Connect ilert and Watermelon

Both apps 27ilert 13Watermelon 14

• Trigger
  New or Updated Incident

  Triggers when an incident (alert) on the chosen ilert alert source is created or changes: assigned, escalated, accepted, raised, commented on, resolved, or a responder is added or removed.

• Action
  Accept Incident

  Accepts a pending ilert alert (formerly called an incident) on behalf of the connected user, stopping its escalation, and returns the updated alert.

• Action
  Add Alert

  Creates an alert in ilert on the chosen alert source, which then escalates according to the source's escalation policy (or a policy or responders you specify).

• Action
  Add maintenance window

  Creates a maintenance window in ilert that suppresses alerts for the chosen alert sources and services between a start and end time.

• Action
  Create Incident

  Creates a new incident in ilert, optionally marking affected services and adding responders. Depending on the affected services, subscribers may be notified.

• Action
  Find User on Call

  Finds the user currently on call for an on-call schedule, along with the start and end of their current shift. Returns found=false when nobody is on call.

• Action
  Get alert

  Returns a single ilert alert by its id, including its summary, status, priority, alert source, escalation policy and responders.

• Action
  Get incident

  Returns a single ilert incident by its id, including its status, severity, affected services and responders.

• Action
  Get maintenance window

  Fetches a maintenance window by ID. An error occurs if the maintenance window is not found.

• Action
  List Alert Sources

  Returns all alert sources in your ilert account, including each source's integration type, integration key, status and escalation policy.

• Action
  List incidents

  Returns the incidents in your ilert account, optionally filtered by status, affected service, severity and declaration date.

• Action
  List users

  Returns the users in your ilert account, with their name, email, role and contact settings.

• Action
  Resolve Incident

  Resolves an ilert alert (formerly called an incident), closing it and stopping further escalation.

• Trigger
  Archive Conversation

  Triggers when a Watermelon conversation is archived.

• Trigger
  Handover Conversation Agent

  Triggers when a Watermelon conversation is handed over to a human agent (its assigned agent changes).

• Trigger
  Handover Conversation Team

  Triggers when a Watermelon conversation is handed over to a team (its assigned team changes).

• Trigger
  New Contact

  Triggers when a new contact is added in Watermelon.

• Trigger
  New Conversation

  Triggers when a new conversation starts in Watermelon.

• Trigger
  Updated Contact

  Triggers when a Watermelon contact is created or updated.

• Action
  Add Contact

  Creates a new contact in Watermelon and returns its ID.

• Action
  Find Contact

  Returns a Watermelon contact by its ID.

• Action
  Find Conversation

  Returns a Watermelon conversation by its ID.

• Action
  Get conversation

  Returns a single conversation by its ID, including its messages, tags, channel and status.

• Action
  Get message

  Returns a single message by its ID, including its text, type, conversation and read status.

• Action
  Search Contacts

  Searches Watermelon contacts for a value such as a name, email or phone number and returns the matches.

• Action
  Sends a Message

  Sends a message in a Watermelon conversation, or starts a new conversation when no conversation ID is given, and returns the message ID.

• Action
  Updates an Existing Contact

  Updates an existing Watermelon contact's name, email or phone number.

No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.