--- title: "Connect Kudosity and Zendesk - APIANT.ai" description: "When \"SMS Received to Inbox\" fires in Kudosity, your agent runs \"Add Comment to Ticket\" in Zendesk." canonical: "https://apiant.ai/connect/kudosity-to-zendesk" --- # Connect Kudosity and Zendesk When **SMS Received to Inbox** fires in [Kudosity](https://apiant.ai/connections/kudosity), your agent runs **Add Comment to Ticket** in [Zendesk](https://apiant.ai/connections/zendesk), or **New Messaging Conversation** in Zendesk to **Send RCS message** in Kudosity. Describe the whole flow and it is built, tested on every scenario and kept running. Kudosity **2** triggers Kudosity **7** actions Zendesk **3** triggers Zendesk **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Kudosity and Zendesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Kudosity and Zendesk can do together ### From Kudosity to Zendesk - When **SMS Received to Inbox** in Kudosity then **Add Comment to Ticket** in Zendesk - When **SMS Sent** in Kudosity then **Create Ticket** in Zendesk ### From Zendesk to Kudosity - When **New Messaging Conversation** in Zendesk then **Send RCS message** in Kudosity - When **New Ticket** in Zendesk then **Send WhatsApp message** in Kudosity Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Kudosity and Zendesk ## Triggers and actions 5 triggers · 25 actions - Trigger **SMS Received to Inbox** Triggers when a new inbound SMS arrives in your Kudosity inbox, optionally limited to one of your numbers or one sender. - Trigger **SMS Sent** Triggers when a new outbound SMS message is sent from your Kudosity account. - Action **Get SMS Activity** Returns SMS messages sent or received on the account, filtered by date range, recipient, sender, status, direction and more. - Action **Get SMS Info** Returns the details and delivery status of a previously sent SMS message. - Action **Report on Messages Sent** Returns a report of SMS messages sent from your Kudosity account, filterable by date range, recipient, sender, status and message reference. - Action **Send MMS** Sends a multimedia message (MMS) with an image, audio or video attachment to a phone number. - Action **Send RCS message** Sends an RCS text or media message to a single recipient from your registered RCS agent, with optional SMS fallback. - Action **Send SMS** Sends an SMS message from one of your sender numbers to a recipient's phone. - Action **Send WhatsApp message** Sends a WhatsApp message (plain text, an approved template, or a custom Meta Cloud API payload) to one recipient, with optional SMS fallback. - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. ## Each app on its own - [ **Kudosity** Kudosity is a secure SMS platform for business, empowering marketers and developers to send reliable text...](https://apiant.ai/connections/kudosity) - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) Reviews ## What our customers say ## More from Kudosity - [ **Kudosity to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/kudosity-to-salesforce) - [ **Kudosity to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/kudosity-to-slack) - [ **Kudosity to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/kudosity-to-mailchimp) - [ **Kudosity to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/kudosity-to-stripe) - [ **Kudosity to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/kudosity-to-shopify) - [ **Kudosity to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/kudosity-to-quickbooks-online) ## More into Zendesk - [ **HubSpot to Zendesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk) - [ **Salesforce to Zendesk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk) - [ **Slack to Zendesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk) - [ **Google Sheets to Zendesk** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-zendesk) - [ **Gmail to Zendesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk) - [ **Google Calendar to Zendesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk) Questions ## Kudosity and Zendesk, answered ### ### What can start an automation from Kudosity? Any of Kudosity's 2 triggers in the catalog, including SMS Received to Inbox and SMS Sent. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk when something happens in Kudosity? Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk to Kudosity? Yes. When something happens in Zendesk, your agent can act in Kudosity too. This page covers both directions: Zendesk's triggers and Kudosity's actions are listed here as well. ### ### Do I have to build a connector for Kudosity or Zendesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Kudosity and Zendesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.