Integration
Connect ilert and ServiceM8
When New or Updated Incident fires in ilert, your agent runs Add company contact in ServiceM8, or New Job in ServiceM8 to Find User on Call in ilert. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want ilert and ServiceM8 to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What ilert and ServiceM8 can do together
From ilert to ServiceM8
When New or Updated Incident in ilert
then Add company contact in ServiceM8
From ServiceM8 to ilert
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with ilert and ServiceM8
Triggers and actions 3 triggers · 35 actions
- New or Updated Incident
Triggers when an incident (alert) on the chosen ilert alert source is created or changes: assigned, escalated, accepted, raised, commented on, resolved, or a responder is added or removed.
- Accept Incident
Accepts a pending ilert alert (formerly called an incident) on behalf of the connected user, stopping its escalation, and returns the updated alert.
- Add Alert
Creates an alert in ilert on the chosen alert source, which then escalates according to the source's escalation policy (or a policy or responders you specify).
- Add maintenance window
Creates a maintenance window in ilert that suppresses alerts for the chosen alert sources and services between a start and end time.
- Create Incident
Creates a new incident in ilert, optionally marking affected services and adding responders. Depending on the affected services, subscribers may be notified.
- Find User on Call
Finds the user currently on call for an on-call schedule, along with the start and end of their current shift. Returns found=false when nobody is on call.
- Get alert
Returns a single ilert alert by its id, including its summary, status, priority, alert source, escalation policy and responders.
- Get incident
Returns a single ilert incident by its id, including its status, severity, affected services and responders.
- Get maintenance window
Fetches a maintenance window by ID. An error occurs if the maintenance window is not found.
- List Alert Sources
Returns all alert sources in your ilert account, including each source's integration type, integration key, status and escalation policy.
- List incidents
Returns the incidents in your ilert account, optionally filtered by status, affected service, severity and declaration date.
- List users
Returns the users in your ilert account, with their name, email, role and contact settings.
- Resolve Incident
Resolves an ilert alert (formerly called an incident), closing it and stopping further escalation.
- Job Queued
Triggers when a Job is assigned to a Queue.
- New Job
Triggers when a new job is created.
- Add attachment
Uploads a file and attaches it to a job (or another ServiceM8 record), so it appears in that record's diary.
- Add company contact
Creates a new contact person on a ServiceM8 client (company), such as a billing or job contact.
- Add job allocation
Allocates a ServiceM8 job to a staff member, optionally with a scheduled date and allocation window.
- Add job material
Adds a material line item to a ServiceM8 job, with quantity, pricing and tax details.
- Add job payment
Records a payment against a ServiceM8 job, with its amount, method, date and optional note.
- Add note
Adds a note to a job, client or other ServiceM8 record.
- Create Client
Creates a new client (company) record in ServiceM8.
- Create Job
Creates a new job in ServiceM8, optionally linked to a client, category and queue, and returns the new job's UUID.
- Delete client
Deletes (archives) a client in ServiceM8.
- Delete job
Deletes (archives) a job in ServiceM8. The job is hidden in the app and can be restored later.
- Get attachment
Returns the details of a single file attachment (photo, PDF or other file) by its UUID.
- Get client
Returns one ServiceM8 client (company) record by its UUID, including its name, address and billing details.
- Get job
Returns a single ServiceM8 job by its UUID, including its status, client, address and totals.
- Get Job Allocation
Returns a single job allocation — which staff member a job is allocated to, its window, dates and status.
- List clients
Returns the clients (companies) in your ServiceM8 account, optionally narrowed by a filter.
- List job materials
Returns the materials (line items) recorded on jobs, optionally filtered, for example to a single job.
- List job payments
Returns the payments recorded against jobs, optionally filtered (for example to a single job).
- List Job Queues
Returns the job queues set up in the ServiceM8 account.
- List jobs
Returns the jobs in your ServiceM8 account, optionally narrowed by a filter.
- List notes
Returns the notes in your ServiceM8 account, optionally filtered and sorted.
- List staff members
Returns the staff members in your ServiceM8 account, optionally narrowed by a filter.
- Update client
Updates an existing client (company) in ServiceM8. Only the fields you fill in are changed.
- Update job
Updates an existing job in ServiceM8, changing only the fields you fill in.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
More from ilert
ilert to SalesforceSalesforce is a leading enterprise customer relationship management (CRM) platform.
ilert to SlackSlack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...
ilert to MailchimpMailchimp marketing automation and email platform.
ilert to StripeStripe is a payment processing platform for online businesses.
ilert to ShopifyShopify is a commerce platform for online stores and retail point-of-sale.
ilert to QuickBooks OnlineQuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...
More into ServiceM8
HubSpot to ServiceM8HubSpot is your all-in-one stop for all of your marketing software needs.
Google Sheets to ServiceM8Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.
Gmail to ServiceM8Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...
Google Calendar to ServiceM8Google Calendar is a time management tool providing scheduling features, event reminders, and integration...
Google Drive to ServiceM8Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...
Questions
ilert and ServiceM8, answered
What can start an automation from ilert?
Any of ilert's 1 trigger in the catalog, including New or Updated Incident. Describe the moment in plain language and your agent picks the right one.
What can your agent do in ServiceM8 when something happens in ilert?
Any of ServiceM8's 23 actions, including Create Client, Create Job, Update client and Update job. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from ServiceM8 to ilert?
Yes. When something happens in ServiceM8, your agent can act in ilert too. This page covers both directions: ServiceM8's triggers and ilert's actions are listed here as well.
Do I have to build a connector for ilert or ServiceM8?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use ilert and ServiceM8 without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.