--- title: "Connect Intercom and Wachete - APIANT.ai" description: "When \"New company\" fires in Intercom, your agent runs \"Create monitor\" in Wachete, or \"Any new notification\" in Wachete to \"Create message\" in Intercom." canonical: "https://apiant.ai/connect/intercom-to-wachete" --- # Connect Intercom and Wachete When **New company** fires in [Intercom](https://apiant.ai/connections/intercom), your agent runs **Create monitor** in [Wachete](https://apiant.ai/connections/wachete), or **Any new notification** in Wachete to **Create message** in Intercom. Describe the whole flow and it is built, tested on every scenario and kept running. Intercom **4** triggers Intercom **24** actions Wachete **2** triggers Wachete **7** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Intercom and Wachete to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Wachete watches the web pages your team cares about, and Intercom is where you talk to customers about them. Joining the two means a change on a watched page can open a conversation, raise a ticket or leave a note on the right contact in Intercom, and new companies or contacts in Intercom can get a monitor set up in Wachete. Example flows ## What Intercom and Wachete can do together ### From Intercom to Wachete - When **New company** in Intercom then **Create monitor** in Wachete - When **New or updated contact** in Intercom then **Get monitor data** in Wachete ### From Wachete to Intercom - When **Any new notification** in Wachete then **Create message** in Intercom - When **New notification for monitor** in Wachete then **Add note to contact** in Intercom Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Intercom and Wachete ## Triggers and actions 6 triggers · 31 actions - Trigger **New company** Fires when a new company is created. - Trigger **New conversation** Polls for conversations, most recently updated first. Fires for each new conversation. - Trigger **New or updated contact** Polls for contacts, most recently updated first. Fires for each new or updated contact. - Trigger **New ticket** Fires when a new ticket is created. - Action **Add note to contact** Adds a note to the specified contact as the specified admin. - Action **Add note to conversation** Adds an internal note to the specified conversation as an admin. - Action **Add tag to contact** Attaches a tag to the specified contact. - Action **Assign conversation** Assigns the conversation to an admin or team. - Action **Close conversation** Closes the specified conversation. - Action **Create message** Creates an admin-initiated email or in-app message to a contact. - Action **Delete company** Delete a company by ID. - Action **Delete contact** Deletes a contact by ID. - Action **Find admin by email** Fetches an admin's details. Lists all admins; match by email. - Action **Find contact by email** Searches contacts by email and returns matches. - Action **Find tickets** Search tickets by criteria. - Action **Get company** Retrieve a company by ID. - Action **Get contact** Fetches a contact's details by ID. - Action **Get conversation** Fetches a conversation's details by ID. - Action **Get ticket** Retrieve a ticket by ID. - Action **List companies** List all companies. - Action **List segments** List all segments. - Action **List tags** Lists all tags for the workspace. - Action **Open conversation** Opens (marks open) the specified conversation. - Action **Remove tag from contact** Detaches a tag from the specified contact. - Action **Send conversation reply** Sends a reply to the specified conversation as an admin. - Action **Snooze conversation** Snoozes the specified conversation until the given unix timestamp. - Action **Start conversation** Starts a new conversation with the specified contact. - Action **Track event** Submit a data event for a contact. - Trigger **Any new notification** Fires when there is a new change notification from any monitor in your Wachete account. - Trigger **New notification for monitor** Fires when there is a new change notification from the specified Wachete monitor (taskId). - Action **Create monitor** Create a new Wachete monitor (wachet) that watches a web page or part of a page for changes. - Action **Delete monitor** Delete a Wachete monitor by its ID. - Action **Get monitor** Get information about a specific Wachete monitor by its ID. - Action **Get monitor data** Get the captured data/history for a Wachete monitor, optionally as a diff and within a date range. - Action **List folders** List folder contents, optionally under a parent folder. - Action **List notifications** List change notifications, optionally filtered by monitor (taskId) and date range. - Action **Update monitor** Change the settings of an existing Wachete monitor — name, URL, watched/excluded XPath, regex, note, job type, check frequency and location, crawl options, folder, alerts, notification endpoints, headers and proxies. A partial update: the op first reads the monitor's current record, overlays only the fields you filled in, then writes the merged record back, so anything you leave blank keeps its current value — including settings this op does not expose. Identify the monitor by its id. Check frequency is in seconds (86400 = daily) and is ignored if not positive; the true/false options take the words true or false; alerts, notification endpoints, headers and proxies take JSON. Returns the monitor id, name and URL after the update plus the full monitor record. ## Each app on its own - [ **Intercom** Intercom is a customer communications platform for support, engagement, and marketing.](https://apiant.ai/connections/intercom) - [ **Wachete** Wachete monitors web pages (or parts of pages) for changes and notifies you when the text changes or...](https://apiant.ai/connections/wachete) Reviews ## What our customers say ## More from Intercom - [ **Intercom to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/intercom-to-hubspot) - [ **Intercom to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/intercom-to-salesforce) - [ **Intercom to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/intercom-to-slack) - [ **Intercom to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/intercom-to-stripe) - [ **Intercom to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/intercom-to-quickbooks-online) - [ **Intercom to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/intercom-to-pipedrive) ## More into Wachete - [ **HubSpot to Wachete** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-wachete) - [ **Slack to Wachete** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-wachete) - [ **Mailchimp to Wachete** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-wachete) - [ **Shopify to Wachete** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/shopify-to-wachete) - [ **QuickBooks Online to Wachete** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/quickbooks-online-to-wachete) - [ **Pipedrive to Wachete** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/pipedrive-to-wachete) Questions ## Intercom and Wachete, answered ### ### Can a change on a watched page create a support ticket in Intercom? Yes. A new notification for a chosen Wachete monitor can trigger the Add ticket action in Intercom, with the page name and the change details in the ticket. You can also pull the captured diff from Wachete first so the ticket carries the exact text that changed. ### ### Can new Intercom records set up monitoring in Wachete automatically? Yes. The New company trigger in Intercom can run the Create monitor action in Wachete using the URL held on the company record. When a contact record changes later, the Update monitor action can change the monitor's URL, name or check frequency. ### ### What can start an automation from Intercom? Any of Intercom's 4 triggers in the catalog, including New company, New or updated contact, New conversation and New ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Wachete when something happens in Intercom? Any of Wachete's 7 actions, including Create monitor, Get monitor data, Update monitor and Get monitor. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Wachete to Intercom? Yes. When something happens in Wachete, your agent can act in Intercom too. This page covers both directions: Wachete's triggers and Intercom's actions are listed here as well. ### ### Do I have to build a connector for Intercom or Wachete? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Intercom and Wachete without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.