens** Returns the access tokens in your LaunchDarkly account. - Action **List custom roles** Returns the custom roles in your LaunchDarkly account. - Action **List environments** Returns the environments in one LaunchDarkly project. - Action **List feature flags** Returns the feature flags in one LaunchDarkly project. - Action **List metrics** Returns the metrics in one LaunchDarkly project. - Action **List projects** Returns the projects in your LaunchDarkly account. - Action **List segments** Returns the segments in one LaunchDarkly project environment. - Action **List teams** Returns the teams in your LaunchDarkly account. - Action **List users** Returns the end users LaunchDarkly has seen in one project environment. Built on the contexts API, which replaced the retired users API. - Action **Search contexts** Searches the contexts LaunchDarkly has seen in one project environment using a filter expression. - Action **Toggle a Feature Flag** Turns a LaunchDarkly feature flag on or off in one environment. - Action **Update a Feature Flag With JSON** Updates a LaunchDarkly feature flag by sending your own semantic patch instructions as JSON, for changes the ready-made actions do not cover. - Action **Update custom role** Updates a LaunchDarkly custom role — its name, description, base permissions, or policy statements. Fields you leave blank are not changed. - Action **Update environment** Updates an environment in a LaunchDarkly project — its name, colour, cache time, or confirmation settings. Fields you leave blank are not changed. - Action **Update metric** Updates a metric in a LaunchDarkly project — its name, description, tags, or unit. Fields you leave blank are not changed. - Action **Update project** Updates a LaunchDarkly project — its name, tags, or default flag settings. Fields you leave blank are not changed. - Action **Update segment** Updates a segment in a LaunchDarkly project environment — its name, description, tags, or the contexts it includes and excludes. Fields you leave blank are not changed. - Action **Update team** Updates a LaunchDarkly team — its name, description, members, or custom roles. Fields you leave blank are not changed. - Trigger **New conversation** Triggers when a new conversation (ticket, chat, call or message) is created in LiveAgent. - Trigger **New Customer** Triggers when a new customer (contact) is added in LiveAgent. - Trigger **New Customer (Experimental)** Triggers when a new customer (contact) is added in LiveAgent. - Action **Add customer group** Creates a new customer group in LiveAgent with a name and optional text and background colors. - Action **Add tag** Creates a new tag in LiveAgent that can be assigned to conversations. - Action **Get conversation** Returns a LiveAgent conversation (ticket) by its ID, code or public URL code, including status, owner, tags and custom field values. - Action **List conversation messages** Returns all message groups and their messages for a LiveAgent conversation, optionally limited to a date range. - Action **List conversations** Returns conversations (tickets, chats, calls) in LiveAgent, optionally filtered by owner, department, agent, status, channel, subject and dates. - Action **List customer groups** Returns every customer group defined in the LiveAgent account, with each group's id and name. - Action **List tags** Returns every tag defined in the LiveAgent account, with each tag's id and name. ## Each app on its own - [ **LaunchDarkly** LaunchDarkly allows you to innovate faster, deploy fearlessly, and make each release a masterpiece.](https://apiant.ai/connections/launchdarkly) - [ **LiveAgent** LiveAgent is the only customer support app you will ever need.](https://apiant.ai/connections/liveagent) Reviews ## What our customers say ## More from LaunchDarkly - [ **LaunchDarkly to Ontraport** Ontraport is an all-in-one CRM, marketing automation, and e-commerce platform.](https://apiant.ai/connect/launchdarkly-to-ontraport) - [ **LaunchDarkly to OpenRouter** OpenRouter is a unified interface to AI models.](https://apiant.ai/connect/launchdarkly-to-openrouter) - [ **LaunchDarkly to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/launchdarkly-to-salesforce) - [ **LaunchDarkly to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/launchdarkly-to-slack) - [ **LaunchDarkly to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/launchdarkly-to-mailchimp) - [ **LaunchDarkly to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/launchdarkly-to-stripe) ## More into LiveAgent - [ **HubSpot to LiveAgent** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-liveagent) - [ **Google Sheets to LiveAgent** Google Sheets](https://apiant.ai/connect/google-sheets-to-liveagent) - [ **Gmail to LiveAgent** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-liveagent) - [ **Google Calendar to LiveAgent** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-liveagent) - [ **Google Drive to LiveAgent** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-liveagent) - [ **ActiveCampaign to LiveAgent** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-liveagent) Questions ## LaunchDarkly and LiveAgent, answered ### ### What can start an automation from LaunchDarkly? Any of LaunchDarkly's 11 triggers in the catalog, including Access Token Event, Code Reference Repository Event, Flag Event and Integration Event. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in LiveAgent when something happens in LaunchDarkly? Any of LiveAgent's 7 actions, including Add customer group, Add tag, Get conversation and List conversation messages. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from LiveAgent to LaunchDarkly? Yes. When something happens in LiveAgent, your agent can act in LaunchDarkly too. This page covers both directions: LiveAgent's triggers and LaunchDarkly's actions are listed here as well. ### ### Do I have to build a connector for LaunchDarkly or LiveAgent? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.