--- title: "Connect JotForm and ManageEngine ServiceDesk Plus Cloud - APIANT.ai" description: "When \"New Form Submission\" fires in JotForm, your agent runs \"Add request task\" in ManageEngine ServiceDesk Plus Cloud." canonical: "https://apiant.ai/connect/jotform-to-manageengine-servicedesk-plus-cloud" --- # Connect JotForm and ManageEngine ServiceDesk Plus Cloud When **New Form Submission** fires in [JotForm](https://apiant.ai/connections/jotform), your agent runs **Add request task** in [ManageEngine ServiceDesk Plus Cloud](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud), or **New Problem** in ManageEngine ServiceDesk Plus Cloud to **Add New Question to Specified Form** in JotForm. Describe the whole flow and it is built, tested on every scenario and kept running. JotForm **2** triggers JotForm **36** actions ManageEngine ServiceDesk Plus Cloud **2** triggers ManageEngine ServiceDesk Plus Cloud **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want JotForm and ManageEngine ServiceDesk Plus Cloud to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What JotForm and ManageEngine ServiceDesk Plus Cloud can do together ### From JotForm to ManageEngine ServiceDesk Plus Cloud - When **New Form Submission** in JotForm then **Add request task** in ManageEngine ServiceDesk Plus Cloud - When **New Form Submission** in JotForm then **Add request note** in ManageEngine ServiceDesk Plus Cloud ### From ManageEngine ServiceDesk Plus Cloud to JotForm - When **New Problem** in ManageEngine ServiceDesk Plus Cloud then **Add New Question to Specified Form** in JotForm - When **Trigger** in ManageEngine ServiceDesk Plus Cloud then **Add or Edit a Single Question Properties** in JotForm Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with JotForm and ManageEngine ServiceDesk Plus Cloud ## Triggers and actions 4 triggers · 51 actions - Trigger **New Form Submission** Polling trigger: fires when a new submission is received for the specified form. - Trigger **New Form Submission (instant)** Triggers instantly when someone submits the chosen form. - Action **Add New Question to Specified Form** Add new question to specified form - Action **Add or Edit a Single Question Properties** Add or edit a single question properties - Action **Add Resources to Label** Add Resources to Label - Action **Add Submissions to the Form** Add Submissions to the Form - Action **Clone Form** Clone an existing form. - Action **Create Folder** Create Folder - Action **Create Form** Create a new form - Action **Create or Replace Form** Create new forms - Action **Create Report** Create report - Action **Create Submission** Add a new submission to a form. Provide answers keyed by submission[] field names. - Action **Delete a Report** Delete a Report - Action **Delete Folder** Delete Folder - Action **Delete Form** Delete a form (moves to trash). - Action **Delete Form Question** Delete Form Question - Action **Delete Submission** Delete a single submission. - Action **Edit Submission Data** Edit Submission Data - Action **Get Details About a Question** Get Details About a Question - Action **Get Folder** Get details of a specific folder including the forms it contains. - Action **Get Form** Get the details of a specific form. - Action **Get Form Files** List files uploaded to a form's submissions. - Action **Get Form Questions** Get a list of all questions on a form. - Action **Get History** Get History - Action **Get Label Resources** Get Label Resources - Action **Get Report Details** Get Report Details - Action **Get Submission** Get details of a specific submission. - Action **Get Submission PDF** Downloads a form submission as a PDF using one of the form's PDF Editor documents, returning a file ready to attach. - Action **Get User Reports** Get User Reports - Action **List Account Submissions** List all submissions across all forms on the account. - Action **List Folders** Get a list of form folders on the account. - Action **List Form Reports** List all reports for a specific form. - Action **List Forms** List all forms on the account. - Action **List Form Submissions** List submissions for a specific form. - Action **Remove Resources from Label** Remove Resources from Label - Action **Replace Form Properties** Add or edit properties of a specific form - Action **Set Form Properties** Add or edit properties of a specific form - Action **Update Folder** Update Folder - Trigger **New Problem** Triggers when a new problem is created in ServiceDesk Plus Cloud. - Trigger **Trigger** Triggers when a request is created or updated in ServiceDesk Plus Cloud. - Action **Add problem** Creates a problem in ServiceDesk Plus Cloud with its title, classification, assignment and analysis details, and returns the new problem. - Action **Add request note** Adds a note to a ServiceDesk Plus request, optionally showing it to the requester or notifying