--- title: "Connect Jitbit Helpdesk and Ticket Tailor - APIANT.ai" description: "When \"New Ticket\" fires in Jitbit Helpdesk, your agent runs \"Create Event Occurrence\" in Ticket Tailor." canonical: "https://apiant.ai/connect/jitbit-helpdesk-to-ticket-tailor" --- # Connect Jitbit Helpdesk and Ticket Tailor When **New Ticket** fires in [Jitbit Helpdesk](https://apiant.ai/connections/jitbit-helpdesk), your agent runs **Create Event Occurrence** in [Ticket Tailor](https://apiant.ai/connections/ticket-tailor), or **Event Created** in Ticket Tailor to **Add tag to ticket** in Jitbit Helpdesk. Describe the whole flow and it is built, tested on every scenario and kept running. Jitbit Helpdesk **1** trigger Jitbit Helpdesk **19** actions Ticket Tailor **11** triggers Ticket Tailor **67** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Jitbit Helpdesk and Ticket Tailor to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Jitbit Helpdesk and Ticket Tailor can do together ### From Jitbit Helpdesk to Ticket Tailor - When **New Ticket** in Jitbit Helpdesk then **Create Event Occurrence** in Ticket Tailor - When **New Ticket** in Jitbit Helpdesk then **Create Event Series** in Ticket Tailor ### From Ticket Tailor to Jitbit Helpdesk - When **Event Created** in Ticket Tailor then **Add tag to ticket** in Jitbit Helpdesk - When **Event Updated** in Ticket Tailor then **Create Ticket** in Jitbit Helpdesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Jitbit Helpdesk and Ticket Tailor ## Triggers and actions 12 triggers · 86 actions - Trigger **New Ticket** Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag. - Action **Add article** Creates a new knowledge base article in a category. - Action **Add asset** Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier. - Action **Add company** Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken. - Action **Add tag to ticket** Adds a tag to a ticket. The tag is created if it does not already exist. - Action **Add time spent** Logs a time spent entry on a ticket under the connected user. Requires technician permissions. - Action **Create New Reply** Posts a new reply (comment) to an existing helpdesk ticket. - Action **Create Ticket** Creates a new helpdesk ticket in a category, with a subject, body and priority. - Action **Create User** Creates a new helpdesk user. Requires administrator permissions. - Action **Find Ticket** Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets. - Action **Find User** Finds a helpdesk user by their email address and returns their profile. - Action **Get Article** Returns a knowledge base article with its full content, category, tags and attachments. - Action **Get ticket** Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values. - Action **List Companies** Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account. - Action **List Ticket Comments** Returns all comments (replies) posted on a Jitbit Helpdesk ticket. - Action **List tickets** Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates. - Action **List Time Spent Entries** Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions. - Action **Update company** Updates a company's name, notes and email domains in Jitbit Helpdesk. - Action **Update ticket** Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body. - Action **Update user** Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions. - Trigger **Event Created** Triggers when a new event is created. - Trigger **Event Deleted** Triggers when an existing event is deleted. - Trigger **Event Updated** Triggers when an existing event is updated. - Trigger **Issued Membership Created** Triggers when a new issued membership is created. - Trigger **Issued Membership Updated** Triggers when an issued membership is created or updated. - Trigger **Issued Ticket Created** Triggers when a new issued ticket is created. - Trigger **Issued Ticket Updated** Triggers when an existing issued ticket is updated. - Trigger **New Issued Ticket** Fires when a ticket is issued. In Ticket Tailor open Box office settings > Webhooks, add a webhook for the issued ticket created event, and paste this trigger's webhook URL. - Trigger **Order Created** Triggers when new order is created (currency values are always in cents, or equivalent, with no decimals). - Trigger **Order Updated** Triggers when existing order is updated (currency values are always in cents, or equivalent, with no decimals). - Trigger **Waitlist Signup Created (instant)** Instant trigger: fires when a Ticket Tailor waitlist signup is created (waitlist_signup.created). Self-registering webhook. - Action **Box Office Overview** Show box office statistics information. - Action **Create Bundle** Create a bundle for the given event series ID. - Action **Create Check-In (Out)** Create check-in or check-out. - Action **Create Discount** Creates a discount code that can be used on checkout. - Action **Create Event Occurrence** Create event for event series. - Action **Create Event Series** Creates a new event series. - Action **Create Hold** Creates a new hold in the system. - Action **Create Issued Membership** Creates a new issued membership. - Action **Create Issued Membership Redemption** Creates a redemption for an issued membership at a specific event. This records that the issued membership was used for entry to the event. - Action **Create Issued Ticket (Fees Apply)** Creates a new issued ticket for an event occurrence from the available inventory. This action incurs a fee per issued ticket, even if the ticket is free. Send the event_id and ticket_type_id to create the issued ticket from an event occurrence's ticket type allocation. Alternatively, send the hold_id to create the issued ticket from a pre-existing hold. The issued ticket is not associated to an order. The request will fail if no tickets are available to fulfil the request, or the ticket type is a 'seated' type (uses a seating chart). - Action **Create Membership Type** Creates a new membership type. - Action **Create Override** Create an override for the given event series id. - Action **Create Product** Create a new product. - Action **Create Ticket Group** Create a ticket group for the given event series id. - Action **Create Ticket Type** Create a ticket type for the given event series id. - Action **Create Voucher** Creates a new voucher and the associated voucher codes, if given. - Action **Delete Bundle** Delete a bundle. This action is irreversible. The bundle will be permanently removed. - Action **Delete Discount** Delete a discount. This action is irreversible. The discount will be permanently removed. - Action **Delete Event Occurrence** Delete event occurrence. - Action **Delete Event Series** Deletes event series. - Action **Delete Hold** Delete a hold. This action is irreversible. The hold will