Integration

Connect JIRA to Intercom

When something happens in JIRA, your agent does the next thing in Intercom. Describe it in plain language and the automation is built, tested on every branch and kept running.

JIRA2 triggersJIRA136 actionsIntercom8 triggersIntercom30 actions

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Everything your agent can do with JIRA and Intercom

Triggers and actions 10 triggers · 166 actions

Trigger
New Issue
Polls for newly created issues in a project (ordered by creation date).
Trigger
New or Updated Issue
Polls for issues created or updated recently (ordered by updated date).
Action
Add attachment
add an attachment to an issue
Action
Add comment
add a comment to an issue
Action
Add Comment to Issue
Adds a comment to the specified issue.
Action
Add filter as favorite
Add filter as favorite
Action
Add gadget to dashboard
Add gadget to dashboard
Action
Add user to group
add a user to a group
Action
Add vote
add the current user's vote to an issue
Action
Add worklog
add a worklog to an issue
Action
Archive issues by ID or key
archive issues by ID/key
Action
Archive issue(s) by JQL
Archive issue(s) by JQL
Action
Assign Issue
Assigns an issue to a user by account ID.
Action
Bulk create issue
bulk create issues
Action
Bulk create statuses
Bulk create statuses
Action
Bulk delete issues
bulk delete issues
Action
Bulk delete Statuses
Bulk delete Statuses
Action
Bulk delete worklogs
bulk delete worklogs on an issue
Action
Bulk edit dashboards
Bulk edit dashboards
Action
Bulk edit issues
bulk edit issue fields
Action
Bulk fetch issues
bulk fetch issues by ID/key
Action
Bulk move issues
bulk move issues
Action
Bulk move worklogs
bulk move worklogs
Action
Bulk transition issue statuses
bulk transition issue statuses
Action
Bulk unwatch issues
bulk unwatch issues
Action
Bulk watch issues
bulk watch issues
Action
Change filter owner
Change filter owner
Action
Copy dashboard
Copy dashboard
Action
Create component
Create component
Action
Create custom field
Create custom field
Action
Create dashboard
Create dashboard
Action
Create filter
Create filter
Action
Create group
Create group
Action
Create Issue
Creates a new issue in the specified project.
Action
Create issue link
create a link between two issues
Action
Create issue link type
create an issue link type
Action
Create issue type
create an issue type
Action
Create project
create a project
Action
Create project category
create a project category
Action
Create related work
Create related work
Action
Create user
create a user
Action
Create version
Create version
Action
Delete and replace version
Delete and replace version
Action
Delete attachment
delete an attachment
Action
Delete comment
delete a comment
Action
Delete component
Delete component
Action
Delete custom field
Delete custom field
Action
Delete dashboard
Delete dashboard
Action
Delete filter
Delete filter
Action
Delete Issue
Deletes an issue by its key or ID.
Action
Delete issue link
delete an issue link
Action
Delete issue link type
delete an issue link type
Action
Delete issue type
delete an issue type
Action
Delete project
delete a project
Action
Delete project asynchronously
delete a project asynchronously
Action
Delete project category
delete a project category
Action
Delete related work
Delete related work
Action
Delete user
delete a user
Action
Delete version
Delete version
Action
Delete vote
remove the current user's vote from an issue
Action
Delete watcher
remove a watcher from an issue
Action
Delete worklog
delete a worklog
Action
Export Archived Issues
Export archived issue(s)
Action
Get all dashboards
Get all dashboards
Action
Get all projects
Get all projects
Action
Get attachment content
get attachment content
Action
Get attachment metadata
get attachment metadata
Action
Get available transitions
Get available transitions
Action
Get bulk available transitions
get transitions available for bulk transition
Action
Get comment
get a single comment
Action
Get comments by IDs
get comments by IDs
Action
Get component
Get component
Action
Get create issue metadata
Get create issue metadata
Action
Get create metadata issue types for a project
get create-metadata issue types for a project
Action
Get dashboard
Get dashboard
Action
Get edit issue metadata
get edit metadata for an issue
Action
Get favorite filters
Get favorite filters
Action
Get filter
Get filter
Action
Get group
Get group
Action
Get Issue
Returns the details of a single issue by its key or ID.
Action
Get Issue Comments
Returns all comments for the specified issue.
Action
Get issue link
get an issue link
Action
Get issue link type
get an issue link type
Action
Get issue link types
list issue link types
Action
Get Issue Transitions
Returns the workflow transitions available for the specified issue.
Action
Get issue type
get an issue type
Action
Get issue watchers
get watchers of an issue
Action
Get issue worklogs
get worklogs on an issue
Action
Get is watching issue bulk
check watching status for multiple issues
Action
Get my filters
Get my filters
Action
Get Project
Returns the details of a single project by its key or ID.
Action
Get project components
get all components of a project
Action
Get project versions
get all versions of a project
Action
Get recent projects
get recently viewed projects
Action
Get related work
Get related work
Action
Get status
Get status
Action
Get status category
Get status category
Action
Get transitions
get available transitions for an issue
Action
Get user
get a user
Action
Get user groups
get groups a user belongs to
Action
Get users from group
list members of a group
Action
