--- title: "Connect Jitbit Helpdesk and Skyvern - APIANT.ai" description: "When \"New Ticket\" fires in Jitbit Helpdesk, your agent runs \"Create and Run a Task\" in Skyvern." canonical: "https://apiant.ai/connect/jitbit-helpdesk-to-skyvern" --- # Connect Jitbit Helpdesk and Skyvern When **New Ticket** fires in [Jitbit Helpdesk](https://apiant.ai/connections/jitbit-helpdesk), your agent runs **Create and Run a Task** in [Skyvern](https://apiant.ai/connections/skyvern), or **New or Updated Skyvern Workflow** in Skyvern to **Add tag to ticket** in Jitbit Helpdesk. Describe the whole flow and it is built, tested on every scenario and kept running. Jitbit Helpdesk **1** trigger Jitbit Helpdesk **19** actions Skyvern **1** trigger Skyvern **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Jitbit Helpdesk and Skyvern to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Jitbit Helpdesk and Skyvern can do together ### From Jitbit Helpdesk to Skyvern - When **New Ticket** in Jitbit Helpdesk then **Create and Run a Task** in Skyvern - When **New Ticket** in Jitbit Helpdesk then **Create and Run Task V2** in Skyvern ### From Skyvern to Jitbit Helpdesk - When **New or Updated Skyvern Workflow** in Skyvern then **Add tag to ticket** in Jitbit Helpdesk - When **New or Updated Skyvern Workflow** in Skyvern then **Create Ticket** in Jitbit Helpdesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Jitbit Helpdesk and Skyvern ## Triggers and actions 2 triggers · 34 actions - Trigger **New Ticket** Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag. - Action **Add article** Creates a new knowledge base article in a category. - Action **Add asset** Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier. - Action **Add company** Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken. - Action **Add tag to ticket** Adds a tag to a ticket. The tag is created if it does not already exist. - Action **Add time spent** Logs a time spent entry on a ticket under the connected user. Requires technician permissions. - Action **Create New Reply** Posts a new reply (comment) to an existing helpdesk ticket. - Action **Create Ticket** Creates a new helpdesk ticket in a category, with a subject, body and priority. - Action **Create User** Creates a new helpdesk user. Requires administrator permissions. - Action **Find Ticket** Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets. - Action **Find User** Finds a helpdesk user by their email address and returns their profile. - Action **Get Article** Returns a knowledge base article with its full content, category, tags and attachments. - Action **Get ticket** Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values. - Action **List Companies** Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account. - Action **List Ticket Comments** Returns all comments (replies) posted on a Jitbit Helpdesk ticket. - Action **List tickets** Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates. - Action **List Time Spent Entries** Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions. - Action **Update company** Updates a company's name, notes and email domains in Jitbit Helpdesk. - Action **Update ticket** Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body. - Action **Update user** Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions. - Trigger **New or Updated Skyvern Workflow** Triggers when a Skyvern workflow (agent) is created or a new version of it is saved. - Action **Add browser session** Creates a Skyvern browser session that persists across multiple task and workflow runs, and returns its session id and live-view link. - Action **Add credential** Creates a new stored credential (login, credit card or secret) in your Skyvern organization for use by tasks and agents. - Action **Add workflow** Creates a new Skyvern workflow (agent) from a JSON or YAML definition and returns the saved workflow. - Action **Cancel run** Cancels a running Skyvern task run or workflow run by its id. - Action **Create and Run a Task** Starts a Skyvern browser-automation task from a plain-language prompt and returns the new run, including its id, status and link in the Skyvern app. - Action **Create and Run Task V2** Starts a Skyvern 2.0 browser task from a natural-language prompt and returns the new run's id and status. - Action **Delete workflow** Deletes a Skyvern workflow (agent) by its ID. - Action **Get a Browser Session** Returns the details of a Skyvern browser session, including its status, browser address for connecting, downloaded files and recordings. - Action **Get a Task** Returns a Skyvern task run by its id, including its status, extracted output, downloaded files, recording and screenshots. - Action **Get a Task V2** Returns the status, output, recording and screenshots of a Skyvern task run. - Action **Get a Workflow** Returns a Skyvern workflow (agent) by its permanent id, including its blocks, parameters and settings. - Action **List credentials** Returns the credentials stored in your Skyvern organization, optionally filtered by vault, type or search text. Secrets are never included. - Action **List runs** Returns your organization's task and agent runs, newest first, optionally filtered by status, run type, agent, tags, failure category or a search term. - Action **List workflows** Returns the workflows (agents) in your Skyvern organization, optionally filtered by search text, folder, status or tags. Returns up to 100 workflows. - Action **Run a Workflow** Starts a run of one of your Skyvern workflows (agents) with the parameters you supply, and returns the new run's id, status and link. ## Each app on its own - [ **Jitbit Helpdesk** A great help desk app for small and medium sized companies.](https://apiant.ai/connections/jitbit-helpdesk) - [ **Skyvern** Skyvern is an AI agent that allows users to complete browser-based tasks.](https://apiant.ai/connections/skyvern) Reviews ## What our customers say ## More from Jitbit Helpdesk - [ **Jitbit Helpdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/jitbit-helpdesk-to-salesforce) - [ **Jitbit Helpdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/jitbit-helpdesk-to-slack) - [ **Jitbit Helpdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/jitbit-helpdesk-to-mailchimp) - [ **Jitbit Helpdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/jitbit-helpdesk-to-stripe) - [ **Jitbit Helpdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/jitbit-helpdesk-to-shopify) - [ **Jitbit Helpdesk to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/jitbit-helpdesk-to-quickbooks-online) ## More into Skyvern - [ **HubSpot to Skyvern** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-skyvern) - [ **Salesforce to Skyvern** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-skyvern) - [ **Google Sheets to Skyvern** Google Sheets](https://apiant.ai/connect/google-sheets-to-skyvern) - [ **Gmail to Skyvern** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-skyvern) - [ **Google Calendar to Skyvern** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-skyvern) - [ **Google Drive to Skyvern** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-skyvern) Questions ## Jitbit Helpdesk and Skyvern, answered ### ### What can start an automation from Jitbit Helpdesk? Any of Jitbit Helpdesk's 1 trigger in the catalog, including New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Skyvern when something happens in Jitbit Helpdesk? Any of Skyvern's 15 actions, including Create and Run a Task, Create and Run Task V2, Add browser session and Add credential. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Skyvern to Jitbit Helpdesk? Yes. When something happens in Skyvern, your agent can act in Jitbit Helpdesk too. This page covers both directions: Skyvern's triggers and Jitbit Helpdesk's actions are listed here as well. ### ### Do I have to build a connector for Jitbit Helpdesk or Skyvern? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Jitbit Helpdesk and Skyvern without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.