--- title: "Connect Intercom and Wistia - APIANT.ai" description: "When \"New company\" fires in Intercom, your agent runs \"Copy project\" in Wistia, or \"New media\" in Wistia to \"Add note to contact\" in Intercom." canonical: "https://apiant.ai/connect/intercom-to-wistia" --- # Connect Intercom and Wistia When **New company** fires in [Intercom](https://apiant.ai/connections/intercom), your agent runs **Copy project** in [Wistia](https://apiant.ai/connections/wistia), or **New media** in Wistia to **Add note to contact** in Intercom. Describe the whole flow and it is built, tested on every scenario and kept running. Intercom **4** triggers Intercom **24** actions Wistia **2** triggers Wistia **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Intercom and Wistia to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) If your team hosts videos in Wistia and talks to customers in Intercom, connecting the two lets support answer with the right tutorial and keeps customer records aware of new footage. New uploads and projects in Wistia can reach contacts in Intercom, and new companies, contacts or conversations in Intercom can create or copy Wistia projects. Example flows ## What Intercom and Wistia can do together ### From Intercom to Wistia - When **New company** in Intercom then **Copy project** in Wistia - When **New conversation** in Intercom then **Create project** in Wistia ### From Wistia to Intercom - When **New media** in Wistia then **Add note to contact** in Intercom - When **New project** in Wistia then **Create message** in Intercom Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Intercom and Wistia ## Triggers and actions 6 triggers · 39 actions - Trigger **New company** Fires when a new company is created. - Trigger **New conversation** Polls for conversations, most recently updated first. Fires for each new conversation. - Trigger **New or updated contact** Polls for contacts, most recently updated first. Fires for each new or updated contact. - Trigger **New ticket** Fires when a new ticket is created. - Action **Add note to contact** Adds a note to the specified contact as the specified admin. - Action **Add note to conversation** Adds an internal note to the specified conversation as an admin. - Action **Add tag to contact** Attaches a tag to the specified contact. - Action **Assign conversation** Assigns the conversation to an admin or team. - Action **Close conversation** Closes the specified conversation. - Action **Create message** Creates an admin-initiated email or in-app message to a contact. - Action **Delete company** Delete a company by ID. - Action **Delete contact** Deletes a contact by ID. - Action **Find admin by email** Fetches an admin's details. Lists all admins; match by email. - Action **Find contact by email** Searches contacts by email and returns matches. - Action **Find tickets** Search tickets by criteria. - Action **Get company** Retrieve a company by ID. - Action **Get contact** Fetches a contact's details by ID. - Action **Get conversation** Fetches a conversation's details by ID. - Action **Get ticket** Retrieve a ticket by ID. - Action **List companies** List all companies. - Action **List segments** List all segments. - Action **List tags** Lists all tags for the workspace. - Action **Open conversation** Opens (marks open) the specified conversation. - Action **Remove tag from contact** Detaches a tag from the specified contact. - Action **Send conversation reply** Sends a reply to the specified conversation as an admin. - Action **Snooze conversation** Snoozes the specified conversation until the given unix timestamp. - Action **Start conversation** Starts a new conversation with the specified contact. - Action **Track event** Submit a data event for a contact. - Trigger **New media** Triggers when a new media is uploaded to your Wistia account. - Trigger **New project** Triggers when a new project is created in your Wistia account. - Action **Copy media** Copy a media to a destination project. - Action **Copy project** Copy an existing project, including all of its medias. - Action **Create project** Create a new project in your Wistia account. - Action **Delete media** Delete a media by its hashed id. - Action **Delete project** Delete a project and all of its medias. - Action **Get account** Retrieve information about your Wistia account. - Action **Get media** Retrieve a single media by its hashed id. - Action **Get media customizations** Retrieve the player customizations (embed options) for a media. - Action **Get media stats** Retrieve aggregated engagement statistics for a media. - Action **Get project** Retrieve a single project by its hashed id, including its medias. - Action **List medias** List medias, optionally filtered by project, name, or type. - Action **List projects** List all projects in your Wistia account. - Action **Update media** Update a media's name or description. - Action **Update media customizations** Replace the player customizations (embed options) for a media. Provide a JSON object of customization keys. - Action **Update project** Update an existing project's attributes. ## Each app on its own - [ **Intercom** Intercom is a customer communications platform for support, engagement, and marketing.](https://apiant.ai/connections/intercom) - [ **Wistia** Wistia makes it easy to host, track, and measure video engagement online.](https://apiant.ai/connections/wistia) Reviews ## What our customers say ## More from Intercom - [ **Intercom to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/intercom-to-hubspot) - [ **Intercom to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/intercom-to-salesforce) - [ **Intercom to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/intercom-to-slack) - [ **Intercom to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/intercom-to-stripe) - [ **Intercom to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/intercom-to-quickbooks-online) - [ **Intercom to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/intercom-to-pipedrive) ## More into Wistia - [ **Salesforce to Wistia** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-wistia) - [ **Stripe to Wistia** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/stripe-to-wistia) - [ **Shopify to Wistia** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/shopify-to-wistia) - [ **QuickBooks Online to Wistia** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/quickbooks-online-to-wistia) - [ **Pipedrive to Wistia** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/pipedrive-to-wistia) - [ **ActiveCampaign to Wistia** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-wistia) Questions ## Intercom and Wistia, answered ### ### Can support see which Wistia video was sent on an Intercom conversation? Yes. After the reply goes out with Send conversation reply, the agent can use Add note to conversation to leave an internal note naming the media that was found with List medias in Wistia. ### ### What happens if no matching Wistia media exists for an Intercom conversation? You set the condition, and the agent only replies when List medias returns a match, so nothing is sent otherwise. It tests every scenario, including the case where Wistia has no video on that topic. ### ### What can start an automation from Intercom? Any of Intercom's 4 triggers in the catalog, including New company, New conversation, New or updated contact and New ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Wistia when something happens in Intercom? Any of Wistia's 15 actions, including Copy project, Create project, List medias and Update media. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Wistia to Intercom? Yes. When something happens in Wistia, your agent can act in Intercom too. This page covers both directions: Wistia's triggers and Intercom's actions are listed here as well. ### ### Do I have to build a connector for Intercom or Wistia? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Intercom and Wistia without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.