--- title: "Connect Jitbit Helpdesk to Moderation API - APIANT.ai" description: "When \"New Ticket\" fires in Jitbit Helpdesk, your agent runs \"Add author\" in Moderation API." canonical: "https://apiant.ai/connect/jitbit-helpdesk-to-moderation-api" --- # Connect Jitbit Helpdesk to Moderation API When **New Ticket** fires in [Jitbit Helpdesk](https://apiant.ai/connections/jitbit-helpdesk), your agent runs **Add author** in [Moderation API](https://apiant.ai/connections/moderation-api). Describe the whole flow and it is built, tested on every scenario and kept running. Jitbit Helpdesk **1** trigger Jitbit Helpdesk **19** actions Moderation API **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Jitbit Helpdesk and Moderation API to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Jitbit Helpdesk can start in Moderation API - When **New Ticket** in Jitbit Helpdesk then **Add author** in Moderation API - When **New Ticket** in Jitbit Helpdesk then **Add wordlist** in Moderation API Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Jitbit Helpdesk and Moderation API ## Triggers and actions 1 trigger · 37 actions - Trigger **New Ticket** Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag. - Action **Add article** Creates a new knowledge base article in a category. - Action **Add asset** Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier. - Action **Add company** Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken. - Action **Add tag to ticket** Adds a tag to a ticket. The tag is created if it does not already exist. - Action **Add time spent** Logs a time spent entry on a ticket under the connected user. Requires technician permissions. - Action **Create New Reply** Posts a new reply (comment) to an existing helpdesk ticket. - Action **Create Ticket** Creates a new helpdesk ticket in a category, with a subject, body and priority. - Action **Create User** Creates a new helpdesk user. Requires administrator permissions. - Action **Find Ticket** Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets. - Action **Find User** Finds a helpdesk user by their email address and returns their profile. - Action **Get Article** Returns a knowledge base article with its full content, category, tags and attachments. - Action **Get ticket** Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values. - Action **List Companies** Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account. - Action **List Ticket Comments** Returns all comments (replies) posted on a Jitbit Helpdesk ticket. - Action **List tickets** Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates. - Action **List Time Spent Entries** Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions. - Action **Update company** Updates a company's name, notes and email domains in Jitbit Helpdesk. - Action **Update ticket** Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body. - Action **Update user** Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions. - Action **Add author** Creates a new author (a user of your platform) in Moderation API so their content and behavior can be tracked and moderated. - Action **Add wordlist** Creates a new wordlist in your Moderation API organization, optionally filled with an initial set of words. Add the wordlist to a policy to use it in moderation. - Action **Add words to wordlist** Adds words or phrases to an existing wordlist. Words already on the list are ignored. - Action **Block author** Blocks an author so they cannot post new content until they are unblocked. - Action **Delete author** Deletes an author, resetting their status, blocks, trust level, metrics and action history. The author is recreated with a clean record the next time their content is moderated. - Action **Extract All Data** Analyzes a piece of text and returns all data found in it — email addresses, phone numbers, URLs, addresses, names and other personal information or wordlist matches — along with the overall moderation result. - Action **Get author** Returns an author's details, including their status, trust level, block details, risk level, content metrics and metadata. - Action **Get Moderated Text** Submits a piece of text for moderation and returns the moderated text (with any personal information or banned words masked), along with whether it was flagged and the recommended action. - Action **Get Moderation Object** Submits a structured object made of several named text, image, video or audio parts (for example a profile's name, bio and avatar) for moderation, and returns the evaluation, the recommended action and the per-policy results. - Action **Get wordlist** Returns a single wordlist, including its name, strict-mode setting and every word it contains. - Action **List authors** Returns the authors in your Moderation API project, with their status, trust level and content metrics. By default the most recently active authors come first. - Action **List queue items** Returns the items in a review queue, with the queue's own filters applied. By default only items still waiting for review are returned. - Action **List wordlists** Returns the wordlists in your Moderation API organization, with each wordlist's name, description and creation date. - Action **Moderate content** Submits text, an image, a video, audio or a structured object for moderation and returns whether it was flagged, the recommended action (allow, review or reject) and the per-policy results. - Action **Resolve queue item** Marks an item in a review queue as resolved, removing it from the queue's pending list. - Action **Send feedback** Sends a feature request, bug report or other feedback to the Moderation API team, who may reply by email. - Action **Unblock author** Unblocks a blocked or suspended author so they can post new content again. - Action **Update author** Updates an existing author's profile in Moderation API, such as their name, email, company, trust level or metadata, and returns the updated author. ## Each app on its own - [ **Jitbit Helpdesk** A great help desk app for small and medium sized companies.](https://apiant.ai/connections/jitbit-helpdesk) - [ **Moderation API** Automatically detect and hide personal information like email addresses and phone numbers - even if the user...](https://apiant.ai/connections/moderation-api) Reviews ## What our customers say ## More from Jitbit Helpdesk - [ **Jitbit Helpdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/jitbit-helpdesk-to-salesforce) - [ **Jitbit Helpdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/jitbit-helpdesk-to-slack) - [ **Jitbit Helpdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/jitbit-helpdesk-to-mailchimp) - [ **Jitbit Helpdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/jitbit-helpdesk-to-stripe) - [ **Jitbit Helpdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/jitbit-helpdesk-to-shopify) - [ **Jitbit Helpdesk to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/jitbit-helpdesk-to-quickbooks-online) ## More into Moderation API - [ **HubSpot to Moderation API** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-moderation-api) - [ **Salesforce to Moderation API** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-moderation-api) - [ **Slack to Moderation API** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-moderation-api) - [ **Google Sheets to Moderation API** Google Sheets](https://apiant.ai/connect/google-sheets-to-moderation-api) - [ **Gmail to Moderation API** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-moderation-api) - [ **Google Calendar to Moderation API** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-moderation-api) Questions ## Jitbit Helpdesk and Moderation API, answered ### ### What can start an automation from Jitbit Helpdesk? Any of Jitbit Helpdesk's 1 trigger in the catalog, including New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Moderation API when something happens in Jitbit Helpdesk? Any of Moderation API's 18 actions, including Send feedback, Update author, Add author and Add wordlist. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Moderation API to Jitbit Helpdesk? Moderation API has no triggers in the catalog today, so automations start in Jitbit Helpdesk. If you need the other direction, ask: your agent reads Moderation API's API documentation and adds it. ### ### Do I have to build a connector for Jitbit Helpdesk or Moderation API? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Jitbit Helpdesk and Moderation API without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.