--- title: "Connect iDenfy and incident.io - APIANT.ai" description: "When \"KYB - New Company Verification (Polling)\" fires in iDenfy, your agent runs \"Find Users On-Call\" in incident.io." canonical: "https://apiant.ai/connect/idenfy-to-incident-io" --- # Connect iDenfy and incident.io When **KYB - New Company Verification (Polling)** fires in [iDenfy](https://apiant.ai/connections/idenfy), your agent runs **Find Users On-Call** in [incident.io](https://apiant.ai/connections/incident-io), or **New Incident** in incident.io to **Add identification to blocklist** in iDenfy. Describe the whole flow and it is built, tested on every scenario and kept running. iDenfy **2** triggers iDenfy **6** actions incident.io **1** trigger incident.io **10** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want iDenfy and incident.io to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What iDenfy and incident.io can do together ### From iDenfy to incident.io - When **KYB - New Company Verification (Polling)** in iDenfy then **Find Users On-Call** in incident.io - When **KYC - New Identity Verification (Polling)** in iDenfy then **Add follow-up** in incident.io ### From incident.io to iDenfy - When **New Incident** in incident.io then **Add identification to blocklist** in iDenfy - When **New Incident** in incident.io then **KYC - Create Identity Verification** in iDenfy Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with iDenfy and incident.io ## Triggers and actions 3 triggers · 16 actions - Trigger **KYB - New Company Verification (Polling)** Triggers when a new KYB company verification is created in iDenfy. - Trigger **KYC - New Identity Verification (Polling)** Triggers when a new KYC identity verification appears in your iDenfy account. - Action **Add identification to blocklist** Adds a completed identity verification to your iDenfy blocklist, by its document, document details or selfie, so future verifications matching it are flagged. - Action **Delete identification from blocklist** Removes an identity verification's document, document data or selfie from your iDenfy blocklist. - Action **KYC - Create Identity Verification** Creates an iDenfy identity verification session for a client and returns the session reference, token and hosted verification link to send them to. - Action **KYC - Generate Verification PDF** Generates a PDF report for a completed identity verification, including verification data, status, AML and document photos, returned as a Base64-encoded file. - Action **KYC - Get Identification** Returns an identity verification's status and the personal and document data extracted from it, looked up by its scan reference. - Action **List identifications** Returns the KYC identity verifications on the account, with each one's scan reference and status, optionally filtered to one client. - Trigger **New Incident** Triggers when a new incident is declared in incident.io, optionally limited to a status, severity, incident type or mode. - Action **Add follow-up** Creates a follow-up on an incident, with an optional description, assignee, team, category, priority and labels. - Action **Add incident update** Shares an update on an incident: a message, a move to a new status, a new severity, or any combination. - Action **Create Incident** Creates a new incident in incident.io, optionally setting its severity, type, status, roles, timestamps and custom fields. - Action **Find Users On-Call** Finds the users on-call for a schedule over a window of time (or right now), returning each effective shift with its user after overrides are applied. - Action **Get incident** Returns a single incident, including its status, severity, role assignments, timestamps and custom field values. - Action **Get Schedule** Returns a single on-call schedule, including its rotations, time zone and current shifts. - Action **List actions** Returns the actions recorded on incidents in your incident.io organisation, optionally filtered by incident, incident mode, or created/updated date. - Action **List schedules** Returns every on-call schedule configured in your incident.io account, including its rotations and who is currently on shift. - Action **List severities** Returns every incident severity configured for your incident.io organisation. - Action **List users** Returns the users in your incident.io account, optionally filtered by email address or Slack user ID. ## Each app on its own - [ **iDenfy** iDenfy helps you automate identity verification enforced with manual oversight.](https://apiant.ai/connections/idenfy) - [ **incident.io** incident.io is an incident management platform, designed for your entire organisation.](https://apiant.ai/connections/incident-io) Reviews ## What our customers say ## More from iDenfy - [ **iDenfy to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/idenfy-to-salesforce) - [ **iDenfy to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/idenfy-to-slack) - [ **iDenfy to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/idenfy-to-mailchimp) - [ **iDenfy to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/idenfy-to-stripe) - [ **iDenfy to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/idenfy-to-shopify) - [ **iDenfy to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/idenfy-to-quickbooks-online) ## More into incident.io - [ **HubSpot to incident.io** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-incident-io) - [ **Google Sheets to incident.io** Google Sheets is Google's online spreadsheet app for creating, editing and sharing spreadsheets.](https://apiant.ai/connect/google-sheets-to-incident-io) - [ **Gmail to incident.io** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-incident-io) - [ **Google Calendar to incident.io** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-incident-io) - [ **Google Drive to incident.io** Google Drive is a cloud storage solution for uploading, sharing, and collaborating on files across devices...](https://apiant.ai/connect/google-drive-to-incident-io) - [ **ActiveCampaign to incident.io** ActiveCampaign is a marketing automation, email marketing, and CRM platform.](https://apiant.ai/connect/activecampaign-to-incident-io) Questions ## iDenfy and incident.io, answered ### ### What can start an automation from iDenfy? Any of iDenfy's 2 triggers in the catalog, including KYB - New Company Verification (Polling) and KYC - New Identity Verification (Polling). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in incident.io when something happens in iDenfy? Any of incident.io's 10 actions, including Create Incident, Add follow-up, Add incident update and Find Users On-Call. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from incident.io to iDenfy? Yes. When something happens in incident.io, your agent can act in iDenfy too. This page covers both directions: incident.io's triggers and iDenfy's actions are listed here as well. ### ### Do I have to build a connector for iDenfy or incident.io? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use iDenfy and incident.io without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.