--- title: "Connect Jitbit Helpdesk and Resource Guru - APIANT.ai" description: "When \"New Ticket\" fires in Jitbit Helpdesk, your agent runs \"Add task\" in Resource Guru." canonical: "https://apiant.ai/connect/jitbit-helpdesk-to-resource-guru" --- # Connect Jitbit Helpdesk and Resource Guru When **New Ticket** fires in [Jitbit Helpdesk](https://apiant.ai/connections/jitbit-helpdesk), your agent runs **Add task** in [Resource Guru](https://apiant.ai/connections/resource-guru), or **New or Updated Booking** in Resource Guru to **Add tag to ticket** in Jitbit Helpdesk. Describe the whole flow and it is built, tested on every scenario and kept running. Jitbit Helpdesk **1** trigger Jitbit Helpdesk **19** actions Resource Guru **5** triggers Resource Guru **30** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Jitbit Helpdesk and Resource Guru to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Jitbit Helpdesk and Resource Guru can do together ### From Jitbit Helpdesk to Resource Guru - When **New Ticket** in Jitbit Helpdesk then **Add task** in Resource Guru - When **New Ticket** in Jitbit Helpdesk then **Create Client** in Resource Guru ### From Resource Guru to Jitbit Helpdesk - When **New or Updated Booking** in Resource Guru then **Add tag to ticket** in Jitbit Helpdesk - When **New or Updated Client** in Resource Guru then **Create Ticket** in Jitbit Helpdesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Jitbit Helpdesk and Resource Guru ## Triggers and actions 6 triggers · 49 actions - Trigger **New Ticket** Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag. - Action **Add article** Creates a new knowledge base article in a category. - Action **Add asset** Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier. - Action **Add company** Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken. - Action **Add tag to ticket** Adds a tag to a ticket. The tag is created if it does not already exist. - Action **Add time spent** Logs a time spent entry on a ticket under the connected user. Requires technician permissions. - Action **Create New Reply** Posts a new reply (comment) to an existing helpdesk ticket. - Action **Create Ticket** Creates a new helpdesk ticket in a category, with a subject, body and priority. - Action **Create User** Creates a new helpdesk user. Requires administrator permissions. - Action **Find Ticket** Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets. - Action **Find User** Finds a helpdesk user by their email address and returns their profile. - Action **Get Article** Returns a knowledge base article with its full content, category, tags and attachments. - Action **Get ticket** Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values. - Action **List Companies** Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account. - Action **List Ticket Comments** Returns all comments (replies) posted on a Jitbit Helpdesk ticket. - Action **List tickets** Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates. - Action **List Time Spent Entries** Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions. - Action **Update company** Updates a company's name, notes and email domains in Jitbit Helpdesk. - Action **Update ticket** Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body. - Action **Update user** Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions. - Trigger **New or Updated Booking** Triggers when a new booking is created and/or a booking is updated. - Trigger **New or Updated Client** Triggers when a new client is created and/or a client is updated. - Trigger **New or Updated Project** Triggers when a new project is created and/or when a project is updated. - Trigger **New or Updated Resource** Triggers when a new resource is created and/or when a resource is updated. - Trigger **New or Updated Time Off Event** Triggers when a time off event is created and/or a time off event is updated. - Action **Add task** Creates a new task in a Resource Guru project phase. The task's dates may widen the phase's date range. - Action **Create Booking** Creates a new booking for one or more resources in Resource Guru. - Action **Create Client** Creates a new client in a Resource Guru account. - Action **Create Phase** Creates a phase in a Resource Guru project. - Action **Create Project** Creates a new project. - Action **Create Resource** Creates a new resource (person, placeholder, meeting room, vehicle or other resource type) in a Resource Guru account. The new resource gets the account's default availability unless working hours are supplied. - Action **Create Time Off Event** Creates a time off (downtime) event for one or more resources in Resource Guru. - Action **Delete booking** Deletes a booking, or a single date or