Integration
Connect Kenect Text Messaging and ManageEngine ServiceDesk Plus Cloud
When Lead Push fires in Kenect Text Messaging, your agent runs Add request task in ManageEngine ServiceDesk Plus Cloud, or New Problem in ManageEngine ServiceDesk Plus Cloud to Add contacts to contact group in Kenect Text Messaging. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want Kenect Text Messaging and ManageEngine ServiceDesk Plus Cloud to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What Kenect Text Messaging and ManageEngine ServiceDesk Plus Cloud can do together
From Kenect Text Messaging to ManageEngine ServiceDesk Plus Cloud
When Lead Push in Kenect Text Messaging
then Add request task in ManageEngine ServiceDesk Plus Cloud
From ManageEngine ServiceDesk Plus Cloud to Kenect Text Messaging
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with Kenect Text Messaging and ManageEngine ServiceDesk Plus Cloud
Triggers and actions 3 triggers · 26 actions
- Lead Push
Triggers when a new conversation starts in Kenect, the closest record Kenect's API exposes to an incoming lead.
- Add contacts to contact group
Adds one or more contacts to an existing contact group and returns the per-contact processing status.
- Find contact by phone
Finds the contact at a Kenect location that has the given phone number.
- Get contact
Returns a single Kenect contact by its contact ID, including its phone numbers and contact groups.
- Get conversation
Returns one Kenect conversation with its messages, contact, assignment and read status.
- List contact groups
Returns the contact groups in a Kenect location, with each group's name and its contact, opt-in and opt-out counts.
- List contacts
Returns the contacts in your Kenect account, optionally narrowed by location, search text or status, and sorted the way you choose.
- List locations
Returns all the Kenect locations available to your account, including each location's name and address.
- List reviews
Returns all Google and Facebook reviews for the locations assigned to the connected Kenect user, including their ratings, comments and reply status.
- List users
Returns the users on the Kenect account, optionally only those with permissions in a chosen location.
- Push Lead
Submits a lead to a Kenect location, which begins a text conversation with the person making the inquiry. Returns the id of the new lead.
- Reply to conversation
Sends a reply in an existing Kenect conversation from a chosen location, with optional subject and attachments.
- Review Request
Sends a review request to a contact's phone number from a Kenect location and returns the message that was sent.
- New Problem
Triggers when a new problem is created in ServiceDesk Plus Cloud.
- Trigger
Triggers when a request is created or updated in ServiceDesk Plus Cloud.
- Add request note
Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician.
- Add request task
Adds a task to an existing request in ServiceDesk Plus Cloud.
- Add request worklog
Adds a worklog (time spent by a technician) to a ServiceDesk Plus request.
- Create Request
Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values.
- Delete request
Deletes a request from ServiceDesk Plus Cloud.
- Find Request
Finds service desk requests whose chosen field matches a value, returning the matching requests.
- Get problem
Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values.
- Get request
Returns a single service desk request by its id, including its custom field values.
- Get request note
Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author.
- Get request task
Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields.
- Get request worklog
Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges.
- Invoke API Call
Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response.
- Update problem
Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in.
- Update Request
Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
Kenect Text Messaging and ManageEngine ServiceDesk Plus Cloud, answered
What can start an automation from Kenect Text Messaging?
Any of Kenect Text Messaging's 1 trigger in the catalog, including Lead Push. Describe the moment in plain language and your agent picks the right one.
What can your agent do in ManageEngine ServiceDesk Plus Cloud when something happens in Kenect Text Messaging?
Any of ManageEngine ServiceDesk Plus Cloud's 14 actions, including Create Request, Update problem, Update Request and Add request note. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from ManageEngine ServiceDesk Plus Cloud to Kenect Text Messaging?
Yes. When something happens in ManageEngine ServiceDesk Plus Cloud, your agent can act in Kenect Text Messaging too. This page covers both directions: ManageEngine ServiceDesk Plus Cloud's triggers and Kenect Text Messaging's actions are listed here as well.
Do I have to build a connector for Kenect Text Messaging or ManageEngine ServiceDesk Plus Cloud?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use Kenect Text Messaging and ManageEngine ServiceDesk Plus Cloud without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.