--- title: "Connect Jitbit Helpdesk to Slite - APIANT.ai" description: "When \"New Ticket\" fires in Jitbit Helpdesk, your agent runs \"Find users by query\" in Slite." canonical: "https://apiant.ai/connect/jitbit-helpdesk-to-slite" --- # Connect Jitbit Helpdesk to Slite When **New Ticket** fires in [Jitbit Helpdesk](https://apiant.ai/connections/jitbit-helpdesk), your agent runs **Find users by query** in [Slite](https://apiant.ai/connections/slite). Describe the whole flow and it is built, tested on every scenario and kept running. Jitbit Helpdesk **1** trigger Jitbit Helpdesk **19** actions Slite **12** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Jitbit Helpdesk and Slite to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Jitbit Helpdesk can start in Slite - When **New Ticket** in Jitbit Helpdesk then **Find users by query** in Slite - When **New Ticket** in Jitbit Helpdesk then **Get user** in Slite Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Jitbit Helpdesk and Slite ## Triggers and actions 1 trigger · 31 actions - Trigger **New Ticket** Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag. - Action **Add article** Creates a new knowledge base article in a category. - Action **Add asset** Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier. - Action **Add company** Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken. - Action **Add tag to ticket** Adds a tag to a ticket. The tag is created if it does not already exist. - Action **Add time spent** Logs a time spent entry on a ticket under the connected user. Requires technician permissions. - Action **Create New Reply** Posts a new reply (comment) to an existing helpdesk ticket. - Action **Create Ticket** Creates a new helpdesk ticket in a category, with a subject, body and priority. - Action **Create User** Creates a new helpdesk user. Requires administrator permissions. - Action **Find Ticket** Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets. - Action **Find User** Finds a helpdesk user by their email address and returns their profile. - Action **Get Article** Returns a knowledge base article with its full content, category, tags and attachments. - Action **Get ticket** Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values. - Action **List Companies** Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account. - Action **List Ticket Comments** Returns all comments (replies) posted on a Jitbit Helpdesk ticket. - Action **List tickets** Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates. - Action **List Time Spent Entries** Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions. - Action **Update company** Updates a company's name, notes and email domains in Jitbit Helpdesk. - Action **Update ticket** Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body. - Action **Update user** Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions. - Action **Archive note** Archives a Slite note, or restores an archived note, and returns the updated note. - Action **Ask Question** Asks a question in natural language and returns an answer drawn from the Slite notes the connected user can access, along with the notes used as sources. - Action **Delete note** Permanently deletes a note and all of its child notes by ID. This cannot be undone. - Action **Fetch Doc** Returns a Slite doc by its ID, including its title, content, location, review state and any collection attributes. - Action **Fetch Sub Docs** Returns the sub-docs of a Slite doc: its direct children, or its whole subtree when descendants are included. - Action **Find groups by query** Returns the Slite groups whose name matches the search text you provide. - Action **Find users by query** Returns the users whose email address or display name matches the search text. - Action **Get group** Returns a Slite group's name and description by its ID. - Action **Get user** Returns a Slite user's display name, email address, organization role, guest status and archived date. - Action **Index AskX Object** Adds or refreshes a piece of custom content in a Slite custom data source so it can be used by Ask. Returns the indexed object's id, title, URL and last update date. - Action **List notes** Returns the notes in a Slite workspace, optionally filtered by owner or parent note and sorted by last edit or sidebar position. - Action **Search Docs** Returns the docs that match a search text, with optional filters for parent doc, depth, review state, edit dates and archived status. ## Each app on its own - [ **Jitbit Helpdesk** A great help desk app for small and medium sized companies.](https://apiant.ai/connections/jitbit-helpdesk) - [ **Slite** Slite is an AI-powered knowledge base for teams that combines powerful knowledge management features with...](https://apiant.ai/connections/slite) Reviews ## What our customers say ## More from Jitbit Helpdesk - [ **Jitbit Helpdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/jitbit-helpdesk-to-salesforce) - [ **Jitbit Helpdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/jitbit-helpdesk-to-slack) - [ **Jitbit Helpdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/jitbit-helpdesk-to-mailchimp) - [ **Jitbit Helpdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/jitbit-helpdesk-to-stripe) - [ **Jitbit Helpdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/jitbit-helpdesk-to-shopify) - [ **Jitbit Helpdesk to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/jitbit-helpdesk-to-quickbooks-online) ## More into Slite - [ **HubSpot to Slite** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-slite) - [ **Salesforce to Slite** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-slite) - [ **Slack to Slite** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-slite) - [ **Google Sheets to Slite** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-slite) - [ **Gmail to Slite** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-slite) - [ **Google Calendar to Slite** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-slite) Questions ## Jitbit Helpdesk and Slite, answered ### ### What can start an automation from Jitbit Helpdesk? Any of Jitbit Helpdesk's 1 trigger in the catalog, including New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Slite when something happens in Jitbit Helpdesk? Any of Slite's 12 actions, including Ask Question, Fetch Doc, Fetch Sub Docs and Find groups by query. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Slite to Jitbit Helpdesk? Slite has no triggers in the catalog today, so automations start in Jitbit Helpdesk. If you need the other direction, ask: your agent reads Slite's API documentation and adds it. ### ### Do I have to build a connector for Jitbit Helpdesk or Slite? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Jitbit Helpdesk and Slite without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.