# Connect Jitbit Helpdesk and Pcloud When **New Ticket** fires in [Jitbit Helpdesk](https://apiant.ai/connections/jitbit-helpdesk), your agent runs **Add public link for file** in [Pcloud](https://apiant.ai/connections/pcloud), or **New file** in Pcloud to **Add tag to ticket** in Jitbit Helpdesk. Describe the whole flow and it is built, tested on every scenario and kept running. Jitbit Helpdesk **1** trigger Jitbit Helpdesk **19** actions Pcloud **1** trigger Pcloud **13** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Jitbit Helpdesk and Pcloud to do together? Give your AI client this address. `https://mcp.apiant.ai` Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Jitbit Helpdesk and Pcloud can do together ### From Jitbit Helpdesk to Pcloud - When **New Ticket** in Jitbit Helpdesk then **Add public link for file** in Pcloud - When **New Ticket** in Jitbit Helpdesk then **Update file** in Pcloud ### From Pcloud to Jitbit Helpdesk - When **New file** in Pcloud then **Add tag to ticket** in Jitbit Helpdesk - When **New file** in Pcloud then **Create Ticket** in Jitbit Helpdesk Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Jitbit Helpdesk and Pcloud ## Triggers and actions 2 triggers · 32 actions - Trigger **New Ticket** Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag. - Action **Add article** Creates a new knowledge base article in a category. - Action **Add asset** Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier. - Action **Add company** Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken. - Action **Add tag to ticket** Adds a tag to a ticket. The tag is created if it does not already exist. - Action **Add time spent** Logs a time spent entry on a ticket under the connected user. Requires technician permissions. - Action **Create New Reply** Posts a new reply (comment) to an existing helpdesk ticket. - Action **Create Ticket** Creates a new helpdesk ticket in a category, with a subject, body and priority. - Action **Create User** Creates a new helpdesk user. Requires administrator permissions. - Action **Find Ticket** Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets. - Action **Find User** Finds a helpdesk user by their email address and returns their profile. - Action **Get Article** Returns a knowledge base article with its full content, category, tags and attachments. - Action **Get ticket** Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values. - Action **List Companies** Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account. - Action **List Ticket Comments** Returns all comments (replies) posted on a Jitbit Helpdesk ticket. - Action **List tickets** Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates. - Action **List Time Spent Entries** Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions. - Action **Update company** Updates a company's name, notes and email domains in Jitbit Helpdesk. - Action **Update ticket** Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body. - Action **Update user** Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions. - Trigger **New file** Triggers when a new file appears in the chosen pCloud folder. - Action **Add folder** Creates a new folder in pCloud, inside a parent folder or at a given path. - Action **Add public link for file** Creates a public link to a file in pCloud and returns the link and its code. - Action **Copy file** Copies a file to another folder or path in your pCloud drive and returns the new file's details. - Action **Delete file** Deletes a file from pCloud, identified by its file id or path. - Action **Delete folder** Deletes an empty folder in pCloud by its id or path and returns the deleted folder's details. - Action **Get file** Returns the details of a file in pCloud, such as its name, path, size and content type. - Action **Get file download link** Returns a temporary download link for a pCloud file, along with when the link expires. - Action **Get user info** Returns the connected pCloud user's account details: email, verification and premium status, language, and storage quota usage. - Action **List folder contents** Returns the files and subfolders inside a pCloud folder, optionally the whole tree. - Action **List public links** Returns all of the current user's public links to files and folders, with download and traffic counts. - Action **Update file** Renames a file and/or moves it to another folder in pCloud. Returns the updated file's details. - Action **Update folder** Renames and/or moves a folder in pCloud and returns the updated folder's details. - Action **Upload file** Uploads a file from a URL into a pCloud folder and returns the new file's details. ## Each app on its own - [ **Jitbit Helpdesk** A great help desk app for small and medium sized companies.](https://apiant.ai/connections/jitbit-helpdesk) - [ **Pcloud** Cloud storage platform for securely storing, syncing, and sharing files and folders across devices.](https://apiant.ai/connections/pcloud) Reviews ## What our customers say ## More from Jitbit Helpdesk - [ **Jitbit Helpdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/jitbit-helpdesk-to-salesforce) - [ **Jitbit Helpdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/jitbit-helpdesk-to-slack) - [ **Jitbit Helpdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/jitbit-helpdesk-to-mailchimp) - [ **Jitbit Helpdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/jitbit-helpdesk-to-stripe) - [ **Jitbit Helpdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/jitbit-helpdesk-to-shopify) - [ **Jitbit Helpdesk to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/jitbit-helpdesk-to-quickbooks-online) ## More into Pcloud - [ **HubSpot to Pcloud** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-pcloud) - [ **Google Sheets to Pcloud** Google Sheets](https://apiant.ai/connect/google-sheets-to-pcloud) - [ **Gmail to Pcloud** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-pcloud) - [ **Google Calendar to Pcloud** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-pcloud) - [ **Google Drive to Pcloud** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-pcloud) - [ **Mailchimp to Pcloud** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-pcloud) Questions ## Jitbit Helpdesk and Pcloud, answered ### ### What can start an automation from Jitbit Helpdesk? Any of Jitbit Helpdesk's 1 trigger in the catalog, including New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Pcloud when something happens in Jitbit Helpdesk? Any of Pcloud's 13 actions, including Update file, Update folder, Upload file and Add folder. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Pcloud to Jitbit Helpdesk? Yes. When something happens in Pcloud, your agent can act in Jitbit Helpdesk too. This page covers both directions: Pcloud's triggers and Jitbit Helpdesk's actions are listed here as well. ### ### Do I have to build a connector for Jitbit Helpdesk or Pcloud? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.