--- title: "Connect incident.io and Vryno - APIANT.ai" description: "When \"New Incident\" fires in incident.io, your agent runs \"Create or Update Deal\" in Vryno." canonical: "https://apiant.ai/connect/incident-io-to-vryno" --- # Connect incident.io and Vryno When **New Incident** fires in [incident.io](https://apiant.ai/connections/incident-io), your agent runs **Create or Update Deal** in [Vryno](https://apiant.ai/connections/vryno), or **Create or Update Call Log** in Vryno to **Find Users On-Call** in incident.io. Describe the whole flow and it is built, tested on every scenario and kept running. incident.io **1** trigger incident.io **10** actions Vryno **10** triggers Vryno **28** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want incident.io and Vryno to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What incident.io and Vryno can do together ### From incident.io to Vryno - When **New Incident** in incident.io then **Create or Update Deal** in Vryno - When **New Incident** in incident.io then **Create or Update Invoice** in Vryno ### From Vryno to incident.io - When **Create or Update Call Log** in Vryno then **Find Users On-Call** in incident.io - When **Create or Update Case** in Vryno then **Add follow-up** in incident.io Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with incident.io and Vryno ## Triggers and actions 11 triggers · 38 actions - Trigger **New Incident** Triggers when a new incident is declared in incident.io, optionally limited to a status, severity, incident type or mode. - Action **Add follow-up** Creates a follow-up on an incident, with an optional description, assignee, team, category, priority and labels. - Action **Add incident update** Shares an update on an incident: a message, a move to a new status, a new severity, or any combination. - Action **Create Incident** Creates a new incident in incident.io, optionally setting its severity, type, status, roles, timestamps and custom fields. - Action **Find Users On-Call** Finds the users on-call for a schedule over a window of time (or right now), returning each effective shift with its user after overrides are applied. - Action **Get incident** Returns a single incident, including its status, severity, role assignments, timestamps and custom field values. - Action **Get Schedule** Returns a single on-call schedule, including its rotations, time zone and current shifts. - Action **List actions** Returns the actions recorded on incidents in your incident.io organisation, optionally filtered by incident, incident mode, or created/updated date. - Action **List schedules** Returns every on-call schedule configured in your incident.io account, including its rotations and who is currently on shift. - Action **List severities** Returns every incident severity configured for your incident.io organisation. - Action **List users** Returns the users in your incident.io account, optionally filtered by email address or Slack user ID. - Trigger **Create or Update Call Log** Triggers when a call log is created or updated in Vryno. - Trigger **Create or Update Case** Triggers when a case is created or updated in Vryno. - Trigger **Create or Update Contact** Triggers when a contact is created or updated in Vryno CRM. - Trigger **Create or Update Invoice** Triggers when an invoice is created or updated in Vryno. - Trigger **Create or Update Lead** Triggers when a lead is created or updated in Vryno. - Trigger **Create or Update Meeting** Triggers when a meeting is created or updated in Vryno. - Trigger **Create or Update Project** Triggers when a project is created or updated in Vryno. - Trigger **Create or Update Quote** Triggers when a quote is created or updated in Vryno CRM. - Trigger **Create or Update Sales Order** Triggers when a sales order is created or updated in Vryno. - Trigger **Create or Update Task** Triggers when a task is created or updated in Vryno. - Action **Create or Update Case** Creates a new case in Vryno CRM, or updates an existing case when a case id is supplied. Returns the saved case. - Action **Create or Update Deal** Creates a new deal in Vryno CRM, or updates an existing deal when a Deal ID is supplied. Returns the saved deal. - Action **Create or Update Invoice** Creates a new invoice in Vryno, or updates an existing one when an invoice ID is supplied. - Action **Create or Update Lead** Creates a new lead in Vryno CRM, or updates an existing lead when a Lead ID is supplied. Returns the saved lead. - Action **Create or Update Organization** Creates a new organization in Vryno CRM, or updates an existing one when an organization ID is supplied. Returns the saved organization. - Action **Create or Update Product** Creates a new product in Vryno CRM, or updates an existing product when a product id is supplied. - Action **Create or Update Project** Creates a new project in Vryno, or updates an existing project when a project id is supplied. Returns the saved project. - Action **Create or Update Quote** Creates a new quote in Vryno, or updates an existing quote