--- title: "Connect Jitbit Helpdesk to Carbon Intensity - APIANT.ai" description: "When \"New Ticket\" fires in Jitbit Helpdesk, your agent runs \"Get carbon intensity factors\" in Carbon Intensity." canonical: "https://apiant.ai/connect/jitbit-helpdesk-to-carbon-intensity" --- # Connect Jitbit Helpdesk to Carbon Intensity When **New Ticket** fires in [Jitbit Helpdesk](https://apiant.ai/connections/jitbit-helpdesk), your agent runs **Get carbon intensity factors** in [Carbon Intensity](https://apiant.ai/connections/carbon-intensity). Describe the whole flow and it is built, tested on every scenario and kept running. Jitbit Helpdesk **1** trigger Jitbit Helpdesk **19** actions Carbon Intensity **13** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Jitbit Helpdesk and Carbon Intensity to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Jitbit Helpdesk can start in Carbon Intensity - When **New Ticket** in Jitbit Helpdesk then **Get carbon intensity factors** in Carbon Intensity - When **New Ticket** in Jitbit Helpdesk then **Get national carbon intensity** in Carbon Intensity Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Jitbit Helpdesk and Carbon Intensity ## Triggers and actions 1 trigger · 32 actions - Trigger **New Ticket** Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag. - Action **Add article** Creates a new knowledge base article in a category. - Action **Add asset** Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier. - Action **Add company** Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken. - Action **Add tag to ticket** Adds a tag to a ticket. The tag is created if it does not already exist. - Action **Add time spent** Logs a time spent entry on a ticket under the connected user. Requires technician permissions. - Action **Create New Reply** Posts a new reply (comment) to an existing helpdesk ticket. - Action **Create Ticket** Creates a new helpdesk ticket in a category, with a subject, body and priority. - Action **Create User** Creates a new helpdesk user. Requires administrator permissions. - Action **Find Ticket** Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets. - Action **Find User** Finds a helpdesk user by their email address and returns their profile. - Action **Get Article** Returns a knowledge base article with its full content, category, tags and attachments. - Action **Get ticket** Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values. - Action **List Companies** Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account. - Action **List Ticket Comments** Returns all comments (replies) posted on a Jitbit Helpdesk ticket. - Action **List tickets** Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates. - Action **List Time Spent Entries** Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions. - Action **Update company** Updates a company's name, notes and email domains in Jitbit Helpdesk. - Action **Update ticket** Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body. - Action **Update user** Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions. - Action **Get carbon intensity factors** Get the carbon intensity emission factors used for each generation fuel type. - Action **Get national carbon intensity** Get the current and next half-hourly carbon intensity forecast and actual values for Great Britain. - Action **Get national carbon intensity between two times** Get the national carbon intensity values for every settlement period between two given date/times. - Action **Get national carbon intensity by date** Get the half-hourly national carbon intensity values for every settlement period on a given date. - Action **Get national carbon intensity by date and period** Get the national carbon intensity value for a specific settlement period on a given date. - Action **Get national carbon intensity from a time** Get the national carbon intensity reading for the half-hour settlement period containing a given date/time. - Action **Get national carbon intensity statistics** Get the average, max, min and index carbon intensity statistics between two given date/times, optionally in fixed time blocks. - Action **Get national generation mix** Get the current national electricity generation mix by fuel type as a percentage. - Action **Get national generation mix between two times** Get the national electricity generation mix by fuel type for a given date/time range. - Action **Get regional carbon intensity** Get the current carbon intensity for GB regions, England, Scotland, and Wales. - Action **Get regional carbon intensity between two times** Get the regional carbon intensity forecast for every GB region between two given date/times. - Action **Get regional carbon intensity by postcode** Get the current and forecast carbon intensity for the region containing a given GB postcode. - Action **Get regional carbon intensity by region ID** Get the current and forecast carbon intensity for a specific GB DNO region by its region ID. ## Each app on its own - [ **Jitbit Helpdesk** A great help desk app for small and medium sized companies.](https://apiant.ai/connections/jitbit-helpdesk) - [ **Carbon Intensity** Forecasting API for Great Britain's regional electricity carbon intensity and generation mix up to 96 hours...](https://apiant.ai/connections/carbon-intensity) Reviews ## What our customers say ## More from Jitbit Helpdesk - [ **Jitbit Helpdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/jitbit-helpdesk-to-salesforce) - [ **Jitbit Helpdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/jitbit-helpdesk-to-slack) - [ **Jitbit Helpdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/jitbit-helpdesk-to-mailchimp) - [ **Jitbit Helpdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/jitbit-helpdesk-to-stripe) - [ **Jitbit Helpdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/jitbit-helpdesk-to-shopify) - [ **Jitbit Helpdesk to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/jitbit-helpdesk-to-quickbooks-online) ## More into Carbon Intensity - [ **HubSpot to Carbon Intensity** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-carbon-intensity) - [ **Salesforce to Carbon Intensity** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-carbon-intensity) - [ **Slack to Carbon Intensity** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-carbon-intensity) - [ **Google Sheets to Carbon Intensity** Google Sheets](https://apiant.ai/connect/google-sheets-to-carbon-intensity) - [ **Gmail to Carbon Intensity** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-carbon-intensity) - [ **Google Calendar to Carbon Intensity** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-carbon-intensity) Questions ## Jitbit Helpdesk and Carbon Intensity, answered ### ### What can start an automation from Jitbit Helpdesk? Any of Jitbit Helpdesk's 1 trigger in the catalog, including New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Carbon Intensity when something happens in Jitbit Helpdesk? Any of Carbon Intensity's 13 actions, including Get carbon intensity factors, Get national carbon intensity, Get national carbon intensity between two times and Get national carbon intensity by date. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Carbon Intensity to Jitbit Helpdesk? Carbon Intensity has no triggers in the catalog today, so automations start in Jitbit Helpdesk. If you need the other direction, ask: your agent reads Carbon Intensity's API documentation and adds it. ### ### Do I have to build a connector for Jitbit Helpdesk or Carbon Intensity? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Jitbit Helpdesk and Carbon Intensity without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.