--- title: "Connect Intercom to Burq - APIANT.ai" description: "When \"New company\" fires in Intercom, your agent runs \"Update order\" in Burq." canonical: "https://apiant.ai/connect/intercom-to-burq" --- # Connect Intercom to Burq When **New company** fires in [Intercom](https://apiant.ai/connections/intercom), your agent runs **Update order** in [Burq](https://apiant.ai/connections/burq). Describe the whole flow and it is built, tested on every scenario and kept running. Intercom **4** triggers Intercom **30** actions Burq **12** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Intercom and Burq to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Intercom can start in Burq - When **New company** in Intercom then **Update order** in Burq - When **New conversation** in Intercom then **Get Order** in Burq Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Intercom and Burq ## Triggers and actions 4 triggers · 42 actions - Trigger **New company** Fires when a new company is created. - Trigger **New conversation** Polls for conversations, most recently updated first. Fires for each new conversation. - Trigger **New or updated contact** Polls for contacts, most recently updated first. Fires for each new or updated contact. - Trigger **New ticket** Fires when a new ticket is created. - Action **Add company** Create (or upsert) a company in Intercom. - Action **Add note to contact** Adds a note to the specified contact as the specified admin. - Action **Add note to conversation** Adds an internal note to the specified conversation as an admin. - Action **Add tag to contact** Attaches a tag to the specified contact. - Action **Add ticket** Create a support ticket. - Action **Assign conversation** Assigns the conversation to an admin or team. - Action **Close conversation** Closes the specified conversation. - Action **Create contact** Creates a new contact (role user or lead) in Intercom. - Action **Create message** Creates an admin-initiated email or in-app message to a contact. - Action **Delete company** Delete a company by ID. - Action **Delete contact** Deletes a contact by ID. - Action **Find admin by email** Fetches an admin's details. Lists all admins; match by email. - Action **Find contact by email** Searches contacts by email and returns matches. - Action **Find tickets** Search tickets by criteria. - Action **Get company** Retrieve a company by ID. - Action **Get contact** Fetches a contact's details by ID. - Action **Get conversation** Fetches a conversation's details by ID. - Action **Get ticket** Retrieve a ticket by ID. - Action **List companies** List all companies. - Action **List segments** List all segments. - Action **List tags** Lists all tags for the workspace. - Action **Open conversation** Opens (marks open) the specified conversation. - Action **Remove tag from contact** Detaches a tag from the specified contact. - Action **Send conversation reply** Sends a reply to the specified conversation as an admin. - Action **Snooze conversation** Snoozes the specified conversation until the given unix timestamp. - Action **Start conversation** Starts a new conversation with the specified contact. - Action **Track event** Submit a data event for a contact. - Action **Update company** Update an existing company. - Action **Update contact** Updates an existing contact specified by ID. - Action **Update ticket** Update an existing ticket. - Action **Add route** Creates a multi-stop delivery route in Burq from one or more existing orders, and returns the new route with its stops and orders. - Action **Add route quotes** Starts generating delivery quotes for a route. Returns a job id; the quotes themselves become available on the route once generation finishes. - Action **Cancel Delivery** Cancels the latest delivery on a Burq order. Burq refuses the cancellation if the order was never initiated or the driver is already en route. - Action **Create Delivery** Creates a Burq delivery order with pickup and dropoff details, the items being delivered, and optional provider requirements. - Action **Create Quote** Returns delivery fee quotes from Burq's delivery providers for moving an item from a pickup address to a dropoff address, with each provider's fee, estimated times and quote expiry. - Action **Delete order** Deletes a Burq order that has not yet been initiated. - Action **Dispatch route** Dispatches a multi-stop delivery route using the route quote you selected. Returns the id of the background job that carries out the dispatch. - Action **Get Order** Returns one Burq order with its pickup, dropoff, items, route and latest delivery. - Action **Get route** Returns a Burq route's details, including all of the orders on it. - Action **List Route Quotes** Returns the latest delivery quotes generated for a Burq route, each with its provider, cost and pickup time. - Action **Lookup Delivery** Returns the current details of a single Burq delivery, including its status, provider, fees, tracking link, courier and dropoff information. - Action **Update order** Updates an existing Burq order that has not been initiated yet — its items, pickup and dropoff details, provider settings, package dimensions, tip and route references — and returns the updated order. ## Each app on its own - [ **Intercom** Intercom is a customer communications platform for support, engagement, and marketing.](https://apiant.ai/connections/intercom) - [ **Burq** Burq provides a delivery API and dashboard to help businesses offer on-demand and same-day delivery to their...](https://apiant.ai/connections/burq) Reviews ## What our customers say ## More from Intercom - [ **Intercom to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/intercom-to-hubspot) - [ **Intercom to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/intercom-to-salesforce) - [ **Intercom to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/intercom-to-slack) - [ **Intercom to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/intercom-to-stripe) - [ **Intercom to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/intercom-to-quickbooks-online) - [ **Intercom to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/intercom-to-pipedrive) ## More into Burq - [ **HubSpot to Burq** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-burq) - [ **Salesforce to Burq** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-burq) - [ **Slack to Burq** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-burq) - [ **Google Sheets to Burq** Google Sheets](https://apiant.ai/connect/google-sheets-to-burq) - [ **Gmail to Burq** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-burq) - [ **Google Calendar to Burq** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-burq) Questions ## Intercom and Burq, answered ### ### What can start an automation from Intercom? Any of Intercom's 4 triggers in the catalog, including New company, New conversation, New or updated contact and New ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Burq when something happens in Intercom? Any of Burq's 12 actions, including Create Delivery, Create Quote, Update order and Add route. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Burq to Intercom? Burq has no triggers in the catalog today, so automations start in Intercom. If you need the other direction, ask: your agent reads Burq's API documentation and adds it. ### ### Do I have to build a connector for Intercom or Burq? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Intercom and Burq without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.