--- title: "Connect Jitbit Helpdesk and Voog - APIANT.ai" description: "When \"New Ticket\" fires in Jitbit Helpdesk, your agent runs \"Update order\" in Voog, or \"Order Created\" in Voog to \"Add tag to ticket\" in Jitbit Helpdesk." canonical: "https://apiant.ai/connect/jitbit-helpdesk-to-voog" --- # Connect Jitbit Helpdesk and Voog When **New Ticket** fires in [Jitbit Helpdesk](https://apiant.ai/connections/jitbit-helpdesk), your agent runs **Update order** in [Voog](https://apiant.ai/connections/voog), or **Order Created** in Voog to **Add tag to ticket** in Jitbit Helpdesk. Describe the whole flow and it is built, tested on every scenario and kept running. Jitbit Helpdesk **1** trigger Jitbit Helpdesk **19** actions Voog **5** triggers Voog **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Jitbit Helpdesk and Voog to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Jitbit Helpdesk and Voog can do together ### From Jitbit Helpdesk to Voog - When **New Ticket** in Jitbit Helpdesk then **Update order** in Voog - When **New Ticket** in Jitbit Helpdesk then **Add article** in Voog ### From Voog to Jitbit Helpdesk - When **Order Created** in Voog then **Add tag to ticket** in Jitbit Helpdesk - When **Order Updated** in Voog then **Create Ticket** in Jitbit Helpdesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Jitbit Helpdesk and Voog ## Triggers and actions 6 triggers · 34 actions - Trigger **New Ticket** Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag. - Action **Add article** Creates a new knowledge base article in a category. - Action **Add asset** Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier. - Action **Add company** Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken. - Action **Add tag to ticket** Adds a tag to a ticket. The tag is created if it does not already exist. - Action **Add time spent** Logs a time spent entry on a ticket under the connected user. Requires technician permissions. - Action **Create New Reply** Posts a new reply (comment) to an existing helpdesk ticket. - Action **Create Ticket** Creates a new helpdesk ticket in a category, with a subject, body and priority. - Action **Create User** Creates a new helpdesk user. Requires administrator permissions. - Action **Find Ticket** Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets. - Action **Find User** Finds a helpdesk user by their email address and returns their profile. - Action **Get Article** Returns a knowledge base article with its full content, category, tags and attachments. - Action **Get ticket** Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values. - Action **List Companies** Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account. - Action **List Ticket Comments** Returns all comments (replies) posted on a Jitbit Helpdesk ticket. - Action **List tickets** Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates. - Action **List Time Spent Entries** Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions. - Action **Update company** Updates a company's name, notes and email domains in Jitbit Helpdesk. - Action **Update ticket** Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body. - Action **Update user** Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions. - Trigger **Order Cancelled** Triggers when an order in the Voog online store is cancelled, delivering the cancelled order. - Trigger **Order Created** Triggers when a new order is placed in the Voog online store. - Trigger **Order Paid** Triggers when an order in your Voog online store is paid. - Trigger **Order Shipped** Triggers when an order in your Voog online store is marked as shipped. - Trigger **Order Updated** Triggers when an order in your Voog store is updated, for example when its status, payment or shipping details change. - Action **Add article** Creates a new article (blog post) on a blog page of your Voog site, with its title, excerpt, body, tags and publishing state. - Action **Add product** Creates a new product in your Voog online store with its name, price, status, stock, images, variants and categories. - Action **Checkout cart** Checks out a Voog shopping cart, turning it into a new store order. - Action **Create cart** Creates a shopping cart in the Voog online store with the chosen products, customer and shipping details, ready for checkout. - Action **Delete product** Deletes a product, including all of its variants, from your Voog online store. - Action **Get article** Returns a single blog article, including its title, excerpt, body, tags, author, blog page and custom data. - Action **Get cart** Returns a single shopping cart from your Voog store, including its totals, customer, shipping method and custom checkout field values. - Action **Get order** Returns a single store order, including its customer, amounts, statuses, line items and billing and shipping addresses. - Action **Get product** Returns a single product from your Voog online store, including its price, stock, status and, optionally, its variants, translations and categories. - Action **List orders** Returns the online store's orders, optionally filtered by status, payment status, shipping status, customer email or date, with line items and addresses when requested. - Action **List pages** Returns the pages of your Voog site, optionally narrowed by type, language, parent page, path or a search phrase. - Action **List people** Returns the people (site users with admin access) on your Voog site, optionally filtered by email, name, activation status or owner status. - Action **List products** Returns the products in your Voog online store, optionally filtered by status, name, SKU, category or date, with variants and other details on request. - Action **Update order** Updates an order in your Voog store: its status, payment or shipping status, note, customer details, billing and shipping addresses, and custom checkout field values. Returns the updated order. - Action **Update product** Updates an existing product in your Voog online store, such as its name, price, stock, images, categories or variant options. Only the fields you fill in are changed. ## Each app on its own - [ **Jitbit Helpdesk** A great help desk app for small and medium sized companies.](https://apiant.ai/connections/jitbit-helpdesk) - [ **Voog** Voog is a website builder platform that helps you build websites with e-commerce.](https://apiant.ai/connections/voog) Reviews ## What our customers say ## More from Jitbit Helpdesk - [ **Jitbit Helpdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/jitbit-helpdesk-to-salesforce) - [ **Jitbit Helpdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/jitbit-helpdesk-to-slack) - [ **Jitbit Helpdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/jitbit-helpdesk-to-mailchimp) - [ **Jitbit Helpdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/jitbit-helpdesk-to-stripe) - [ **Jitbit Helpdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/jitbit-helpdesk-to-shopify) - [ **Jitbit Helpdesk to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/jitbit-helpdesk-to-quickbooks-online) ## More into Voog - [ **HubSpot to Voog** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-voog) - [ **Salesforce to Voog** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-voog) - [ **Slack to Voog** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-voog) - [ **Google Sheets to Voog** Google Sheets](https://apiant.ai/connect/google-sheets-to-voog) - [ **Gmail to Voog** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-voog) - [ **Google Calendar to Voog** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-voog) Questions ## Jitbit Helpdesk and Voog, answered ### ### What can start an automation from Jitbit Helpdesk? Any of Jitbit Helpdesk's 1 trigger in the catalog, including New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Voog when something happens in Jitbit Helpdesk? Any of Voog's 15 actions, including Create cart, Update order, Update product and Add article. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Voog to Jitbit Helpdesk? Yes. When something happens in Voog, your agent can act in Jitbit Helpdesk too. This page covers both directions: Voog's triggers and Jitbit Helpdesk's actions are listed here as well. ### ### Do I have to build a connector for Jitbit Helpdesk or Voog? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Jitbit Helpdesk and Voog without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.