Connect Jira Software Cloud to Pylon

Both apps 46Jira Software Cloud 21Pylon 25

• Trigger
  Issue Status Changed

  Triggered when an issue's status changes

• Trigger
  New Issue

  Triggered when a new issue is created in Jira.

• Trigger
  New Issue (Via JQL)

  Triggered when a new issue matching your JQL query is created.

• Trigger
  Updated Issue

  Triggered when an issue is created or updated.

• Action
  Add Attachment to Issue

  Uploads a file (fetched from a URL) and attaches it to a Jira issue.

• Action
  Add Comment to Issue

  Adds a new comment to an issue.

• Action
  Add or Edit Form on Issue

  Adds a form from a template to a Jira issue, or edits a form already on the issue, and optionally saves answers to it. Returns the resulting form.

• Action
  Add Watcher to Issue

  Adds a user as a watcher of a Jira issue.

• Action
  Add Work Log to Issue

  Logs time spent on a Jira issue as a new work log entry. Time tracking must be enabled on the Jira site.

• Action
  Create Issue

  Creates a new issue.

• Action
  Delete Form

  Deletes a form from a Jira issue.

• Action
  Find Issue

  Returns the issues in a project whose summary matches the specified text, newest first.

• Action
  Find Issue by Key

  Finds a Jira issue by its key (for example PROJ-123) or ID and returns its details, including custom field values.

• Action
  Find Issues by Filter

  Returns the issues matched by a saved Jira filter.

• Action
  Find Issues (Via JQL)

  Returns the Jira issues that match a JQL query.

• Action
  Find Project

  Returns up to 50 Jira projects whose key or name contains the search text.

• Action
  Find User

  Returns active Jira users whose display name or email address matches the search text, or whose account ID or user property matches.

• Action
  Get Attachment Content

  Downloads the file content of a Jira issue attachment.

• Action
  Link Issues

  Links two Jira issues with a link type such as Blocks, Duplicate or Relates, optionally adding a comment to the outward issue.

• Action
  List Issue Forms

  Returns the forms attached to a Jira issue.

• Action
  Update Issue

  Updates an existing issue.

• Action
  Add internal note to issue

  Adds an internal note to a Pylon issue. Internal notes are not visible to the requester.

• Action
  Add tag

  Creates a new tag in Pylon that can be applied to accounts, articles or issues.

• Action
  Add task

  Creates a task in Pylon with a title and optional details such as assignee, due date, account, project and status. Returns the new task.

• Action
  Create Account

  Creates a new customer account in Pylon with its name, domains, owner, tags and other details.

• Action
  Create Account Activity

  Creates a custom activity on a Pylon account's timeline.

• Action
  Create Call Recording

  Creates a call recording in Pylon from your own call recorder, including its transcript, and returns the new recording. Requires the Custom Call Recorder integration to be enabled in Pylon.

• Action
  Delete account

  Permanently deletes a Pylon account by its ID or external ID.

• Action
  Delete issue

  Permanently deletes an issue in Pylon.

• Action
  Find Account by Name

  Finds Pylon accounts by name, by exact or partial match, returning the matching accounts.

• Action
  Find contacts by criteria

  Returns the contacts that match the specified search text and/or filter.

• Action
  Find issues by criteria

  Returns Pylon issues matching a text search and/or a filter on fields such as state, assignee, account, tags or dates.

• Action
  Get account

  Returns a single Pylon account by its ID or external ID, including its domains, owner, tags, channels and custom fields.

• Action
  Get contact

  Returns a single contact, including its emails, phone numbers, account and custom field values, by its ID or external ID.

• Action
  Get issue

  Returns a single Pylon issue by its ID or issue number, including its custom field values. An error occurs if the issue is not found.

• Action
  Get user

  Returns a single Pylon team member by ID, including their name, email addresses, status, and assigned roles.

• Action
  Get Users

  Returns the users in your Pylon organization, optionally including deactivated users.

• Action
  List accounts

  Returns all accounts in your Pylon organization, including their domains, owner, tags and custom field values.

• Action
  List contacts

  Returns all contacts in the Pylon organization, including their emails, phone numbers, account and custom field values.

• Action
  List tags

  Returns all tags in the Pylon organization, with each tag's name, color and the type of object it applies to.

• Action
  List teams

  Returns all teams in the Pylon organization, with their members, how each team assigns issues, and any recurring assignment schedule.

• Action
  Reply to issue

  Sends a customer-facing reply on a Pylon issue, continuing an existing conversation or thread. Returns the ID of the new message and its issue.

• Action
  Update Account

  Updates an existing Pylon account. Only the fields you fill in are changed.

• Action
  Update contact

  Updates an existing Pylon contact by its ID or external ID. Only the fields you fill in are changed.

• Action
  Update issue

  Updates an existing Pylon issue — its title, state, assignee, team, account, requester, tags, type, portal visibility and custom fields. Only the fields you fill in are changed.

• Action
  Update Issue Followers

  Adds or removes users and contacts as followers of a Pylon issue, and returns the issue's resulting followers.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.