Connect Kenect Text Messaging and Kustomer

Both apps 44Kenect Text Messaging 17Kustomer 27

• Trigger
  Lead Push

  Triggers when a new conversation starts in Kenect, the closest record Kenect's API exposes to an incoming lead.

• Action
  Add contact

  Creates a new contact at a Kenect location with a phone number, name, email and optional contact groups.

• Action
  Add contact group

  Creates a new contact group in a Kenect location and returns the group that was created.

• Action
  Add contacts to contact group

  Adds one or more contacts to an existing contact group and returns the per-contact processing status.

• Action
  Find contact by phone

  Finds the contact at a Kenect location that has the given phone number.

• Action
  Get contact

  Returns a single Kenect contact by its contact ID, including its phone numbers and contact groups.

• Action
  Get conversation

  Returns one Kenect conversation with its messages, contact, assignment and read status.

• Action
  List contact groups

  Returns the contact groups in a Kenect location, with each group's name and its contact, opt-in and opt-out counts.

• Action
  List contacts

  Returns the contacts in your Kenect account, optionally narrowed by location, search text or status, and sorted the way you choose.

• Action
  List conversations

  Returns Kenect conversations, optionally filtered by location, team, assigned user, time range, channel, search text, and read, responded or archived status.

• Action
  List locations

  Returns all the Kenect locations available to your account, including each location's name and address.

• Action
  List reviews

  Returns all Google and Facebook reviews for the locations assigned to the connected Kenect user, including their ratings, comments and reply status.

• Action
  List users

  Returns the users on the Kenect account, optionally only those with permissions in a chosen location.

• Action
  Push Lead

  Submits a lead to a Kenect location, which begins a text conversation with the person making the inquiry. Returns the id of the new lead.

• Action
  Reply to conversation

  Sends a reply in an existing Kenect conversation from a chosen location, with optional subject and attachments.

• Action
  Review Request

  Sends a review request to a contact's phone number from a Kenect location and returns the message that was sent.

• Action
  Send Text

  Sends a text message from a Kenect location to a contact or phone number and returns the sent message.

• Trigger
  Conversation Created

  Triggers when a new conversation is created in Kustomer.

• Trigger
  Conversation Updated

  Triggers when a Kustomer conversation is created or updated.

• Trigger
  Customer Created

  Triggers when a new customer is created in Kustomer.

• Trigger
  Customer Updated

  Triggers when a Kustomer customer is created or updated.

• Trigger
  Message Created

  Triggers when a new message is sent or received in Kustomer.

• Trigger
  Message Updated

  Triggers when a Kustomer message is created or updated.

• Action
  Add custom object

  Creates a new custom object (KObject) of the chosen custom object type in Kustomer.

• Action
  Add message

  Adds a message to an existing Kustomer conversation; the message belongs to the conversation's customer.

• Action
  Create Company

  Creates a company in Kustomer that customers can be linked to.

• Action
  Create Conversation

  Creates a new conversation for a Kustomer customer, with an optional name, status and tags.

• Action
  Create Customer

  Creates a new customer in Kustomer with a name, email, phone and optional external ID.

• Action
  Create Notes

  Adds an internal note to a Kustomer conversation. Notes are visible to agents only, not the customer.

• Action
  Create User

  Invites a new agent user to your Kustomer org by name and email.

• Action
  Delete Customer

  Deletes a Kustomer customer by ID.

• Action
  Find Conversation

  Finds a Kustomer conversation by the external ID your own system gave it.

• Action
  Find Customer

  Finds a Kustomer customer by email address and returns their ID, name and phone.

• Action
  Find custom objects by criteria

  Returns the custom objects (KObjects) of a chosen Klass, optionally only those after a given date, sorted and limited to selected fields.

• Action
  Find User

  Finds a Kustomer agent user by email address.

• Action
  Get Company

  Returns one Kustomer company by ID.

• Action
  Get Conversation

  Returns one Kustomer conversation by ID, with its subject, status, customer and timestamps.

• Action
  Get Customer

  Returns one Kustomer customer by ID, with name, emails, phones and timestamps.

• Action
  Get message

  Returns a single Kustomer message by its ID, including its attributes and related conversation and customer.

• Action
  Get user

  Returns a Kustomer user (agent) by their ID, including name, email and other profile attributes.

• Action
  List teams

  Returns the teams in your Kustomer organization, optionally filtered by role group or deleted status.

• Action
  Update company

  Updates an existing Kustomer company's name, external ID, emails, phones, tags and custom attributes.

• Action
  Update Conversation

  Updates a Kustomer conversation's subject or status. Only the fields you fill in are changed.

• Action
  Update Customer

  Updates an existing Kustomer customer's name, email, phone or external ID. Only the fields you fill in are changed.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.