Connect Kustomer and shipcloud

Both apps 44Kustomer 27shipcloud 17

• Trigger
  Conversation Created

  Triggers when a new conversation is created in Kustomer.

• Trigger
  Conversation Updated

  Triggers when a Kustomer conversation is created or updated.

• Trigger
  Customer Created

  Triggers when a new customer is created in Kustomer.

• Trigger
  Customer Updated

  Triggers when a Kustomer customer is created or updated.

• Trigger
  Message Created

  Triggers when a new message is sent or received in Kustomer.

• Trigger
  Message Updated

  Triggers when a Kustomer message is created or updated.

• Action
  Add custom object

  Creates a new custom object (KObject) of the chosen custom object type in Kustomer.

• Action
  Add message

  Adds a message to an existing Kustomer conversation; the message belongs to the conversation's customer.

• Action
  Create Company

  Creates a company in Kustomer that customers can be linked to.

• Action
  Create Conversation

  Creates a new conversation for a Kustomer customer, with an optional name, status and tags.

• Action
  Create Customer

  Creates a new customer in Kustomer with a name, email, phone and optional external ID.

• Action
  Create Notes

  Adds an internal note to a Kustomer conversation. Notes are visible to agents only, not the customer.

• Action
  Create User

  Invites a new agent user to your Kustomer org by name and email.

• Action
  Delete Customer

  Deletes a Kustomer customer by ID.

• Action
  Find Conversation

  Finds a Kustomer conversation by the external ID your own system gave it.

• Action
  Find Customer

  Finds a Kustomer customer by email address and returns their ID, name and phone.

• Action
  Find custom objects by criteria

  Returns the custom objects (KObjects) of a chosen Klass, optionally only those after a given date, sorted and limited to selected fields.

• Action
  Find User

  Finds a Kustomer agent user by email address.

• Action
  Get Company

  Returns one Kustomer company by ID.

• Action
  Get Conversation

  Returns one Kustomer conversation by ID, with its subject, status, customer and timestamps.

• Action
  Get Customer

  Returns one Kustomer customer by ID, with name, emails, phones and timestamps.

• Action
  Get message

  Returns a single Kustomer message by its ID, including its attributes and related conversation and customer.

• Action
  Get user

  Returns a Kustomer user (agent) by their ID, including name, email and other profile attributes.

• Action
  List teams

  Returns the teams in your Kustomer organization, optionally filtered by role group or deleted status.

• Action
  Update company

  Updates an existing Kustomer company's name, external ID, emails, phones, tags and custom attributes.

• Action
  Update Conversation

  Updates a Kustomer conversation's subject or status. Only the fields you fill in are changed.

• Action
  Update Customer

  Updates an existing Kustomer customer's name, email, phone or external ID. Only the fields you fill in are changed.

• Trigger
  New Shipment Status

  Triggers when a shipcloud shipment changes status (label created, picked up, in transit, delivered, deleted and more).

• Action
  Add address

  Creates a new address in your shipcloud address book, ready to use as a shipment's sender or recipient.

• Action
  Add order

  Creates an order in shipcloud with its delivery address and line items, so shipments can later be associated with it.

• Action
  Add pickup request

  Requests a carrier pickup for your shipments, either all shipments not yet picked up or only the ones you list.

• Action
  Create Shipment

  Creates a shipment in shipcloud and, optionally, books the shipping label with the carrier.

• Action
  Create Shipment Quote

  Returns the price a carrier would charge for shipping a package between two addresses, without creating a shipment.

• Action
  Delete shipment

  Deletes a shipment. Prepared shipments can be deleted any time; shipments with a label only before the carrier's cutoff time.

• Action
  Find Shipment

  Finds shipments matching a reference number, tracking number, carrier, status or creation date range.

• Action
  Get address

  Returns a saved address from your shipcloud address book by its id.

• Action
  Get order

  Returns an order previously sent to shipcloud, including its delivery address and line items.

• Action
  Get pickup request

  Returns a pickup request, including its carrier, pickup time window, pickup address and included shipments.

• Action
  Get shipment

  Returns the details of a single shipment, including its carrier, tracking information, label and addresses.

• Action
  List addresses

  Returns the addresses saved in your shipcloud account, optionally filtered by name, company, street, city, postal code, country or phone.

• Action
  List carriers

  Returns the carriers available to your shipcloud account, with their services, package types, additional services and label formats.

• Action
  List orders

  Returns the orders previously created in your shipcloud account, including delivery address and line items.

• Action
  List shipments

  Returns the shipments in your shipcloud account, optionally filtered by carrier, tracking number, reference number, service, type, source, tracking status or creation time.

• Action
  Update shipment

  Updates an existing shipment, such as its addresses, package, carrier or service, and can create its shipping label.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.