--- title: "Connect Jira Software Cloud to LiveChat - APIANT.ai" description: "When \"Issue Status Changed\" fires in Jira Software Cloud, your agent runs \"Create Customer\" in LiveChat." canonical: "https://apiant.ai/connect/jira-software-cloud-to-livechat" --- # Connect Jira Software Cloud to LiveChat When **Issue Status Changed** fires in [Jira Software Cloud](https://apiant.ai/connections/jira-software-cloud), your agent runs **Create Customer** in [LiveChat](https://apiant.ai/connections/livechat). Describe the whole flow and it is built, tested on every scenario and kept running. Jira Software Cloud **4** triggers Jira Software Cloud **17** actions LiveChat **20** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Jira Software Cloud and LiveChat to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Jira Software Cloud can start in LiveChat - When **Issue Status Changed** in Jira Software Cloud then **Create Customer** in LiveChat - When **New Issue** in Jira Software Cloud then **Send Message** in LiveChat Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Jira Software Cloud and LiveChat ## Triggers and actions 4 triggers · 37 actions - Trigger **Issue Status Changed** Triggered when an issue's status changes - Trigger **New Issue** Triggered when a new issue is created in Jira. - Trigger **New Issue (Via JQL)** Triggered when a new issue matching your JQL query is created. - Trigger **Updated Issue** Triggered when an issue is created or updated. - Action **Add Attachment to Issue** Uploads a file (fetched from a URL) and attaches it to a Jira issue. - Action **Add Comment to Issue** Adds a new comment to an issue. - Action **Add or Edit Form on Issue** Adds a form from a template to a Jira issue, or edits a form already on the issue, and optionally saves answers to it. Returns the resulting form. - Action **Add Watcher to Issue** Adds a user as a watcher of a Jira issue. - Action **Add Work Log to Issue** Logs time spent on a Jira issue as a new work log entry. Time tracking must be enabled on the Jira site. - Action **Create Issue** Creates a new issue. - Action **Delete Form** Deletes a form from a Jira issue. - Action **Find Issue** Returns the issues in a project whose summary matches the specified text, newest first. - Action **Find Issue by Key** Finds a Jira issue by its key (for example PROJ-123) or ID and returns its details, including custom field values. - Action **Find Issues by Filter** Returns the issues matched by a saved Jira filter. - Action **Find Issues (Via JQL)** Returns the Jira issues that match a JQL query. - Action **Find Project** Returns up to 50 Jira projects whose key or name contains the search text. - Action **Find User** Returns active Jira users whose display name or email address matches the search text, or whose account ID or user property matches. - Action **Get Attachment Content** Downloads the file content of a Jira issue attachment. - Action **Link Issues** Links two Jira issues with a link type such as Blocks, Duplicate or Relates, optionally adding a comment to the outward issue. - Action **List Issue Forms** Returns the forms attached to a Jira issue. - Action **Update Issue** Updates an existing issue. - Action **Create Agent** Create a new agent (Configuration API). - Action **Create Customer** Create a customer record (Agent Chat API). - Action **Create Group** Create a new group/department (Configuration API). - Action **Deactivate Chat** Deactivate (close) an active chat (Agent Chat API). - Action **Delete Agent** Delete an agent by login/email (Configuration API). - Action **Delete Group** Delete a group/department by id (Configuration API). - Action **Get Agent** Get a single agent by login/email (Configuration API). - Action **Get Chat** Get a chat with its threads (Agent Chat API). - Action **Get Customer** Returns a customer by id: name, email, state and visit statistics. - Action **List Agents** List all agents on the LiveChat account (Configuration API). - Action **List Archives** List archived (finished) chats (Agent Chat API). - Action **List Chats** List chats (active and inactive) accessible to the requester (Agent Chat API). - Action **List Groups** List all groups (departments) on the account (Configuration API). - Action **Send Message** Send a text message into a chat (Agent Chat API send_event). - Action **Start Chat** Start a new chat (Agent Chat API). - Action **Tag Chat Thread** Add a tag to a chat thread (Agent Chat API). - Action **Transfer Chat** Transfer a chat to an agent or group (Agent Chat API). - Action **Update Agent** Update an existing agent (Configuration API). - Action **Update Customer** Update a customer record (Agent Chat API). - Action **Update Group** Update a group/department (Configuration API). ## Each app on its own - [ **Jira Software Cloud** Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product...](https://apiant.ai/connections/jira-software-cloud) - [ **LiveChat** LiveChat is a web-based live chat and help desk platform that lets you chat with website visitors, manage...](https://apiant.ai/connections/livechat) Reviews ## What our customers say ## More from Jira Software Cloud - [ **Jira Software Cloud to SendGrid** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/jira-software-cloud-to-sendgrid) - [ **Jira Software Cloud to Chainlink** Chainlink is a decentralized oracle network that feeds off-chain data to smart contracts.](https://apiant.ai/connect/jira-software-cloud-to-chainlink) - [ **Jira Software Cloud to HackMD** HackMD is a realtime collaboration markdown editor to help developers and teams to manage their...](https://apiant.ai/connect/jira-software-cloud-to-hackmd) - [ **Jira Software Cloud to OpenRouter** OpenRouter is a unified interface to AI models.](https://apiant.ai/connect/jira-software-cloud-to-openrouter) - [ **Jira Software Cloud to PM2.5 Open Data Portal** The PM2.5 Open Data Portal, run by the LASS community, publishes readings from a large network of low-cost...](https://apiant.ai/connect/jira-software-cloud-to-pm2-5-open-data-portal) - [ **Jira Software Cloud to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/jira-software-cloud-to-salesforce) ## More into LiveChat - [ **SendGrid to LiveChat** SendGrid by Twilio — email delivery and marketing platform.](https://apiant.ai/connect/sendgrid-to-livechat) - [ **Bitly to LiveChat** Bitly is a link-management platform for shortening, branding, and tracking URLs.](https://apiant.ai/connect/bitly-to-livechat) - [ **Pinata to LiveChat** Pinata is the simplest way to upload and manage files on IPFS.](https://apiant.ai/connect/pinata-to-livechat) - [ **Smartsheet to LiveChat** Smartsheet is a work execution platform for managing sheets, rows, and columns.](https://apiant.ai/connect/smartsheet-to-livechat) - [ **HubSpot to LiveChat** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-livechat) - [ **Salesforce to LiveChat** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-livechat) Questions ## Jira Software Cloud and LiveChat, answered ### ### What can start an automation from Jira Software Cloud? Any of Jira Software Cloud's 4 triggers in the catalog, including Issue Status Changed, New Issue, New Issue (Via JQL) and Updated Issue. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in LiveChat when something happens in Jira Software Cloud? Any of LiveChat's 20 actions, including Create Agent, Create Customer, Create Group and Send Message. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from LiveChat to Jira Software Cloud? LiveChat has no triggers in the catalog today, so automations start in Jira Software Cloud. If you need the other direction, ask: your agent reads LiveChat's API documentation and adds it. ### ### Do I have to build a connector for Jira Software Cloud or LiveChat? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Jira Software Cloud and LiveChat without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.