--- title: "Connect incident.io to Superchat - APIANT.ai" description: "When \"New Incident\" fires in incident.io, your agent runs \"Add contact list\" in Superchat." canonical: "https://apiant.ai/connect/incident-io-to-superchat" --- # Connect incident.io to Superchat When **New Incident** fires in [incident.io](https://apiant.ai/connections/incident-io), your agent runs **Add contact list** in [Superchat](https://apiant.ai/connections/superchat). Describe the whole flow and it is built, tested on every scenario and kept running. incident.io **1** trigger incident.io **10** actions Superchat **32** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want incident.io and Superchat to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What incident.io can start in Superchat - When **New Incident** in incident.io then **Add contact list** in Superchat - When **New Incident** in incident.io then **Add Contact to Contact List** in Superchat Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with incident.io and Superchat ## Triggers and actions 1 trigger · 42 actions - Trigger **New Incident** Triggers when a new incident is declared in incident.io, optionally limited to a status, severity, incident type or mode. - Action **Add follow-up** Creates a follow-up on an incident, with an optional description, assignee, team, category, priority and labels. - Action **Add incident update** Shares an update on an incident: a message, a move to a new status, a new severity, or any combination. - Action **Create Incident** Creates a new incident in incident.io, optionally setting its severity, type, status, roles, timestamps and custom fields. - Action **Find Users On-Call** Finds the users on-call for a schedule over a window of time (or right now), returning each effective shift with its user after overrides are applied. - Action **Get incident** Returns a single incident, including its status, severity, role assignments, timestamps and custom field values. - Action **Get Schedule** Returns a single on-call schedule, including its rotations, time zone and current shifts. - Action **List actions** Returns the actions recorded on incidents in your incident.io organisation, optionally filtered by incident, incident mode, or created/updated date. - Action **List schedules** Returns every on-call schedule configured in your incident.io account, including its rotations and who is currently on shift. - Action **List severities** Returns every incident severity configured for your incident.io organisation. - Action **List users** Returns the users in your incident.io account, optionally filtered by email address or Slack user ID. - Action **Add contact list** Creates a new contact list in your Superchat workspace. - Action **Add Contact to Contact List** Adds a Superchat contact to one of your contact lists and returns the contact list it was added to. - Action **Add conversation export** Starts an export job for a Superchat conversation covering the chosen time range, and returns the export with its status and download link once ready. - Action **Add label** Creates a new conversation label in your Superchat workspace. - Action **Create Contact** Creates a new contact in your Superchat workspace with a name, gender, email addresses or phone numbers, and custom attribute values. - Action **Create Note** Creates an internal note on a Superchat conversation, optionally with attached files. - Action **Delete contact** Deletes a contact from your Superchat workspace. - Action **Find a Contact** Finds contacts whose email address, phone number, Instagram or WhatsApp username, or a custom attribute exactly matches the value you give, and returns the first match plus the full list. - Action **Find a File** Finds a file in your Superchat workspace by its ID and returns its name, type and a temporary download link. - Action **Get contact** Returns a single Superchat contact by its ID, including its handles (email, phone, social usernames) and custom attribute values. - Action **Get conversation** Returns a single conversation, including its status, channel, inbox, labels, assigned users and contacts. - Action **Get file** Returns a single file in your Superchat workspace, including its name, type and a temporary download link. - Action **Get message** Returns a single message by its ID, including its content, sender, recipients, direction and delivery status. - Action **List channels** Returns the message channels (WhatsApp, SMS, email, Instagram, Messenger, Telegram, live chat) in your Superchat workspace, optionally only those in one inbox. - Action **List contact lists** Returns all contact lists in your Superchat workspace. - Action **List contacts** Returns all contacts in your Superchat workspace, newest first, with their handles and custom attribute values. - Action **List conversation messages** Returns the messages in a Superchat conversation, optionally filtered by direction and creation date. - Action **List conversations** Returns the conversations in the Superchat workspace, each with its status, channel, inbox, labels, assigned users and contacts. - Action **List custom attributes** Returns all custom contact attributes defined in the Superchat workspace, with their names, types and select options. - Action **List inboxes** Returns all inboxes in the Superchat workspace, including each inbox's name, timezone and users. - Action **List labels** Returns all conversation labels in your Superchat workspace. - Action **List notes** Returns all notes in a Superchat conversation, including each note's author, content and attached files. - Action **Remove contact from contact list** Removes a contact from one of your Superchat contact lists. - Action **Send Email** Sends an email from one of your Superchat email channels to a new or existing contact, with a subject, a plain-text and/or HTML body and optional file attachments. - Action **Send Message** Sends a text, media, template, quick-reply or list message to a contact on a Superchat channel such as WhatsApp, SMS, Instagram, Facebook Messenger or Telegram. A new contact is created if the recipient is not yet known. - Action **Send WhatsApp Template** Sends an approved WhatsApp template message from a Superchat WhatsApp channel to a new or existing contact, filling in the template's variables. - Action **Update Contact** Updates an existing Superchat contact's name, gender, email addresses and phone numbers, and custom attribute values. Fields left blank keep their current values. - Action **Update Conversation Assignees** Replaces the users assigned to a Superchat conversation and returns the updated conversation. - Action **Update Conversation Inbox** Moves a Superchat conversation into a different inbox and returns the updated conversation. - Action **Update Conversation Labels** Replaces the labels on a Superchat conversation with the labels you choose, and returns the updated conversation. - Action **Update Conversation Status** Changes the status of a Superchat conversation to open, done, spam, archived or snoozed, optionally setting when a snooze ends. Returns the updated conversation. - Action **Upload File** Uploads a file (document, image, audio or video) to your Superchat workspace so it can be attached to messages. Returns the new file's id, name, type and a temporary download link. ## Each app on its own - [ **incident.io** incident.io is an incident management platform, designed for your entire organisation.](https://apiant.ai/connections/incident-io) - [ **Superchat** Superchat is a messaging platform that combines relevant communication channels, streamlines customer...](https://apiant.ai/connections/superchat) Reviews ## What our customers say ## More from incident.io - [ **incident.io to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/incident-io-to-salesforce) - [ **incident.io to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/incident-io-to-slack) - [ **incident.io to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/incident-io-to-mailchimp) - [ **incident.io to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/incident-io-to-stripe) - [ **incident.io to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/incident-io-to-shopify) - [ **incident.io to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/incident-io-to-quickbooks-online) ## More into Superchat - [ **HubSpot to Superchat** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-superchat) - [ **Salesforce to Superchat** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-superchat) - [ **Slack to Superchat** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-superchat) - [ **Google Sheets to Superchat** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-superchat) - [ **Gmail to Superchat** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-superchat) - [ **Google Calendar to Superchat** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-superchat) Questions ## incident.io and Superchat, answered ### ### What can start an automation from incident.io? Any of incident.io's 1 trigger in the catalog, including New Incident. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Superchat when something happens in incident.io? Any of Superchat's 32 actions, including Create Contact, Create Note, Send Email and Send Message. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Superchat to incident.io? Superchat has no triggers in the catalog today, so automations start in incident.io. If you need the other direction, ask: your agent reads Superchat's API documentation and adds it. ### ### Do I have to build a connector for incident.io or Superchat? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use incident.io and Superchat without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.