--- title: "Connect incident.io and Instagram - APIANT.ai" description: "When \"New Incident\" fires in incident.io, your agent runs \"Create Post\" in Instagram, or \"New Comment\" in Instagram to \"Find Users On-Call\" in incident.io." canonical: "https://apiant.ai/connect/incident-io-to-instagram" --- # Connect incident.io and Instagram When **New Incident** fires in [incident.io](https://apiant.ai/connections/incident-io), your agent runs **Create Post** in [Instagram](https://apiant.ai/connections/instagram), or **New Comment** in Instagram to **Find Users On-Call** in incident.io. Describe the whole flow and it is built, tested on every scenario and kept running. incident.io **1** trigger incident.io **10** actions Instagram **3** triggers Instagram **13** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want incident.io and Instagram to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What incident.io and Instagram can do together ### From incident.io to Instagram - When **New Incident** in incident.io then **Create Post** in Instagram - When **New Incident** in incident.io then **Reply To Comment** in Instagram ### From Instagram to incident.io - When **New Comment** in Instagram then **Find Users On-Call** in incident.io - When **New Media Posted** in Instagram then **Add follow-up** in incident.io Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with incident.io and Instagram ## Triggers and actions 4 triggers · 23 actions - Trigger **New Incident** Triggers when a new incident is declared in incident.io, optionally limited to a status, severity, incident type or mode. - Action **Add follow-up** Creates a follow-up on an incident, with an optional description, assignee, team, category, priority and labels. - Action **Add incident update** Shares an update on an incident: a message, a move to a new status, a new severity, or any combination. - Action **Create Incident** Creates a new incident in incident.io, optionally setting its severity, type, status, roles, timestamps and custom fields. - Action **Find Users On-Call** Finds the users on-call for a schedule over a window of time (or right now), returning each effective shift with its user after overrides are applied. - Action **Get incident** Returns a single incident, including its status, severity, role assignments, timestamps and custom field values. - Action **Get Schedule** Returns a single on-call schedule, including its rotations, time zone and current shifts. - Action **List actions** Returns the actions recorded on incidents in your incident.io organisation, optionally filtered by incident, incident mode, or created/updated date. - Action **List schedules** Returns every on-call schedule configured in your incident.io account, including its rotations and who is currently on shift. - Action **List severities** Returns every incident severity configured for your incident.io organisation. - Action **List users** Returns the users in your incident.io account, optionally filtered by email address or Slack user ID. - Trigger **New Comment** Triggered when someone comments on one of your Instagram posts - Trigger **New Media Posted** Triggered when a new post is published on your Instagram account - Trigger **New Message** Triggered when a new direct message arrives in your Instagram inbox - Action **Create Carousel Container** Create a draft carousel post with multiple images/videos before publishing. - Action **Create Media Container** Create a draft media container for photos/videos/reels before publishing. - Action **Create Post** Publish a draft media container to instagram (final publishing step). - Action **Get Conversation** Get details about a specific instagram dm conversation (participants, etc). - Action **Get Post Comments** Get comments on an instagram post. - Action **Get Post Insights** Get instagram post insights/analytics (impressions, reach, engagement, etc.). - Action **Get Post Status** Check the processing status of a draft post container. - Action **Get User Info** Get instagram user info including profile details and statistics. - Action **Get User Insights** Get instagram account-level insights/analytics (profile views, reach, impressions, etc.). - Action **Get User Media** Get instagram user's media (posts, photos, videos). - Action **List All Conversations** List all instagram dm conversations for the authenticated user. - Action **List All Messages** List all messages from a specific instagram dm conversation. - Action **Reply To Comment** Reply to a comment on instagram media. ## Each app on its own - [ **incident.io** incident.io is an incident management platform, designed for your entire organisation.](https://apiant.ai/connections/incident-io) - [ **Instagram** Instagram is a social media platform for sharing photos, videos, and stories.](https://apiant.ai/connections/instagram) Reviews ## What our customers say ## More from incident.io - [ **incident.io to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/incident-io-to-salesforce) - [ **incident.io to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/incident-io-to-slack) - [ **incident.io to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/incident-io-to-mailchimp) - [ **incident.io to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/incident-io-to-stripe) - [ **incident.io to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/incident-io-to-shopify) - [ **incident.io to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/incident-io-to-quickbooks-online) ## More into Instagram - [ **ClickUp to Instagram** ClickUp is an all-in-one app to plan, track, and manage your work in a beautifully intuitive environment.](https://apiant.ai/connect/clickup-to-instagram) - [ **Archive.org to Instagram** Archive.org is the Internet Archive, a public library of archived web pages, books, audio recordings, films...](https://apiant.ai/connect/archive-org-to-instagram) - [ **EasyCSV to Instagram** EasyCSV enables your users or team members to import CSV files and Google Sheets into your app or any public...](https://apiant.ai/connect/easycsv-to-instagram) - [ **HubSpot to Instagram** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-instagram) - [ **Slack to Instagram** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-instagram) - [ **Google Calendar to Instagram** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-instagram) Questions ## incident.io and Instagram, answered ### ### What can start an automation from incident.io? Any of incident.io's 1 trigger in the catalog, including New Incident. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Instagram when something happens in incident.io? Any of Instagram's 13 actions, including Create Carousel Container, Create Media Container, Create Post and Get Conversation. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Instagram to incident.io? Yes. When something happens in Instagram, your agent can act in incident.io too. This page covers both directions: Instagram's triggers and incident.io's actions are listed here as well. ### ### Do I have to build a connector for incident.io or Instagram? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use incident.io and Instagram without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.