be permanently removed. - Action **Delete Membership Type** Delete membership type. - Action **Delete Product** Delete a product. This action is irreversible. The product will be permanently removed. - Action **Delete Ticket Group** Delete a ticket group. This action is irreversible. The ticket group will be permanently removed and any ticket types or bundles in the group will be removed from the group. - Action **Delete Ticket Type** Delete a ticket type. This action is irreversible. The ticket type will be permanently removed. - Action **Delete Voucher** Delete voucher and its associated voucher codes. This action is irreversible. The voucher and its voucher codes will be permanently removed. - Action **Get Discount** Returns a single discount; all currency values are in cents (or equivalent), with no decimals. - Action **Get Event** Returns a single event; all currency values are in cents (or equivalent), with no decimals. - Action **Get Event Occurrence** Returns a single event occurrence; all currency values are in cents (or equivalent), with no decimals. - Action **Get Event Series** Returns a single event series; all currency values are in cents (or equivalent), with no decimals. - Action **Get Hold** Returns a single hold. - Action **Get Issued Membership** Returns a single issued membership. - Action **Get Issued Ticket** Returns a single issued ticket. - Action **Get List of Check-Ins** Returns a list of check-ins. - Action **Get List of Discounts** Returns a list of discounts. - Action **Get List of Event Occurrences** Returns a list of event occurrences. - Action **Get List of Events** Returns a list of events. - Action **Get List of Event Series** Returns a list of event series. - Action **Get List of Event Series Overrides** Returns a list of event series overrides. - Action **Get List of Holds** Returns a list of holds. - Action **Get List of Issued Memberships** Returns a list of issued memberships. - Action **Get List of Issued Tickets** Returns a list of issued tickets. - Action **Get List of Membership Types** Returns a list of membership types. - Action **Get List of Orders** Returns a list of orders belonging to box office. - Action **Get List of Products** Returns a list of products. - Action **Get List of Stores** Returns a list of stores. - Action **Get List of Vouchers** Returns a list of vouchers. - Action **Get List of Waitlist Signups** Returns a list of waitlist signups. - Action **Get Membership Type** Returns a single membership type. - Action **Get Product** Returns a single product; all currency values are in cents (or equivalent), with no decimals. - Action **Get Store** Returns store configuration. - Action **Get Voucher** Returns a single voucher; all currency values are in cents (or equivalent), with no decimals. - Action **Update Bundle** Update existing bundle. - Action **Update Discount** Updates an existing discount. - Action **Update Event Occurrence** Updates an existing event occurrence. - Action **Update Event Series** Updates an existing event series. - Action **Update Issued Membership** Updates an existing issued membership. - Action **Update Membership Type** Updates an existing membership type. - Action **Update Override** Update existing override. - Action **Update Product** Updates an existing product. - Action **Update Store** Updates store configuration. - Action **Update Ticket Group** Update existing ticket group. - Action **Update Ticket Type** Update existing ticket type. - Action **Update Voucher** Update an exiting voucher. If any voucher codes are given, create new voucher codes and associate them with the voucher. - Action **Void Issued Membership** Voids an existing issued membership. - Action **Void Issued Ticket** Mark an issued ticket as voided. This action is irreversible. This will only mark the ticket as voided (no longer valid) and will not cancel an entire order or issue a refund. You can also void an issued ticket to a hold, which will create a hold from the issued ticket and not put the allocation back on sale. - Action **Void Voucher Code** Mark a voucher code as voided. This action is irreversible. This will only mark one voucher code as voided, and will not impact the other related codes. ## Each app on its own - [ **Jitbit Helpdesk** A great help desk app for small and medium sized companies.](https://apiant.ai/connections/jitbit-helpdesk) - [ **Ticket Tailor** Ticket Tailor is a ticketing platform, offering powerful features, 24/7 support, and industry-leading low...](https://apiant.ai/connections/ticket-tailor) Reviews ## What our customers say ## More from Jitbit Helpdesk - [ **Jitbit Helpdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/jitbit-helpdesk-to-salesforce) - [ **Jitbit Helpdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/jitbit-helpdesk-to-slack) - [ **Jitbit Helpdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/jitbit-helpdesk-to-mailchimp) - [ **Jitbit Helpdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/jitbit-helpdesk-to-stripe) - [ **Jitbit Helpdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/jitbit-helpdesk-to-shopify) - [ **Jitbit Helpdesk to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/jitbit-helpdesk-to-quickbooks-online) ## More into Ticket Tailor - [ **HubSpot to Ticket Tailor** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-ticket-tailor) - [ **Slack to Ticket Tailor** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-ticket-tailor) - [ **Google Sheets to Ticket Tailor** Google Sheets](https://apiant.ai/connect/google-sheets-to-ticket-tailor) - [ **Gmail to Ticket Tailor** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-ticket-tailor) - [ **Google Calendar to Ticket Tailor** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-ticket-tailor) - [ **Google Drive to Ticket Tailor** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-ticket-tailor) Questions ## Jitbit Helpdesk and Ticket Tailor, answered ### ### What can start an automation from Jitbit Helpdesk? Any of Jitbit Helpdesk's 1 trigger in the catalog, including New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Ticket Tailor when something happens in Jitbit Helpdesk? Any of Ticket Tailor's 67 actions, including Create Bundle, Create Check-In (Out), Create Discount and Create Event Occurrence. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Ticket Tailor to Jitbit Helpdesk? Yes. When something happens in Ticket Tailor, your agent can act in Jitbit Helpdesk too. This page covers both directions: Ticket Tailor's triggers and Jitbit Helpdesk's actions are listed here as well. ### ### Do I have to build a connector for Jitbit Helpdesk or Ticket Tailor? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Jitbit Helpdesk and Ticket Tailor without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.