the technician. - Action **Add request task** Adds a task to an existing request in ServiceDesk Plus Cloud. - Action **Add request worklog** Adds a worklog (time spent by a technician) to a ServiceDesk Plus request. - Action **Create Request** Creates a new request (ticket) in ServiceDesk Plus Cloud with a subject and any optional details, assignments and custom field values. - Action **Delete request** Deletes a request from ServiceDesk Plus Cloud. - Action **Find Request** Finds service desk requests whose chosen field matches a value, returning the matching requests. - Action **Get problem** Returns a single problem from ServiceDesk Plus Cloud by its id, including its custom field values. - Action **Get request** Returns a single service desk request by its id, including its custom field values. - Action **Get request note** Returns a single note on a ServiceDesk Plus request, including its text, visibility settings and author. - Action **Get request task** Returns a single task attached to a ServiceDesk Plus request, including its title, status, owner, schedule and user-defined fields. - Action **Get request worklog** Returns one worklog entry on a ServiceDesk Plus request, including its owner, time spent, start and end times, and charges. - Action **Invoke API Call** Calls any ServiceDesk Plus Cloud v3 API endpoint with the method, path and input data you choose, and returns the raw response. - Action **Update problem** Updates an existing problem in ServiceDesk Plus, changing only the fields you fill in. - Action **Update Request** Updates an existing request (ticket) in ServiceDesk Plus Cloud. Only the fields you fill in are changed. ## Each app on its own - [ **JotForm** JotForm is a web-based WYSIWYG form builder. Create forms, integrate them into your site, and collect...](https://apiant.ai/connections/jotform) - [ **ManageEngine ServiceDesk Plus Cloud** ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset...](https://apiant.ai/connections/manageengine-servicedesk-plus-cloud) Reviews ## What our customers say ## More from JotForm - [ **JotForm to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/jotform-to-salesforce) - [ **JotForm to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/jotform-to-slack) - [ **JotForm to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/jotform-to-quickbooks-online) - [ **JotForm to Trello** Trello is a visual collaboration tool that organizes projects into boards, lists, and cards.](https://apiant.ai/connect/jotform-to-trello) - [ **JotForm to Zoom** Zoom unifies cloud video conferencing, simple online meetings, group messaging, and a software-based...](https://apiant.ai/connect/jotform-to-zoom) - [ **JotForm to Twilio** Cloud communications platform for sending SMS/MMS messages, making and managing voice calls, and looking up...](https://apiant.ai/connect/jotform-to-twilio) ## More into ManageEngine ServiceDesk Plus Cloud - [ **HubSpot to ManageEngine ServiceDesk Plus Cloud** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-manageengine-servicedesk-plus-cloud) - [ **Google Sheets to ManageEngine ServiceDesk Plus Cloud** Google Sheets](https://apiant.ai/connect/google-sheets-to-manageengine-servicedesk-plus-cloud) - [ **Gmail to ManageEngine ServiceDesk Plus Cloud** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-manageengine-servicedesk-plus-cloud) - [ **Google Calendar to ManageEngine ServiceDesk Plus Cloud** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-manageengine-servicedesk-plus-cloud) - [ **Google Drive to ManageEngine ServiceDesk Plus Cloud** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-manageengine-servicedesk-plus-cloud) - [ **Mailchimp to ManageEngine ServiceDesk Plus Cloud** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-manageengine-servicedesk-plus-cloud) Questions ## JotForm and ManageEngine ServiceDesk Plus Cloud, answered ### ### What can start an automation from JotForm? Any of JotForm's 2 triggers in the catalog, including New Form Submission and New Form Submission (instant). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in ManageEngine ServiceDesk Plus Cloud when something happens in JotForm? Any of ManageEngine ServiceDesk Plus Cloud's 15 actions, including Create Request, Update problem, Update Request and Add problem. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from ManageEngine ServiceDesk Plus Cloud to JotForm? Yes. When something happens in ManageEngine ServiceDesk Plus Cloud, your agent can act in JotForm too. This page covers both directions: ManageEngine ServiceDesk Plus Cloud's triggers and JotForm's actions are listed here as well. ### ### Do I have to build a connector for JotForm or ManageEngine ServiceDesk Plus Cloud? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use JotForm and ManageEngine ServiceDesk Plus Cloud without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.