--- title: "Connect Intercom to ShipEngine - APIANT.ai" description: "When \"New company\" fires in Intercom, your agent runs \"Add batch\" in ShipEngine." canonical: "https://apiant.ai/connect/intercom-to-shipengine" --- # Connect Intercom to ShipEngine When **New company** fires in [Intercom](https://apiant.ai/connections/intercom), your agent runs **Add batch** in [ShipEngine](https://apiant.ai/connections/shipengine). Describe the whole flow and it is built, tested on every scenario and kept running. Intercom **4** triggers Intercom **30** actions ShipEngine **14** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Intercom and ShipEngine to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Intercom can start in ShipEngine - When **New company** in Intercom then **Add batch** in ShipEngine - When **New conversation** in Intercom then **Add label** in ShipEngine Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Intercom and ShipEngine ## Triggers and actions 4 triggers · 44 actions - Trigger **New company** Fires when a new company is created. - Trigger **New conversation** Polls for conversations, most recently updated first. Fires for each new conversation. - Trigger **New or updated contact** Polls for contacts, most recently updated first. Fires for each new or updated contact. - Trigger **New ticket** Fires when a new ticket is created. - Action **Add company** Create (or upsert) a company in Intercom. - Action **Add note to contact** Adds a note to the specified contact as the specified admin. - Action **Add note to conversation** Adds an internal note to the specified conversation as an admin. - Action **Add tag to contact** Attaches a tag to the specified contact. - Action **Add ticket** Create a support ticket. - Action **Assign conversation** Assigns the conversation to an admin or team. - Action **Close conversation** Closes the specified conversation. - Action **Create contact** Creates a new contact (role user or lead) in Intercom. - Action **Create message** Creates an admin-initiated email or in-app message to a contact. - Action **Delete company** Delete a company by ID. - Action **Delete contact** Deletes a contact by ID. - Action **Find admin by email** Fetches an admin's details. Lists all admins; match by email. - Action **Find contact by email** Searches contacts by email and returns matches. - Action **Find tickets** Search tickets by criteria. - Action **Get company** Retrieve a company by ID. - Action **Get contact** Fetches a contact's details by ID. - Action **Get conversation** Fetches a conversation's details by ID. - Action **Get ticket** Retrieve a ticket by ID. - Action **List companies** List all companies. - Action **List segments** List all segments. - Action **List tags** Lists all tags for the workspace. - Action **Open conversation** Opens (marks open) the specified conversation. - Action **Remove tag from contact** Detaches a tag from the specified contact. - Action **Send conversation reply** Sends a reply to the specified conversation as an admin. - Action **Snooze conversation** Snoozes the specified conversation until the given unix timestamp. - Action **Start conversation** Starts a new conversation with the specified contact. - Action **Track event** Submit a data event for a contact. - Action **Update company** Update an existing company. - Action **Update contact** Updates an existing contact specified by ID. - Action **Update ticket** Update an existing ticket. - Action **Add batch** Creates a new label batch in ShipEngine, optionally seeded with shipments or rates, so their labels can later be processed together. - Action **Add label** Purchases a shipping label from your chosen carrier and service for a shipment, returning the label's tracking number, cost and download links. - Action **Add shipment** Creates a shipment from a ship-to address, a ship-from address or warehouse, and its packages, returning the new shipment id for rating, labels and batches. - Action **Add warehouse** Creates a new warehouse location in ShipEngine with a ship-from address and an optional return address. - Action **Calculate rates** Returns shipping rate quotes from your connected carriers for a shipment, either from full shipment details or an existing shipment. - Action **Get batch** Returns a label batch by its id, including its status, shipment and error counts, and links to download the batch's labels and forms. - Action **Get label** Returns a shipping label by its id, including its status, tracking number, cost and links to download the label. - Action **Get manifest** Returns the details of an end-of-day manifest, including its ship date, the labels it covers and a link to download the manifest form. - Action **Get shipment** Returns a shipment by its id, including its status, carrier and service, addresses, packages and tags. - Action **List carriers** Returns all carrier accounts connected to your ShipEngine account, with each carrier's id, services, package types and options. - Action **List shipments** Returns the shipments in your ShipEngine account, optionally filtered by status, tag, batch or created/modified date range. - Action **List warehouses** Returns every warehouse in your ShipEngine account, with each warehouse's id, name, origin address and return address. - Action **Update shipment** Updates an existing shipment's addresses, packages, carrier service and other details before it is shipped, and returns the updated shipment. - Action **Validate an Address** Checks a postal address against carrier and postal databases and returns its validation status, the corrected (matched) address, and any messages explaining problems found. ## Each app on its own - [ **Intercom** Intercom is a customer communications platform for support, engagement, and marketing.](https://apiant.ai/connections/intercom) - [ **ShipEngine** ShipEngine APIs empower ecommerce brands and platforms to shop rates, validate global addresses, print...](https://apiant.ai/connections/shipengine) Reviews ## What our customers say ## More from Intercom - [ **Intercom to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/intercom-to-hubspot) - [ **Intercom to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/intercom-to-salesforce) - [ **Intercom to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/intercom-to-slack) - [ **Intercom to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/intercom-to-stripe) - [ **Intercom to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/intercom-to-quickbooks-online) - [ **Intercom to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/intercom-to-pipedrive) ## More into ShipEngine - [ **HubSpot to ShipEngine** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-shipengine) - [ **Salesforce to ShipEngine** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-shipengine) - [ **Slack to ShipEngine** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-shipengine) - [ **Google Sheets to ShipEngine** Google Sheets](https://apiant.ai/connect/google-sheets-to-shipengine) - [ **Gmail to ShipEngine** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-shipengine) - [ **Google Calendar to ShipEngine** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-shipengine) Questions ## Intercom and ShipEngine, answered ### ### What can start an automation from Intercom? Any of Intercom's 4 triggers in the catalog, including New company, New conversation, New or updated contact and New ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in ShipEngine when something happens in Intercom? Any of ShipEngine's 14 actions, including Update shipment, Add batch, Add label and Add shipment. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from ShipEngine to Intercom? ShipEngine has no triggers in the catalog today, so automations start in Intercom. If you need the other direction, ask: your agent reads ShipEngine's API documentation and adds it. ### ### Do I have to build a connector for Intercom or ShipEngine? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Intercom and ShipEngine without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.