set of occurrences of a repeating booking. - Action **Delete client** Deletes a client from a Resource Guru account. - Action **Delete project** Deletes a project from a Resource Guru account. - Action **Delete resource** Deletes a resource. Future bookings the resource booked are transferred to the connected user, and future bookings of the resource are deleted. - Action **Delete time off event** Deletes a time off event (downtime) from a Resource Guru account. - Action **Get booking** Get one booking by id. - Action **Get client** Returns a specific client by its ID. - Action **Get Phase** Returns a single phase by its id. - Action **Get project** Returns a specific project by its id, including its client, team, activity types and custom field values. - Action **Get resource** Returns the details of a specific resource (person, meeting room, vehicle, etc.) in a Resource Guru account. - Action **Get task** Returns one Resource Guru task with its phase, dates and estimate. - Action **Get time off event** Returns a single time off (downtime) event by its id. - Action **List bookings** List bookings. - Action **List clients** Lists the clients in a Resource Guru account. Active clients only by default; optionally include archived and deleted clients. - Action **List projects** Returns every active project in a Resource Guru account, optionally including archived and deleted projects. - Action **List resources** Returns the active resources (people, rooms, equipment and other bookable resources) in a Resource Guru account. - Action **List time off events** Lists time off (downtime) events in a Resource Guru account, optionally filtered by resource, booker and date range. - Action **List users** Returns every user on the Resource Guru account, both active and deleted. - Action **Update Booking** Updates an existing booking by ID. - Action **Update Client** Updates an existing client in Resource Guru. Only the fields you fill in are changed. - Action **Update Project** Update an existing project in Resource Guru. Only the fields you fill in are changed. - Action **Update Resource** Updates an existing resource. - Action **Update Time Off Event** Updates a time off event. ## Each app on its own - [ **Jitbit Helpdesk** A great help desk app for small and medium sized companies.](https://apiant.ai/connections/jitbit-helpdesk) - [ **Resource Guru** The fast, simple way to schedule people, equipment and other resources online.](https://apiant.ai/connections/resource-guru) Reviews ## What our customers say ## More from Jitbit Helpdesk - [ **Jitbit Helpdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/jitbit-helpdesk-to-salesforce) - [ **Jitbit Helpdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/jitbit-helpdesk-to-slack) - [ **Jitbit Helpdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/jitbit-helpdesk-to-mailchimp) - [ **Jitbit Helpdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/jitbit-helpdesk-to-stripe) - [ **Jitbit Helpdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/jitbit-helpdesk-to-shopify) - [ **Jitbit Helpdesk to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/jitbit-helpdesk-to-quickbooks-online) ## More into Resource Guru - [ **HubSpot to Resource Guru** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-resource-guru) - [ **Google Sheets to Resource Guru** Google Sheets](https://apiant.ai/connect/google-sheets-to-resource-guru) - [ **Gmail to Resource Guru** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-resource-guru) - [ **Google Calendar to Resource Guru** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-resource-guru) - [ **Google Drive to Resource Guru** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-resource-guru) - [ **Mailchimp to Resource Guru** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-resource-guru) Questions ## Jitbit Helpdesk and Resource Guru, answered ### ### What can start an automation from Jitbit Helpdesk? Any of Jitbit Helpdesk's 1 trigger in the catalog, including New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Resource Guru when something happens in Jitbit Helpdesk? Any of Resource Guru's 30 actions, including Create Booking, Create Client, Create Phase and Create Project. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Resource Guru to Jitbit Helpdesk? Yes. When something happens in Resource Guru, your agent can act in Jitbit Helpdesk too. This page covers both directions: Resource Guru's triggers and Jitbit Helpdesk's actions are listed here as well. ### ### Do I have to build a connector for Jitbit Helpdesk or Resource Guru? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Jitbit Helpdesk and Resource Guru without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.