--- title: "Connect Kenect Text Messaging and PagerDuty - APIANT.ai" description: "When \"Lead Push\" fires in Kenect Text Messaging, your agent runs \"Create Note on Incident\" in PagerDuty." canonical: "https://apiant.ai/connect/kenect-text-messaging-to-pagerduty" --- # Connect Kenect Text Messaging and PagerDuty When **Lead Push** fires in [Kenect Text Messaging](https://apiant.ai/connections/kenect-text-messaging), your agent runs **Create Note on Incident** in [PagerDuty](https://apiant.ai/connections/pagerduty), or **New Incidents** in PagerDuty to **Add contacts to contact group** in Kenect Text Messaging. Describe the whole flow and it is built, tested on every scenario and kept running. Kenect Text Messaging **1** trigger Kenect Text Messaging **12** actions PagerDuty **2** triggers PagerDuty **26** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Kenect Text Messaging and PagerDuty to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Kenect Text Messaging and PagerDuty can do together ### From Kenect Text Messaging to PagerDuty - When **Lead Push** in Kenect Text Messaging then **Create Note on Incident** in PagerDuty - When **Lead Push** in Kenect Text Messaging then **Add Responders** in PagerDuty ### From PagerDuty to Kenect Text Messaging - When **New Incidents** in PagerDuty then **Add contacts to contact group** in Kenect Text Messaging - When **List Maintenance Windows** in PagerDuty then **Push Lead** in Kenect Text Messaging Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Kenect Text Messaging and PagerDuty ## Triggers and actions 3 triggers ยท 38 actions - Trigger **Lead Push** Triggers when a new conversation starts in Kenect, the closest record Kenect's API exposes to an incoming lead. - Action **Add contacts to contact group** Adds one or more contacts to an existing contact group and returns the per-contact processing status. - Action **Find contact by phone** Finds the contact at a Kenect location that has the given phone number. - Action **Get contact** Returns a single Kenect contact by its contact ID, including its phone numbers and contact groups. - Action **Get conversation** Returns one Kenect conversation with its messages, contact, assignment and read status. - Action **List contact groups** Returns the contact groups in a Kenect location, with each group's name and its contact, opt-in and opt-out counts. - Action **List contacts** Returns the contacts in your Kenect account, optionally narrowed by location, search text or status, and sorted the way you choose. - Action **List locations** Returns all the Kenect locations available to your account, including each location's name and address. - Action **List reviews** Returns all Google and Facebook reviews for the locations assigned to the connected Kenect user, including their ratings, comments and reply status. - Action **List users** Returns the users on the Kenect account, optionally only those with permissions in a chosen location. - Action **Push Lead** Submits a lead to a Kenect location, which begins a text conversation with the person making the inquiry. Returns the id of the new lead. - Action **Reply to conversation** Sends a reply in an existing Kenect conversation from a chosen location, with optional subject and attachments. - Action **Review Request** Sends a review request to a contact's phone number from a Kenect location and returns the message that was sent. - Trigger **List Maintenance Windows** Gets a list of maintenance windows. - Trigger **New Incidents** Polls for new incidents in PagerDuty. - Action **Add Responders** Request additional responders (a user or escalation policy) to help with an incident. - Action **Add Team Member** Add a user to a team with a given role. - Action **Create Incident** Creates an incident in PagerDuty. - Action **Create Note on Incident** Creates a note on a given incident. - Action **Delete or End a Maintenance Window** Deletes a maintenance window that hasn't started yet, or ends one that is ongoing. - Action **Get Escalation Policy** Retrieve a single escalation policy by its ID. - Action **Get Incident** Retrieve a single PagerDuty incident by id. - Action **Get Schedule** Retrieve a single on-call schedule by its ID. - Action **Get Service** Retrieve a single PagerDuty service by id. - Action **Get Team** Retrieve a single team by its ID. - Action **Get User Information** Gets a user's information based on provided ID. - Action **List Escalation Policies** List PagerDuty escalation policies. - Action **List Incident Notes** List all notes attached to an incident. - Action **List Incidents** List PagerDuty incidents with filters (statuses, service_ids, urgencies, date range). - Action **List On-Calls** List current on-call entries โ€” who is on call now, by escalation policy/schedule/user/time window. - Action **List Schedule Overrides** List overrides on a schedule within a required since/until time window. - Action **List Schedules** List PagerDuty on-call schedules. - Action **List Services** List PagerDuty services. - Action **List Teams** List all teams in the account. - Action **List Users** List PagerDuty users. - Action **Manage Incidents** Bulk acknowledge or resolve multiple incidents in a single call. - Action **Snooze Incident** Snooze a triggered/acknowledged incident for a number of seconds so it won't re-alert until the snooze expires. - Action **Two-way sync add a maintenance window** Creates a maintenance window for use with two-way sync triggers. Does not update. Use only with two-way sync triggers. - Action **Two-way sync add or update an incident** Creates or updates an incident for use with two-way sync triggers. Use only with two-way sync triggers. - Action **Update Incident** Updates an incident in PagerDuty. Set status to acknowledged or resolved to manage the incident. - Action **Update Maintenance Window** Updates a maintenance window. ## Each app on its own - [ **Kenect Text Messaging** Kenect is a texting platform that allows companies to send and receive texts, attachments, web leads, and...](https://apiant.ai/connections/kenect-text-messaging) - [ **PagerDuty** PagerDuty is an incident management and on-call alerting platform.](https://apiant.ai/connections/pagerduty) Reviews ## What our customers say ## More from Kenect Text Messaging - [ **Kenect Text Messaging to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/kenect-text-messaging-to-salesforce) - [ **Kenect Text Messaging to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/kenect-text-messaging-to-slack) - [ **Kenect Text Messaging to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/kenect-text-messaging-to-mailchimp) - [ **Kenect Text Messaging to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/kenect-text-messaging-to-stripe) - [ **Kenect Text Messaging to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/kenect-text-messaging-to-shopify) - [ **Kenect Text Messaging to QuickBooks Online** QuickBooks Online accounting โ€” manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/kenect-text-messaging-to-quickbooks-online) ## More into PagerDuty - [ **HubSpot to PagerDuty** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-pagerduty) - [ **Slack to PagerDuty** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-pagerduty) - [ **Mailchimp to PagerDuty** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-pagerduty) - [ **JIRA to PagerDuty** Atlassian JIRA Cloud โ€” issue tracking and project management.](https://apiant.ai/connect/jira-to-pagerduty) - [ **Freshdesk to PagerDuty** Freshdesk is a cloud-based customer support and helpdesk platform.](https://apiant.ai/connect/freshdesk-to-pagerduty) - [ **Klaviyo to PagerDuty** Klaviyo is a marketing automation platform for email and SMS.](https://apiant.ai/connect/klaviyo-to-pagerduty) Questions ## Kenect Text Messaging and PagerDuty, answered ### ### What can start an automation from Kenect Text Messaging? Any of Kenect Text Messaging's 1 trigger in the catalog, including Lead Push. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in PagerDuty when something happens in Kenect Text Messaging? Any of PagerDuty's 26 actions, including Create Incident, Create Note on Incident, Update Incident and Update Maintenance Window. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from PagerDuty to Kenect Text Messaging? Yes. When something happens in PagerDuty, your agent can act in Kenect Text Messaging too. This page covers both directions: PagerDuty's triggers and Kenect Text Messaging's actions are listed here as well. ### ### Do I have to build a connector for Kenect Text Messaging or PagerDuty? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Kenect Text Messaging and PagerDuty without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.