Get version
Get version
Action
Get votes
get votes on an issue
Action
Get worklog
get a worklog
Action
Get worklogs by IDs
get worklogs by IDs
Action
Get worklogs by issue ID and worklog ID
get worklogs by issue ID and worklog ID (internal)
Action
List Project Issue Types
Returns the issue types available, optionally for a given project.
Action
List Projects
Returns a paginated list of projects visible to the user.
Action
List users
Lists the users visible to the connected Jira account. Takes no search criterion.
Action
Merge versions
merge one version into another
Action
Move version
Move version
Action
Remove filter as favorite
Remove filter as favorite
Action
Remove gadget from dashboard
Remove gadget from dashboard
Action
Remove group
Remove group
Action
Remove user from group
remove a user from a group
Action
Restore custom field from trash
Restore custom field from trash
Action
Restore deleted or archived project
restore a deleted or archived project
Action
Search for dashboards
Search for dashboards
Action
Search for filters
Search for filters
Action
Search for issues using JQL enhanced search (GET)
Search for issues using JQL enhanced search (GET)
Action
Search for issues using JQL enhanced search (POST)
search for issues using enhanced JQL (POST)
Action
Search Issues (JQL)
Searches for issues using a JQL query.
Action
Transition Issue
Moves an issue to a new status by performing a workflow transition.
Action
Unarchive issues by keys or ID
unarchive issues by key/ID
Action
Update comment
update a comment
Action
Update component
Update component
Action
Update custom field
Update custom field
Action
Update dashboard
Update dashboard
Action
Update filter
Update filter
Action
Update gadget on dashboard
Update gadget on dashboard
Action
Update Issue
edit an issue
Action
Update issue link type
update an issue link type
Action
Update issue type
update an issue type
Action
Update project
update a project
Action
Update project category
update a project category
Action
Update related work
Update one related-work link on a Jira project version. Reads the version's existing related work, overlays only the fields you supply, then writes the merged object back — so anything you leave blank keeps its current value.
Action
Update version
Update version
Action
Update worklog
update a worklog
Trigger
New company
Fires when a new company is created. Poll GET /companies ordered by created_at.
Trigger
New conversation
Polls for conversations, most recently updated first. Fires for each new conversation.
Trigger
New lead
Instant trigger: fires when a new lead is created in Intercom (webhook). Stub ported from dev.apiant — not yet implemented.
Trigger
New note on conversation
Instant trigger: fires when a note is added to an Intercom conversation (webhook). Stub ported from dev.apiant — not yet implemented.
Trigger
New or updated contact
Polls for contacts, most recently updated first. Fires for each new or updated contact.
Trigger
New tag on a conversation
Instant trigger: fires when a tag is added to an Intercom conversation (webhook). Stub ported from dev.apiant — not yet implemented.
Trigger
New tag on a user
Instant trigger: fires when a tag is added to an Intercom user (webhook). Stub ported from dev.apiant — not yet implemented.
Trigger
New ticket
Fires when a new ticket is created. Poll GET /tickets/search or /tickets ordered by created_at.
Action
Add company
Create (or upsert) a company in Intercom. POST /companies.
Action
Add note to contact
Adds a note to the specified contact as the specified admin.
Action
Add note to conversation
Adds an internal note to the specified conversation as an admin.
Action
Add tag to contact
Attaches a tag to the specified contact.
Action
Add ticket
Create a support ticket. POST /tickets.
Action
Assign conversation
Assigns the conversation to an admin or team.
Action
Close conversation
Closes the specified conversation.
Action
Create contact
Creates a new contact (role user or lead) in Intercom.
Action
Create message
Creates an admin-initiated email or in-app message to a contact.
Action
Delete company
Delete a company by ID. DELETE /companies/{company_id}.
Action
Delete contact
Deletes a contact by ID.
Action
Find admin by email
Fetches an admin's details. Lists all admins; match by email.
Action
Find contact by email
Searches contacts by email and returns matches.
Action
Find tickets
Search tickets by criteria. POST /tickets/search.
Action
Get company
Retrieve a company by ID. GET /companies/{company_id}.
Action
Get contact
Fetches a contact's details by ID.
Action
Get conversation
Fetches a conversation's details by ID.
Action
Get ticket
Retrieve a ticket by ID. GET /tickets/{ticket_id}.
Action
List companies
List all companies. GET /companies.
Action
List segments
List all segments. GET /segments.
Action
List tags
Lists all tags for the workspace.
Action
Open conversation
Opens (marks open) the specified conversation.
Action
Remove tag from contact
Detaches a tag from the specified contact.
Action
Send conversation reply
Sends a reply to the specified conversation as an admin.
Action
Snooze conversation
Snoozes the specified conversation until the given unix timestamp.
Action
Start conversation
Starts a new conversation with the specified contact.
Action
Track event
Submit a data event for a contact. POST /events.
Action
Update company
Update an existing company. PUT /companies/{company_id}.
Action
Update contact
Updates an existing contact specified by ID.
Action
Update ticket
Update an existing ticket. PUT /tickets/{ticket_id}.

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