when a quote ID is supplied. - Action **Create or Update Sales Order** Creates a new sales order in Vryno, or updates an existing one when a sales order ID is supplied. - Action **Create or Update Task** Creates a new task in Vryno CRM, or updates an existing task when a task ID is supplied. - Action **Create or Update Vendor** Creates a new vendor in Vryno CRM, or updates an existing vendor when a vendor ID is supplied, and returns the saved vendor. - Action **Delete contact** Deletes a contact in Vryno CRM by its ID and returns Vryno's confirmation message. - Action **Delete lead** Deletes a lead from Vryno CRM by its ID and returns Vryno's confirmation. - Action **Find contacts** Returns the contacts in Vryno CRM that match the filters you specify, or those in a chosen custom view. - Action **Find deals** Returns the deals that match the conditions you specify, such as a deal name or email. - Action **Find leads** Returns the leads in Vryno CRM that match the conditions you specify, such as a name or email address. - Action **Get Case** Returns one case from Vryno CRM by its id, including any custom fields you ask for. - Action **Get contact** Returns one contact from Vryno CRM by its id. An error occurs if the contact is not found. - Action **Get deal** Returns one Vryno deal by its id, including any fields your account has added to deals. An error occurs if the deal is not found. - Action **Get Invoice** Returns one invoice from Vryno CRM by its id, including any custom fields you name. An error occurs if the invoice is not found. - Action **Get lead** Returns a single lead from Vryno CRM by its id, including any custom fields you name. An error occurs if the lead is not found. - Action **Get Organization** Returns one organization from Vryno CRM by its id, including any custom fields you ask for. An error occurs if the organization is not found. - Action **Get Product** Returns a single product from Vryno by its id, including any custom fields you ask for. An error occurs if the product is not found. - Action **Get Project** Returns a project from Vryno by its id, including any custom fields you name. An error occurs if the project is not found. - Action **Get Quote** Returns a single quote from Vryno CRM by its id, including its billing and shipping details, related records and totals. - Action **Get Sales Order** Returns a single sales order from Vryno by its id, including any custom fields you name. - Action **Get Task** Returns a task from Vryno CRM by its id, including its status, assignee, due date and priority. Fails if the task is not found. - Action **Get Vendor** Returns one vendor from Vryno CRM by its id, including any custom fields you ask for. ## Each app on its own - [ **incident.io** incident.io is an incident management platform, designed for your entire organisation.](https://apiant.ai/connections/incident-io) - [ **Vryno** Vryno is a simplified CRM with customization and workflows](https://apiant.ai/connections/vryno) Reviews ## What our customers say ## More from incident.io - [ **incident.io to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/incident-io-to-salesforce) - [ **incident.io to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/incident-io-to-slack) - [ **incident.io to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/incident-io-to-mailchimp) - [ **incident.io to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/incident-io-to-stripe) - [ **incident.io to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/incident-io-to-shopify) - [ **incident.io to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/incident-io-to-quickbooks-online) ## More into Vryno - [ **HubSpot to Vryno** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-vryno) - [ **Salesforce to Vryno** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-vryno) - [ **Slack to Vryno** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-vryno) - [ **Google Sheets to Vryno** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-vryno) - [ **Gmail to Vryno** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-vryno) - [ **Google Calendar to Vryno** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-vryno) Questions ## incident.io and Vryno, answered ### ### What can start an automation from incident.io? Any of incident.io's 1 trigger in the catalog, including New Incident. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Vryno when something happens in incident.io? Any of Vryno's 28 actions, including Create or Update Case, Create or Update Deal, Create or Update Invoice and Create or Update Lead. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Vryno to incident.io? Yes. When something happens in Vryno, your agent can act in incident.io too. This page covers both directions: Vryno's triggers and incident.io's actions are listed here as well. ### ### Do I have to build a connector for incident.io or Vryno? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use incident.io and Vryno without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.