--- title: "Connect incident.io to Markup AI - APIANT.ai" description: "When \"New Incident\" fires in incident.io, your agent runs \"Add domain\" in Markup AI." canonical: "https://apiant.ai/connect/incident-io-to-markup-ai" --- # Connect incident.io to Markup AI When **New Incident** fires in [incident.io](https://apiant.ai/connections/incident-io), your agent runs **Add domain** in [Markup AI](https://apiant.ai/connections/markup-ai). Describe the whole flow and it is built, tested on every scenario and kept running. incident.io **1** trigger incident.io **10** actions Markup AI **22** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want incident.io and Markup AI to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What incident.io can start in Markup AI - When **New Incident** in incident.io then **Add domain** in Markup AI - When **New Incident** in incident.io then **Add term** in Markup AI Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with incident.io and Markup AI ## Triggers and actions 1 trigger · 32 actions - Trigger **New Incident** Triggers when a new incident is declared in incident.io, optionally limited to a status, severity, incident type or mode. - Action **Add follow-up** Creates a follow-up on an incident, with an optional description, assignee, team, category, priority and labels. - Action **Add incident update** Shares an update on an incident: a message, a move to a new status, a new severity, or any combination. - Action **Create Incident** Creates a new incident in incident.io, optionally setting its severity, type, status, roles, timestamps and custom fields. - Action **Find Users On-Call** Finds the users on-call for a schedule over a window of time (or right now), returning each effective shift with its user after overrides are applied. - Action **Get incident** Returns a single incident, including its status, severity, role assignments, timestamps and custom field values. - Action **Get Schedule** Returns a single on-call schedule, including its rotations, time zone and current shifts. - Action **List actions** Returns the actions recorded on incidents in your incident.io organisation, optionally filtered by incident, incident mode, or created/updated date. - Action **List schedules** Returns every on-call schedule configured in your incident.io account, including its rotations and who is currently on shift. - Action **List severities** Returns every incident severity configured for your incident.io organisation. - Action **List users** Returns the users in your incident.io account, optionally filtered by email address or Slack user ID. - Action **Add domain** Create a brand-terms domain. - Action **Add term** Adds a preferred or prohibited term to a Markup AI term set. - Action **Add term set** Create a new term set in Markup AI terminology, optionally with initial terms and linked domains. - Action **Cancel agent workflow** Cancel a running Markup AI agent workflow. - Action **Delete domain** Deletes a terminology domain. - Action **Delete term** Delete a term. - Action **Delete term set** Deletes a term set from your Markup AI terminology. - Action **Get agent** Get an agent's metadata by its ID. - Action **Get agent workflow status** Get the status and result of an agent workflow. - Action **Get style guide** Get a style guide's full configuration, including its goals, goal groups and guidelines. - Action **Get term** Retrieves a single term from a term set. - Action **Get term set** Get a brand-terms term set by id. - Action **List agent categories** List all available agent categories. - Action **List agents** Lists the Markup AI agents your organization can run, optionally filtered by category. - Action **List agent workflows** Lists agent workflow executions, optionally filtered by status, agent, or creation time. Returns up to 100 workflows. - Action **List domains** Lists the terminology domains in the Markup AI account, optionally filtered by name. Returns up to 100 domains. - Action **List style guides** Lists the style guides available to your organization. - Action **List term sets** Returns all term sets, with their terms and domains. - Action **Run Content Analysis Agents** Runs a Markup AI content agent (for example Brand Voice, Style, Claims or Freshness) against a piece of text and returns the resulting workflow, including the analysis result when the run is set to wait for completion. - Action **Update domain** Updates an existing terminology domain by ID. - Action **Update term** Updates an existing term in a term set by ID. - Action **Update term set** Update a brand-terms term set. ## Each app on its own - [ **incident.io** incident.io is an incident management platform, designed for your entire organisation.](https://apiant.ai/connections/incident-io) - [ **Markup AI** Markup AI is a set of Content Guardian Agents that integrate into your workflow to keep brand, tone...](https://apiant.ai/connections/markup-ai) Reviews ## What our customers say ## More from incident.io - [ **incident.io to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/incident-io-to-salesforce) - [ **incident.io to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/incident-io-to-slack) - [ **incident.io to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/incident-io-to-mailchimp) - [ **incident.io to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/incident-io-to-stripe) - [ **incident.io to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/incident-io-to-shopify) - [ **incident.io to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/incident-io-to-quickbooks-online) ## More into Markup AI - [ **HubSpot to Markup AI** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-markup-ai) - [ **Salesforce to Markup AI** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-markup-ai) - [ **Slack to Markup AI** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-markup-ai) - [ **Google Sheets to Markup AI** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-markup-ai) - [ **Gmail to Markup AI** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-markup-ai) - [ **Google Calendar to Markup AI** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-markup-ai) Questions ## incident.io and Markup AI, answered ### ### What can start an automation from incident.io? Any of incident.io's 1 trigger in the catalog, including New Incident. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Markup AI when something happens in incident.io? Any of Markup AI's 22 actions, including Update domain, Update term, Update term set and Add domain. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Markup AI to incident.io? Markup AI has no triggers in the catalog today, so automations start in incident.io. If you need the other direction, ask: your agent reads Markup AI's API documentation and adds it. ### ### Do I have to build a connector for incident.io or Markup AI? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use incident.io and Markup AI without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.