--- title: "Connect Intercom to Powerlink - APIANT.ai" description: "When \"New company\" fires in Intercom, your agent runs \"Add Contact\" in Powerlink." canonical: "https://apiant.ai/connect/intercom-to-powerlink" --- # Connect Intercom to Powerlink When **New company** fires in [Intercom](https://apiant.ai/connections/intercom), your agent runs **Add Contact** in [Powerlink](https://apiant.ai/connections/powerlink). Describe the whole flow and it is built, tested on every scenario and kept running. Intercom **4** triggers Intercom **24** actions Powerlink **23** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Intercom and Powerlink to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Intercom can start in Powerlink - When **New company** in Intercom then **Add Contact** in Powerlink - When **New conversation** in Intercom then **Add Ticket** in Powerlink Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Intercom and Powerlink ## Triggers and actions 4 triggers · 47 actions - Trigger **New company** Fires when a new company is created. - Trigger **New conversation** Polls for conversations, most recently updated first. Fires for each new conversation. - Trigger **New or updated contact** Polls for contacts, most recently updated first. Fires for each new or updated contact. - Trigger **New ticket** Fires when a new ticket is created. - Action **Add note to contact** Adds a note to the specified contact as the specified admin. - Action **Add note to conversation** Adds an internal note to the specified conversation as an admin. - Action **Add tag to contact** Attaches a tag to the specified contact. - Action **Assign conversation** Assigns the conversation to an admin or team. - Action **Close conversation** Closes the specified conversation. - Action **Create message** Creates an admin-initiated email or in-app message to a contact. - Action **Delete company** Delete a company by ID. - Action **Delete contact** Deletes a contact by ID. - Action **Find admin by email** Fetches an admin's details. Lists all admins; match by email. - Action **Find contact by email** Searches contacts by email and returns matches. - Action **Find tickets** Search tickets by criteria. - Action **Get company** Retrieve a company by ID. - Action **Get contact** Fetches a contact's details by ID. - Action **Get conversation** Fetches a conversation's details by ID. - Action **Get ticket** Retrieve a ticket by ID. - Action **List companies** List all companies. - Action **List segments** List all segments. - Action **List tags** Lists all tags for the workspace. - Action **Open conversation** Opens (marks open) the specified conversation. - Action **Remove tag from contact** Detaches a tag from the specified contact. - Action **Send conversation reply** Sends a reply to the specified conversation as an admin. - Action **Snooze conversation** Snoozes the specified conversation until the given unix timestamp. - Action **Start conversation** Starts a new conversation with the specified contact. - Action **Track event** Submit a data event for a contact. - Action **Add Account** Creates a new account record in Fireberry (formerly Powerlink). - Action **Add Contact** Create a new Contact record. - Action **Add Ticket** Create a new support ticket record. - Action **Delete Account** Deletes an account in Fireberry (Powerlink) by its ID. - Action **Delete Contact** Delete a Contact record by id. - Action **Delete Meeting** Deletes a meeting record in Powerlink (Fireberry). - Action **Delete Opportunity** Delete an Opportunity record by id. - Action **Delete Task** Delete a Task record by id. - Action **Delete Ticket** Delete a support ticket by id. - Action **Get Account** Retrieve a single Account record by id. - Action **Get Contact** Retrieves a single Powerlink (Fireberry) contact by its ID, with all of its fields and values. - Action **Get Meeting** Retrieve a single meeting record by id. - Action **Get Opportunity** Retrieves a single opportunity by its ID, including all of its fields and values. - Action **Get Task** Retrieve a single Task record by id. - Action **Get Ticket** Retrieve a single support ticket by id. - Action **List Accounts** Returns the accounts in your Fireberry (Powerlink) account, with all of their fields and values including custom fields. - Action **List Contacts** Retrieve a list of Contact records. - Action **List Meetings** Lists meetings in your Fireberry account, with all of their fields and values. - Action **List Tasks** Lists tasks in your Fireberry (Powerlink) account, returning up to 50 tasks with all their fields. - Action **List Tickets** Lists tickets (cases) in your Fireberry account, returning the first page of up to 50 records with all their fields. - Action **Update Account** Update fields on an existing Account record by id. - Action **Update Contact** Update fields on an existing Contact record by id. - Action **Update Ticket** Update fields on an existing support ticket. ## Each app on its own - [ **Intercom** Intercom is a customer communications platform for support, engagement, and marketing.](https://apiant.ai/connections/intercom) - [ **Powerlink** Cloud-based CRM platform (formerly Powerlink) for managing customer data, sales, and business workflows.](https://apiant.ai/connections/powerlink) Reviews ## What our customers say ## More from Intercom - [ **Intercom to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/intercom-to-hubspot) - [ **Intercom to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/intercom-to-salesforce) - [ **Intercom to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/intercom-to-slack) - [ **Intercom to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/intercom-to-stripe) - [ **Intercom to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/intercom-to-quickbooks-online) - [ **Intercom to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/intercom-to-pipedrive) ## More into Powerlink - [ **OnceHub to Powerlink** Capture, qualify, and engage with inbound leads using ScheduleOnce, ChatOnce, FormOnce and SubmitOnce.](https://apiant.ai/connect/oncehub-to-powerlink) - [ **HubSpot to Powerlink** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-powerlink) - [ **Salesforce to Powerlink** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-powerlink) - [ **Slack to Powerlink** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-powerlink) - [ **Google Sheets to Powerlink** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-powerlink) - [ **Gmail to Powerlink** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-powerlink) Questions ## Intercom and Powerlink, answered ### ### What can start an automation from Intercom? Any of Intercom's 4 triggers in the catalog, including New company, New conversation, New or updated contact and New ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Powerlink when something happens in Intercom? Any of Powerlink's 23 actions, including Update Account, Update Contact, Update Ticket and Add Account. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Powerlink to Intercom? Powerlink has no triggers in the catalog today, so automations start in Intercom. If you need the other direction, ask: your agent reads Powerlink's API documentation and adds it. ### ### Do I have to build a connector for Intercom or Powerlink? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Intercom and Powerlink without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.