--- title: "Connect Intercom to Anthropic - APIANT.ai" description: "When \"New company\" fires in Intercom, your agent runs \"Anthropic agent message\" in Anthropic." canonical: "https://apiant.ai/connect/intercom-to-anthropic" --- # Connect Intercom to Anthropic When **New company** fires in [Intercom](https://apiant.ai/connections/intercom), your agent runs **Anthropic agent message** in [Anthropic](https://apiant.ai/connections/anthropic). Describe the whole flow and it is built, tested on every scenario and kept running. Intercom **4** triggers Intercom **24** actions Anthropic **9** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Intercom and Anthropic to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Intercom holds your conversations, tickets and contact records; Anthropic runs Claude models that can read that text and write something back. Joining them lets a new Intercom conversation or ticket go to Claude for a summary, a category or a draft reply, and lets the result land back on the Intercom record as a note, an assignment or a message. Example flows ## What Intercom can start in Anthropic - When **New company** in Intercom then **Anthropic agent message** in Anthropic - When **New conversation** in Intercom then **Count tokens in a message** in Anthropic Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Intercom and Anthropic ## Triggers and actions 4 triggers · 33 actions - Trigger **New company** Fires when a new company is created. - Trigger **New conversation** Polls for conversations, most recently updated first. Fires for each new conversation. - Trigger **New or updated contact** Polls for contacts, most recently updated first. Fires for each new or updated contact. - Trigger **New ticket** Fires when a new ticket is created. - Action **Add note to contact** Adds a note to the specified contact as the specified admin. - Action **Add note to conversation** Adds an internal note to the specified conversation as an admin. - Action **Add tag to contact** Attaches a tag to the specified contact. - Action **Assign conversation** Assigns the conversation to an admin or team. - Action **Close conversation** Closes the specified conversation. - Action **Create message** Creates an admin-initiated email or in-app message to a contact. - Action **Delete company** Delete a company by ID. - Action **Delete contact** Deletes a contact by ID. - Action **Find admin by email** Fetches an admin's details. Lists all admins; match by email. - Action **Find contact by email** Searches contacts by email and returns matches. - Action **Find tickets** Search tickets by criteria. - Action **Get company** Retrieve a company by ID. - Action **Get contact** Fetches a contact's details by ID. - Action **Get conversation** Fetches a conversation's details by ID. - Action **Get ticket** Retrieve a ticket by ID. - Action **List companies** List all companies. - Action **List segments** List all segments. - Action **List tags** Lists all tags for the workspace. - Action **Open conversation** Opens (marks open) the specified conversation. - Action **Remove tag from contact** Detaches a tag from the specified contact. - Action **Send conversation reply** Sends a reply to the specified conversation as an admin. - Action **Snooze conversation** Snoozes the specified conversation until the given unix timestamp. - Action **Start conversation** Starts a new conversation with the specified contact. - Action **Track event** Submit a data event for a contact. - Action **Anthropic agent message** Runs one AI agent turn on Anthropic and returns the model's reply. The turn is billed to the Anthropic account connected on this step, and the agent can call the account's AI tool automations. - Action **Cancel message batch** Cancel a Message Batch that is still processing. - Action **Count tokens in a message** Count the number of input tokens a Messages API request would use, without creating the message. - Action **Create message batch** Submit a batch of Messages API requests for asynchronous processing. - Action **Get message batch** Retrieve the status and request counts of a Message Batch by id. - Action **Get model** Retrieve details for a specific Claude model by id. - Action **List message batches** List Message Batches in the workspace, most recently created first. - Action **List models** List the available Claude models, most recently released first. - Action **Send model a message** Send a message to a Claude model and return its response. Supports the full Messages API: model, system prompt, multi-turn messages, max_tokens, tools, and adaptive thinking. ## Each app on its own - [ **Intercom** Intercom is a customer communications platform for support, engagement, and marketing.](https://apiant.ai/connections/intercom) - [ **Anthropic** Anthropic builds Claude, a family of large language models.](https://apiant.ai/connections/anthropic) Reviews ## What our customers say ## More from Intercom - [ **Intercom to HubSpot** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/intercom-to-hubspot) - [ **Intercom to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/intercom-to-salesforce) - [ **Intercom to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/intercom-to-slack) - [ **Intercom to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/intercom-to-stripe) - [ **Intercom to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/intercom-to-quickbooks-online) - [ **Intercom to Pipedrive** Pipedrive is a sales CRM and pipeline management tool.](https://apiant.ai/connect/intercom-to-pipedrive) ## More into Anthropic - [ **HubSpot to Anthropic** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-anthropic) - [ **Salesforce to Anthropic** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-anthropic) - [ **Mailchimp to Anthropic** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/mailchimp-to-anthropic) - [ **Stripe to Anthropic** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/stripe-to-anthropic) - [ **Shopify to Anthropic** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/shopify-to-anthropic) - [ **QuickBooks Online to Anthropic** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/quickbooks-online-to-anthropic) Questions ## Intercom and Anthropic, answered ### ### Can Claude reply to a customer in Intercom directly? Yes, an Intercom conversation reply or message can be sent with wording that Claude returned from Anthropic. Many teams prefer to place it as an internal note on the conversation first so an admin reads it before anything reaches the customer. ### ### What starts a run, since Anthropic has no triggers? Every run starts in Intercom, for example a new conversation, a new ticket, a new or updated contact, a new company or a note added to a conversation. Anthropic is used on the action side, to send a model a message, run an agent turn, count tokens or submit a message batch. ### ### What can start an automation from Intercom? Any of Intercom's 4 triggers in the catalog, including New company, New conversation, New or updated contact and New ticket. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Anthropic when something happens in Intercom? Any of Anthropic's 9 actions, including Anthropic agent message, Count tokens in a message, Create message batch and Send model a message. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Anthropic to Intercom? Anthropic has no triggers in the catalog today, so automations start in Intercom. If you need the other direction, ask: your agent reads Anthropic's API documentation and adds it. ### ### Do I have to build a connector for Intercom or Anthropic? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Intercom and Anthropic without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.