--- title: "Connect incident.io and thanks.io - APIANT.ai" description: "When \"New Incident\" fires in incident.io, your agent runs \"Lookup Address by Email\" in thanks.io." canonical: "https://apiant.ai/connect/incident-io-to-thanks-io" --- # Connect incident.io and thanks.io When **New Incident** fires in [incident.io](https://apiant.ai/connections/incident-io), your agent runs **Lookup Address by Email** in [thanks.io](https://apiant.ai/connections/thanks-io), or **New Order** in thanks.io to **Find Users On-Call** in incident.io. Describe the whole flow and it is built, tested on every scenario and kept running. incident.io **1** trigger incident.io **11** actions thanks.io **3** triggers thanks.io **3** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want incident.io and thanks.io to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What incident.io and thanks.io can do together ### From incident.io to thanks.io - When **New Incident** in incident.io then **Lookup Address by Email** in thanks.io - When **New Incident** in incident.io then **Add Recipient** in thanks.io ### From thanks.io to incident.io - When **New Order** in thanks.io then **Find Users On-Call** in incident.io - When **Item Delivered** in thanks.io then **Add follow-up** in incident.io Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with incident.io and thanks.io ## Triggers and actions 4 triggers · 14 actions - Trigger **New Incident** Triggers when a new incident is declared in incident.io, optionally limited to a status, severity, incident type or mode. - Action **Add follow-up** Creates a follow-up on an incident, with an optional description, assignee, team, category, priority and labels. - Action **Add incident update** Shares an update on an incident: a message, a move to a new status, a new severity, or any combination. - Action **Create Incident** Creates a new incident in incident.io, optionally setting its severity, type, status, roles, timestamps and custom fields. - Action **Find Users On-Call** Finds the users on-call for a schedule over a window of time (or right now), returning each effective shift with its user after overrides are applied. - Action **Get incident** Returns a single incident, including its status, severity, role assignments, timestamps and custom field values. - Action **Get Schedule** Returns a single on-call schedule, including its rotations, time zone and current shifts. - Action **List actions** Returns the actions recorded on incidents in your incident.io organisation, optionally filtered by incident, incident mode, or created/updated date. - Action **List schedules** Returns every on-call schedule configured in your incident.io account, including its rotations and who is currently on shift. - Action **List severities** Returns every incident severity configured for your incident.io organisation. - Action **List users** Returns the users in your incident.io account, optionally filtered by email address or Slack user ID. - Action **Update incident** Edits an existing incident's name, summary, severity, status, call link, Slack channel name, custom fields, role assignments or timestamps. Only the values you provide are changed. - Trigger **Item Delivered** Triggers when a postcard, letter, notecard, or giftcard is delivered to a recipient. - Trigger **New Order** Fires once for each new order placed in your thanks.io account. - Trigger **QR Code Scan** Triggers when a QR Code on a postcard, letter, or notecard is scanned. This will also trigger when a giftcard is redeemed. - Action **Add Recipient** Adds a recipient to your account and to an optional list. Only US or Canadian addresses are accepted. If no/invalid address is specified and a valid email address is, we'll attempt to look up a valid street address using the email address for a fee. - Action **Delete Recipient** Deletes a Recipient from Mailing List. - Action **Lookup Address by Email** Returns the mailing address on file for a recipient in a thanks.io mailing list, looked up by their email address. Returns an empty list of matches when no recipient in that list has the email. ## Each app on its own - [ **incident.io** incident.io is an incident management platform, designed for your entire organisation.](https://apiant.ai/connections/incident-io) - [ **thanks.io** Thanks.io is a way to automatically send ‘handwritten’ postcards, letters, notecards, and giftcards at scale...](https://apiant.ai/connections/thanks-io) Reviews ## What our customers say ## More from incident.io - [ **incident.io to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/incident-io-to-salesforce) - [ **incident.io to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/incident-io-to-slack) - [ **incident.io to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/incident-io-to-mailchimp) - [ **incident.io to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/incident-io-to-stripe) - [ **incident.io to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/incident-io-to-shopify) - [ **incident.io to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/incident-io-to-quickbooks-online) ## More into thanks.io - [ **Goaffpro to thanks.io** Affiliate marketing platform for ecommerce stores, managing affiliate recruiting, commissions, and referral...](https://apiant.ai/connect/goaffpro-to-thanks-io) - [ **Uploadcare to thanks.io** File system as a service to handle your web and mobile app uploads.](https://apiant.ai/connect/uploadcare-to-thanks-io) - [ **HubSpot to thanks.io** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-thanks-io) - [ **Salesforce to thanks.io** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-thanks-io) - [ **Slack to thanks.io** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-thanks-io) - [ **Google Sheets to thanks.io** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-thanks-io) Questions ## incident.io and thanks.io, answered ### ### What can start an automation from incident.io? Any of incident.io's 1 trigger in the catalog, including New Incident. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in thanks.io when something happens in incident.io? Any of thanks.io's 3 actions, including Add Recipient, Lookup Address by Email and Delete Recipient. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from thanks.io to incident.io? Yes. When something happens in thanks.io, your agent can act in incident.io too. This page covers both directions: thanks.io's triggers and incident.io's actions are listed here as well. ### ### Do I have to build a connector for incident.io or thanks.io? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use incident.io and thanks.io without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.