--- title: "Connect Jitbit Helpdesk to AFrame - APIANT.ai" description: "When \"New Ticket\" fires in Jitbit Helpdesk, your agent runs \"Add contact note\" in AFrame." canonical: "https://apiant.ai/connect/jitbit-helpdesk-to-aframe" --- # Connect Jitbit Helpdesk to AFrame When **New Ticket** fires in [Jitbit Helpdesk](https://apiant.ai/connections/jitbit-helpdesk), your agent runs **Add contact note** in [AFrame](https://apiant.ai/connections/aframe). Describe the whole flow and it is built, tested on every scenario and kept running. Jitbit Helpdesk **1** trigger Jitbit Helpdesk **19** actions AFrame **19** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Jitbit Helpdesk and AFrame to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Jitbit Helpdesk can start in AFrame - When **New Ticket** in Jitbit Helpdesk then **Add contact note** in AFrame - When **New Ticket** in Jitbit Helpdesk then **Add task** in AFrame Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Jitbit Helpdesk and AFrame ## Triggers and actions 1 trigger · 38 actions - Trigger **New Ticket** Triggers when a new ticket is created in Jitbit Helpdesk, optionally limited to a category, section, status, submitter, company, technician or tag. - Action **Add article** Creates a new knowledge base article in a category. - Action **Add asset** Creates a new asset in Jitbit Helpdesk with its model, manufacturer, type and supplier. - Action **Add company** Creates a new company in Jitbit Helpdesk, or returns the existing company's id if the name is taken. - Action **Add tag to ticket** Adds a tag to a ticket. The tag is created if it does not already exist. - Action **Add time spent** Logs a time spent entry on a ticket under the connected user. Requires technician permissions. - Action **Create New Reply** Posts a new reply (comment) to an existing helpdesk ticket. - Action **Create Ticket** Creates a new helpdesk ticket in a category, with a subject, body and priority. - Action **Create User** Creates a new helpdesk user. Requires administrator permissions. - Action **Find Ticket** Searches tickets by text, optionally narrowed by submitter, category, status, assignee and creation date, and returns the matching tickets. - Action **Find User** Finds a helpdesk user by their email address and returns their profile. - Action **Get Article** Returns a knowledge base article with its full content, category, tags and attachments. - Action **Get ticket** Returns a helpdesk ticket's details, including its status, category, submitter, assignee, tags, attachments and custom field values. - Action **List Companies** Returns every company in your Jitbit helpdesk with its name, email domain and notes. Requires an administrator account. - Action **List Ticket Comments** Returns all comments (replies) posted on a Jitbit Helpdesk ticket. - Action **List tickets** Returns the helpdesk tickets the connected user can see, optionally filtered by mode, category, status, submitter, company, assignee, tag and dates. - Action **List Time Spent Entries** Returns every time spent entry logged against a ticket, including who logged it, the seconds spent and when. Requires technician permissions. - Action **Update company** Updates a company's name, notes and email domains in Jitbit Helpdesk. - Action **Update ticket** Updates one or more properties of an existing helpdesk ticket, such as its status, priority, category, assignee, due date, tags, subject or body. - Action **Update user** Updates an existing helpdesk user's profile, such as name, email, contact details, company, department, password and account status. Requires administrator permissions. - Action **Add contact note** Adds a note to an existing contact in AFrame and returns the created note. - Action **Add event** Creates a new event (date or appointment) on an AFrame transaction, with a fixed date or a date calculated from another transaction date. - Action **Add task** Creates a new Task in AFrame, assigned to a team member and optionally linked to a transaction or contact. - Action **Add transaction attachment** Creates a new attachment entry (a file placeholder or a web link) on an AFrame transaction. - Action **Add transaction note** Adds a note (or showing / price-change activity) to an existing AFrame transaction. - Action **Add transaction participant** Adds a participant to an AFrame transaction in a given role, either linking an existing contact, creating a new contact inline, or holding the role as a placeholder. - Action **Create Contact** Creates a new Contact in your AFrame team, with name, company, emails, phones, addresses and categories. - Action **Find contacts** Searches AFrame contacts by name, company, team, email, categories, or created/edited date range and returns the matching contacts (up to 100). - Action **Find tasks** Returns tasks matching the given status, due/completion dates, transaction, contact or assignee filters (up to 100). - Action **Find team members** Finds team members in your AFrame team by name, email, role, type or active status. - Action **Find transactions** Searches transactions by ID, stage, property address, or created/edited date range and returns the matching transactions (up to 100). - Action **Get contact** Returns a contact's details, including name, emails, phones, addresses, owners and categories. - Action **Get contact note** Returns a single contact note by its ID, including its content, type, date and any attached file details. - Action **Get Event** Returns one event (a date or appointment such as a closing date) on a transaction. - Action **Get transaction** Returns a single AFrame transaction by its ID, including its status, property details, participants and custom field values. - Action **Get Transaction Note** Returns a transaction note by its ID, including its content, activity date, contact details and visibility settings. - Action **Update contact** Updates an existing AFrame contact, changing only the fields you fill in. - Action **Update task** Updates an existing AFrame task, changing only the fields you fill in, and returns the updated task. - Action **Update transaction** Updates an existing AFrame transaction's property address, status, assigned team members, prices, dates and commission. Only the fields you fill in are changed. ## Each app on its own - [ **Jitbit Helpdesk** A great help desk app for small and medium sized companies.](https://apiant.ai/connections/jitbit-helpdesk) - [ **AFrame** AFrame is a transaction management and CRM in a single platform for real estate agents and transaction...](https://apiant.ai/connections/aframe) Reviews ## What our customers say ## More from Jitbit Helpdesk - [ **Jitbit Helpdesk to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/jitbit-helpdesk-to-salesforce) - [ **Jitbit Helpdesk to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/jitbit-helpdesk-to-slack) - [ **Jitbit Helpdesk to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/jitbit-helpdesk-to-mailchimp) - [ **Jitbit Helpdesk to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/jitbit-helpdesk-to-stripe) - [ **Jitbit Helpdesk to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/jitbit-helpdesk-to-shopify) - [ **Jitbit Helpdesk to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/jitbit-helpdesk-to-quickbooks-online) ## More into AFrame - [ **Etsy to AFrame** Etsy is a store that makes it easy to buy and sell handmade, vintage or uniquely manufactured goods online!](https://apiant.ai/connect/etsy-to-aframe) - [ **HubSpot to AFrame** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-aframe) - [ **Salesforce to AFrame** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-aframe) - [ **Slack to AFrame** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-aframe) - [ **Google Sheets to AFrame** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-aframe) - [ **Gmail to AFrame** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-aframe) Questions ## Jitbit Helpdesk and AFrame, answered ### ### What can start an automation from Jitbit Helpdesk? Any of Jitbit Helpdesk's 1 trigger in the catalog, including New Ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in AFrame when something happens in Jitbit Helpdesk? Any of AFrame's 19 actions, including Create Contact, Update contact, Update task and Update transaction. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from AFrame to Jitbit Helpdesk? AFrame has no triggers in the catalog today, so automations start in Jitbit Helpdesk. If you need the other direction, ask: your agent reads AFrame's API documentation and adds it. ### ### Do I have to build a connector for Jitbit Helpdesk or AFrame? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Jitbit Helpdesk and AFrame without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.