--- title: "Connect ikas and Zendesk Messaging - APIANT.ai" description: "When \"New Order\" fires in ikas, your agent runs \"Send Message\" in Zendesk Messaging." canonical: "https://apiant.ai/connect/ikas-to-zendesk-messaging" --- # Connect ikas and Zendesk Messaging When **New Order** fires in [ikas](https://apiant.ai/connections/ikas), your agent runs **Send Message** in [Zendesk Messaging](https://apiant.ai/connections/zendesk-messaging), or **New Conversation Message** in Zendesk Messaging to **Add Order** in ikas. Describe the whole flow and it is built, tested on every scenario and kept running. ikas **3** triggers ikas **10** actions Zendesk Messaging **1** trigger Zendesk Messaging **3** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want ikas and Zendesk Messaging to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What ikas and Zendesk Messaging can do together ### From ikas to Zendesk Messaging - When **New Order** in ikas then **Send Message** in Zendesk Messaging - When **New Product** in ikas then **Get Conversation Messages** in Zendesk Messaging ### From Zendesk Messaging to ikas - When **New Conversation Message** in Zendesk Messaging then **Add Order** in ikas - When **New Conversation Message** in Zendesk Messaging then **Update order** in ikas Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with ikas and Zendesk Messaging ## Triggers and actions 4 triggers · 13 actions - Trigger **New Order** Triggers when a new order is created on ikas.com. - Trigger **New Product** Triggers when a new product is created on ikas.com. - Trigger **Updated Order** Triggers when an order is updated on ikas.com. - Action **Add Order** Creates a new order (with transactions) in the ikas store; returns Order. - Action **Add product** Create a product via GraphQL mutation saveProduct (no id) - Action **List customers** List customers via GraphQL query listCustomer. - Action **List inventory levels** List product stock/inventory levels via GraphQL query listProductStockLocation. - Action **List orders** List orders via GraphQL query listOrder. - Action **List products** List products via GraphQL query listProduct. - Action **List Sales Channels** Lists the store's sales channels (read-only); supplies the salesChannelIds that saveProduct requires for new products. - Action **Update inventory level** Update stock quantity via GraphQL mutation saveProductStockLocations. - Action **Update order** Update an order / order status via GraphQL order mutations (e.g. updateOrderLine, saveOrder) - Action **Update product** Update a product via GraphQL mutation saveProduct (with id) - Trigger **New Conversation Message** Triggers instantly on every new message in a Zendesk messaging conversation, from the customer or from your business. Check "author_type": it is "user" for the customer's messages, so an automation that replies should only act on those. - Action **Find Conversation** Finds a customer's messaging conversation from their messaging ID. - Action **Get Conversation Messages** Returns the most recent messages in a messaging conversation, from both the customer and the business. - Action **Send Message** Sends a reply into a customer's messaging conversation as your business. ## Each app on its own - [ **ikas** ikas is a headless e-commerce platform for SME's.](https://apiant.ai/connections/ikas) - [ **Zendesk Messaging** Read and reply to customer conversations from Zendesk messaging (the Web Widget, mobile SDK and social...](https://apiant.ai/connections/zendesk-messaging) Reviews ## What our customers say ## More from ikas - [ **ikas to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/ikas-to-salesforce) - [ **ikas to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/ikas-to-slack) - [ **ikas to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/ikas-to-mailchimp) - [ **ikas to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/ikas-to-stripe) - [ **ikas to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/ikas-to-shopify) - [ **ikas to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/ikas-to-quickbooks-online) ## More into Zendesk Messaging - [ **HubSpot to Zendesk Messaging** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk-messaging) - [ **Salesforce to Zendesk Messaging** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk-messaging) - [ **Slack to Zendesk Messaging** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk-messaging) - [ **Google Sheets to Zendesk Messaging** Google Sheets](https://apiant.ai/connect/google-sheets-to-zendesk-messaging) - [ **Gmail to Zendesk Messaging** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk-messaging) - [ **Google Calendar to Zendesk Messaging** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk-messaging) Questions ## ikas and Zendesk Messaging, answered ### ### What can start an automation from ikas? Any of ikas's 3 triggers in the catalog, including New Order, New Product and Updated Order. Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk Messaging when something happens in ikas? Any of Zendesk Messaging's 3 actions, including Send Message, Find Conversation and Get Conversation Messages. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk Messaging to ikas? Yes. When something happens in Zendesk Messaging, your agent can act in ikas too. This page covers both directions: Zendesk Messaging's triggers and ikas's actions are listed here as well. ### ### Do I have to build a connector for ikas or Zendesk Messaging? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use ikas and Zendesk Messaging without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.