Connect ilert and WildJar

Both apps 29ilert 13WildJar 16

• Trigger
  New or Updated Incident

  Triggers when an incident (alert) on the chosen ilert alert source is created or changes: assigned, escalated, accepted, raised, commented on, resolved, or a responder is added or removed.

• Action
  Accept Incident

  Accepts a pending ilert alert (formerly called an incident) on behalf of the connected user, stopping its escalation, and returns the updated alert.

• Action
  Add Alert

  Creates an alert in ilert on the chosen alert source, which then escalates according to the source's escalation policy (or a policy or responders you specify).

• Action
  Add maintenance window

  Creates a maintenance window in ilert that suppresses alerts for the chosen alert sources and services between a start and end time.

• Action
  Create Incident

  Creates a new incident in ilert, optionally marking affected services and adding responders. Depending on the affected services, subscribers may be notified.

• Action
  Find User on Call

  Finds the user currently on call for an on-call schedule, along with the start and end of their current shift. Returns found=false when nobody is on call.

• Action
  Get alert

  Returns a single ilert alert by its id, including its summary, status, priority, alert source, escalation policy and responders.

• Action
  Get incident

  Returns a single ilert incident by its id, including its status, severity, affected services and responders.

• Action
  Get maintenance window

  Fetches a maintenance window by ID. An error occurs if the maintenance window is not found.

• Action
  List Alert Sources

  Returns all alert sources in your ilert account, including each source's integration type, integration key, status and escalation policy.

• Action
  List incidents

  Returns the incidents in your ilert account, optionally filtered by status, affected service, severity and declaration date.

• Action
  List users

  Returns the users in your ilert account, with their name, email, role and contact settings.

• Action
  Resolve Incident

  Resolves an ilert alert (formerly called an incident), closing it and stopping further escalation.

• Trigger
  New Inbound SMS

  Triggers when an SMS is received on one of your WildJar numbers.

• Trigger
  New Phone Call

  Triggers when a new tracked phone call is logged in WildJar.

• Action
  Add Contact

  Adds a contact with a main phone number to the WildJar address book.

• Action
  Get Account

  Returns one WildJar account's details: name, country, timezone and status.

• Action
  Get Call

  Returns one tracked call's details: caller, status, duration, tracking number and source, and notes.

• Action
  Get Call Transcription

  Returns a call's details together with its transcription, sentiment and AI call summary.

• Action
  Get Contact

  Returns one address book contact with its name and phone numbers.

• Action
  Get Tracking Number

  Returns one tracking number's details: name, source, type, status and routing.

• Action
  List Accounts

  Returns the WildJar accounts this login can access.

• Action
  List Calls

  Returns tracked inbound calls, optionally filtered by account, date range and status.

• Action
  List Contacts

  Returns contacts from the WildJar address book.

• Action
  List Inbound SMS

  Returns SMS messages received on your WildJar numbers.

• Action
  List Outbound Calls

  Returns outbound calls made from WildJar, optionally for one account.

• Action
  List Tracking Numbers

  Returns the active tracking numbers, with their name, source and status.

• Action
  Send SMS

  Sends a single SMS from one of your WildJar numbers. The message is queued for dispatch and a per-SMS charge applies.

• Action
  Update Contact

  Updates an address book contact's name or account.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.