--- title: "Connect incident.io and SmartEmailing - APIANT.ai" description: "When \"New Incident\" fires in incident.io, your agent runs \"Add Contact list\" in SmartEmailing." canonical: "https://apiant.ai/connect/incident-io-to-smartemailing" --- # Connect incident.io and SmartEmailing When **New Incident** fires in [incident.io](https://apiant.ai/connections/incident-io), your agent runs **Add Contact list** in [SmartEmailing](https://apiant.ai/connections/smartemailing), or **New Contact** in SmartEmailing to **Find Users On-Call** in incident.io. Describe the whole flow and it is built, tested on every scenario and kept running. incident.io **1** trigger incident.io **10** actions SmartEmailing **2** triggers SmartEmailing **15** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want incident.io and SmartEmailing to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What incident.io and SmartEmailing can do together ### From incident.io to SmartEmailing - When **New Incident** in incident.io then **Add Contact list** in SmartEmailing - When **New Incident** in incident.io then **Send custom email** in SmartEmailing ### From SmartEmailing to incident.io - When **New Contact** in SmartEmailing then **Find Users On-Call** in incident.io - When **Updated Contact** in SmartEmailing then **Add follow-up** in incident.io Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with incident.io and SmartEmailing ## Triggers and actions 3 triggers · 25 actions - Trigger **New Incident** Triggers when a new incident is declared in incident.io, optionally limited to a status, severity, incident type or mode. - Action **Add follow-up** Creates a follow-up on an incident, with an optional description, assignee, team, category, priority and labels. - Action **Add incident update** Shares an update on an incident: a message, a move to a new status, a new severity, or any combination. - Action **Create Incident** Creates a new incident in incident.io, optionally setting its severity, type, status, roles, timestamps and custom fields. - Action **Find Users On-Call** Finds the users on-call for a schedule over a window of time (or right now), returning each effective shift with its user after overrides are applied. - Action **Get incident** Returns a single incident, including its status, severity, role assignments, timestamps and custom field values. - Action **Get Schedule** Returns a single on-call schedule, including its rotations, time zone and current shifts. - Action **List actions** Returns the actions recorded on incidents in your incident.io organisation, optionally filtered by incident, incident mode, or created/updated date. - Action **List schedules** Returns every on-call schedule configured in your incident.io account, including its rotations and who is currently on shift. - Action **List severities** Returns every incident severity configured for your incident.io organisation. - Action **List users** Returns the users in your incident.io account, optionally filtered by email address or Slack user ID. - Trigger **New Contact** Triggers when a new contact is added to your SmartEmailing account. - Trigger **Updated Contact** Triggers when an existing contact is updated in SmartEmailing. - Action **Add Contact list** Creates a new contact list in SmartEmailing. - Action **Add Custom field** Creates a new contact custom field in SmartEmailing with the given name and type. - Action **Delete Contact** Permanently deletes a contact and anonymizes its data (GDPR forget). This cannot be undone. - Action **Get Contact** Returns a single contact by email address or ID, including contact list memberships and custom field values. - Action **Get Contact list** Returns a single contact list by its ID with all its properties, such as name, sender details and engagement rates. - Action **List Contact lists** Returns all contact lists in your SmartEmailing account. - Action **List Contacts** Returns contacts in your SmartEmailing account, optionally filtered by email, name, company and other contact details, including their list memberships and custom field values. - Action **List Contacts in list** Returns the contacts that belong to a contact list, with their details and list memberships. - Action **List Custom fields** Returns the custom field definitions set up in your SmartEmailing account, optionally with their options. - Action **List Newsletters** Returns your finished newsletters with their sender details, send times and open, click and unsubscribe counts. - Action **Send custom email** Sends a SmartEmailing email or email template to one recipient, with optional subject, preheader and dynamic content overrides. - Action **Send transactional email** Sends a transactional email (no unsubscribe link) to one recipient, either from a saved email/template or from a subject and body you supply. - Action **Unsubscribe Contact** Unsubscribes a contact from a chosen contact list. - Action **Update Contact email address** Changes a contact's email address in SmartEmailing, moving all of the contact's data to the new address. - Action **Update Contact list** Updates an existing contact list's name, public name, sender name, sender email or reply-to address. Only the values you provide are changed. ## Each app on its own - [ **incident.io** incident.io is an incident management platform, designed for your entire organisation.](https://apiant.ai/connections/incident-io) - [ **SmartEmailing** SmartEmailing is an e-marketing automation tool in the Czech Republic and the Slovak.](https://apiant.ai/connections/smartemailing) Reviews ## What our customers say ## More from incident.io - [ **incident.io to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/incident-io-to-salesforce) - [ **incident.io to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/incident-io-to-slack) - [ **incident.io to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/incident-io-to-mailchimp) - [ **incident.io to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/incident-io-to-stripe) - [ **incident.io to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/incident-io-to-shopify) - [ **incident.io to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/incident-io-to-quickbooks-online) ## More into SmartEmailing - [ **HubSpot to SmartEmailing** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-smartemailing) - [ **Salesforce to SmartEmailing** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-smartemailing) - [ **Slack to SmartEmailing** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-smartemailing) - [ **Google Sheets to SmartEmailing** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-smartemailing) - [ **Gmail to SmartEmailing** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-smartemailing) - [ **Google Calendar to SmartEmailing** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-smartemailing) Questions ## incident.io and SmartEmailing, answered ### ### What can start an automation from incident.io? Any of incident.io's 1 trigger in the catalog, including New Incident. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in SmartEmailing when something happens in incident.io? Any of SmartEmailing's 15 actions, including Send custom email, Send transactional email, Update Contact email address and Update Contact list. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from SmartEmailing to incident.io? Yes. When something happens in SmartEmailing, your agent can act in incident.io too. This page covers both directions: SmartEmailing's triggers and incident.io's actions are listed here as well. ### ### Do I have to build a connector for incident.io or SmartEmailing? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use incident.io and SmartEmailing without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.