--- title: "Connect Intercom and Mattermost - APIANT.ai" description: "When \"New company\" fires in Intercom, your agent runs \"Post Message\" in Mattermost, or \"New Channel\" in Mattermost to \"Add note to contact\" in Intercom." canonical: "https://apiant.ai/connect/intercom-to-mattermost" --- # Connect Intercom and Mattermost When **New company** fires in [Intercom](https://apiant.ai/connections/intercom), your agent runs **Post Message** in [Mattermost](https://apiant.ai/connections/mattermost), or **New Channel** in Mattermost to **Add note to contact** in Intercom. Describe the whole flow and it is built, tested on every scenario and kept running. Intercom **4** triggers Intercom **30** actions Mattermost **2** triggers Mattermost **26** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Intercom and Mattermost to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Intercom and Mattermost can do together ### From Intercom to Mattermost - When **New company** in Intercom then **Post Message** in Mattermost - When **New conversation** in Intercom then **Add direct channel** in Mattermost ### From Mattermost to Intercom - When **New Channel** in Mattermost then **Add note to contact** in Intercom - When **New user** in Mattermost then **Add tag to contact** in Intercom Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Intercom and Mattermost ## Triggers and actions 6 triggers · 56 actions - Trigger **New company** Fires when a new company is created. - Trigger **New conversation** Polls for conversations, most recently updated first. Fires for each new conversation. - Trigger **New or updated contact** Polls for contacts, most recently updated first. Fires for each new or updated contact. - Trigger **New ticket** Fires when a new ticket is created. - Action **Add company** Create (or upsert) a company in Intercom. - Action **Add note to contact** Adds a note to the specified contact as the specified admin. - Action **Add note to conversation** Adds an internal note to the specified conversation as an admin. - Action **Add tag to contact** Attaches a tag to the specified contact. - Action **Add ticket** Create a support ticket. - Action **Assign conversation** Assigns the conversation to an admin or team. - Action **Close conversation** Closes the specified conversation. - Action **Create contact** Creates a new contact (role user or lead) in Intercom. - Action **Create message** Creates an admin-initiated email or in-app message to a contact. - Action **Delete company** Delete a company by ID. - Action **Delete contact** Deletes a contact by ID. - Action **Find admin by email** Fetches an admin's details. Lists all admins; match by email. - Action **Find contact by email** Searches contacts by email and returns matches. - Action **Find tickets** Search tickets by criteria. - Action **Get company** Retrieve a company by ID. - Action **Get contact** Fetches a contact's details by ID. - Action **Get conversation** Fetches a conversation's details by ID. - Action **Get ticket** Retrieve a ticket by ID. - Action **List companies** List all companies. - Action **List segments** List all segments. - Action **List tags** Lists all tags for the workspace. - Action **Open conversation** Opens (marks open) the specified conversation. - Action **Remove tag from contact** Detaches a tag from the specified contact. - Action **Send conversation reply** Sends a reply to the specified conversation as an admin. - Action **Snooze conversation** Snoozes the specified conversation until the given unix timestamp. - Action **Start conversation** Starts a new conversation with the specified contact. - Action **Track event** Submit a data event for a contact. - Action **Update company** Update an existing company. - Action **Update contact** Updates an existing contact specified by ID. - Action **Update ticket** Update an existing ticket. - Trigger **New Channel** Triggers when a new public channel is created in a Mattermost team. - Trigger **New user** Triggers when a new user joins the selected Mattermost team. - Action **Add direct channel** Creates (or returns the existing) direct message channel between two users. - Action **Add Reaction** Adds an emoji reaction to a Mattermost post. - Action **Add user** Creates a new user account on the Mattermost server and returns the created user. - Action **Add User to Channel** Adds a user to a Mattermost channel. - Action **Add user to team** Adds a user to a team, making them a team member. - Action **Create Channel** Creates a public or private channel in a Mattermost team. - Action **Delete channel** Deletes (archives) a Mattermost channel, or permanently deletes it when requested. - Action **Delete Post** Deletes a Mattermost post. - Action **Delete reaction** Removes a user's emoji reaction from a post. - Action **Find channels by name** Searches a team's public channels (and channels you belong to) whose name or display name matches a search term, and returns the matching channels. - Action **Find posts by terms** Searches the posts in a team for the given search terms and returns the matching posts. - Action **Find User by Email** Finds a Mattermost user by email address. - Action **Find user by username** Finds a Mattermost user by their username and returns the user's profile. - Action **Get channel** Returns a Mattermost channel's details (name, display name, team, type, purpose and header) by its channel ID. - Action **Get Post** Returns a single Mattermost post by its ID. - Action **Get team** Returns a Mattermost team by its ID. - Action **Get user** Returns a Mattermost user's profile by their user ID. - Action **List channels** Returns the public channels on a Mattermost team. - Action **List posts** Returns the most recent posts in a Mattermost channel, newest first, optionally limited to posts changed since a time or before/after a given post. - Action **List Teams** Returns the Mattermost teams you belong to. - Action **List users** Returns users on the Mattermost server, optionally limited to a team, channel or group, or filtered by role and active status. - Action **Pin post** Pins a post to the channel it was posted in. - Action **Post Message** Posts a new message to a Mattermost channel, optionally as a reply in a thread. - Action **Remove user from channel** Removes a user from a channel. - Action **Update channel** Updates a channel's name, display name, purpose, header or other settings. Only the fields you fill in are changed. - Action **Update Post** Changes the text of an existing Mattermost post. ## Each app on its own - [ **Intercom** Intercom is a customer communications platform for support, engagement, and marketing.](https://apiant.ai/connections/intercom) - [ **Mattermost** Mattermost offers modern team communication, behind your firewall.](https://apiant.ai/connections/mattermost) Reviews ## What our customers say ## More from Intercom - [ **Intercom to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/intercom-to-hubspot) - [ **Intercom to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/intercom-to-salesforce) - [ **Intercom to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/intercom-to-slack) - [ **Intercom to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/intercom-to-stripe) - [ **Intercom to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/intercom-to-quickbooks-online) - [ **Intercom to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/intercom-to-pipedrive) ## More into Mattermost - [ **HubSpot to Mattermost** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-mattermost) - [ **Google Sheets to Mattermost** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-mattermost) - [ **Gmail to Mattermost** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-mattermost) - [ **Google Calendar to Mattermost** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-mattermost) - [ **Google Drive to Mattermost** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-mattermost) - [ **Mailchimp to Mattermost** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-mattermost) Questions ## Intercom and Mattermost, answered ### ### What can start an automation from Intercom? Any of Intercom's 4 triggers in the catalog, including New company, New conversation, New or updated contact and New ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Mattermost when something happens in Intercom? Any of Mattermost's 26 actions, including Create Channel, Post Message, Update channel and Update Post. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Mattermost to Intercom? Yes. When something happens in Mattermost, your agent can act in Intercom too. This page covers both directions: Mattermost's triggers and Intercom's actions are listed here as well. ### ### Do I have to build a connector for Intercom or Mattermost? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Intercom and Mattermost without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.