Integration
Connect iContact and Request Tracker (RT)
When New contact fires in iContact, your agent runs Create Ticket in Request Tracker (RT), or Ticket Created in Request Tracker (RT) to Create Contact in iContact. Describe the whole flow and it is built, tested on every scenario and kept running.
What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it.
Build solutions, not workarounds.
What do you want iContact and Request Tracker (RT) to do together?
Ask the assistant
Connect your AI client
Give your AI client this address.
https://mcp.apiant.aiOne connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser.
Set it up in your client
Claude Code
Run this in the directory you want to work in.
claude mcp add --transport http -s project apiant-ai https://mcp.apiant.aiStart Claude Code there, approve the server, and sign in in the browser page it opens.
Claude Code guide (opens in a new tab)Claude, web and desktop
Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first.
Setup guide (opens in a new tab)Cursor
Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser.
Setup guide (opens in a new tab)Zed
Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server.
Setup guide (opens in a new tab)Codex and the ChatGPT desktop app
Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in.
Setup guide (opens in a new tab)Any other MCP client
Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection.
Setup guide (opens in a new tab)Example flows
What iContact and Request Tracker (RT) can do together
From iContact to Request Tracker (RT)
When New contact in iContact
then Create Ticket in Request Tracker (RT)
From Request Tracker (RT) to iContact
Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships.
Everything your agent can do with iContact and Request Tracker (RT)
Triggers and actions 5 triggers · 44 actions
- New contact
Triggers when a new contact is added to an iContact client folder, optionally only contacts on a chosen list.
- New list
Triggers when a new subscriber list is created in an iContact client folder.
- Add campaign
Creates a new campaign (sending profile with sender name, sender email and CAN-SPAM mailing address) in an iContact client folder.
- Add custom field
Creates a new custom field for contacts in an iContact client folder.
- Create Contact
Create a new contact in an iContact client folder.
- Create List
Create a new contact list in a client folder.
- Create Message
Create a new email message in a client folder.
- Delete Contact
Delete an iContact contact by contact ID.
- Delete list
Deletes a subscriber list from an iContact client folder.
- Get Accounts
List iContact accounts accessible to these credentials.
- Get campaign
Returns one iContact campaign (its sending profile, from name and email, and mailing address) by its id.
- Get Client Folders
List client folders within an iContact account.
- Get Contact
Retrieve a single iContact contact by contact ID.
- Get list
Returns one subscriber list from an iContact client folder, including its name, public name and description.
- Get message
Returns one email message from an iContact client folder, including its subject, HTML and text bodies, and SpamCheck results.
- List Campaigns
List sending campaigns (from-name/email profiles) in a client folder.
- List Contacts
List contacts in a client folder, optionally filtered by email or status.
- List Custom Fields
List custom fields defined in a client folder.
- List Lists
Retrieve all contact lists in a client folder.
- List Messages
List email messages in a client folder.
- List sends
Returns every email send (pending, sending, released and cancelled) in an iContact client folder, including its message, target lists and segments, schedule, recipient count and status.
- List Subscriptions
List subscriptions in a client folder, optionally filtered by contact or list.
- Send Message to List
Schedule/send an existing message to one or more lists.
- Subscribe Contact to List
Subscribe a contact to a list (creates a subscription).
- Unsubscribe Contact from List
Remove a subscription, unsubscribing a contact from a list.
- Update Contact
Update an existing iContact contact by contact ID.
- Update list
Updates an existing iContact subscriber list's name, public name, description or owner-notification setting. Only the values you supply are changed.
- Ticket Correspondence
Triggers when a ticket is replied to (that is, corresponded with).
- Ticket Created
Triggers when a new Request Tracker ticket is created.
- Ticket Status Changed
Triggers when a Request Tracker ticket changes status. Can watch for any status change or only for changes to a specific status.
- Add asset
Create an asset.
- Add user
Create a user.
- Comment on a Ticket
Add an internal comment to a ticket and send to any internal watchers.
- Create Ticket
Create a new ticket in Request Tracker.
- Find Attachment
Locate an attachment by ID.
- Find Ticket
Locate a ticket by ID.
- Find Tickets
Issue a query to find matching tickets.
- Find Transaction
Find a transaction by ID
- Get asset
Retrieves one asset by ID: name, description, status, catalog, owner, held by, contact, custom fields.
- Get queue
Get a queue by id or name.
- Get user
Get a user by id or name.
- List queues
List all queues visible to user.
- List ticket history
List transactions of a ticket.
- Reply to a Ticket
Reply to the requestor and any internal or external watchers of a ticket.
- Update ticket
General ticket update (Owner, Priority, Queue, custom fields).
- Update Ticket Due Date
Update the due date of a ticket.
- Update Ticket Status
Update the status of a ticket.
- Update Ticket Subject
Update the subject of a ticket.
- Update user
Update a user.
No trigger or action matches that. Ask your agent to add it: it reads the API documentation and builds what you describe.
Each app on its own
Reviews
What our customers say
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Questions
iContact and Request Tracker (RT), answered
What can start an automation from iContact?
Any of iContact's 2 triggers in the catalog, including New contact and New list. Describe the moment in plain language and your agent picks the right one.
What can your agent do in Request Tracker (RT) when something happens in iContact?
Any of Request Tracker (RT)'s 19 actions, including Create Ticket, Update ticket, Update Ticket Due Date and Update Ticket Status. Your agent maps the data both ways and tests every scenario before it ships.
Can it also run from Request Tracker (RT) to iContact?
Yes. When something happens in Request Tracker (RT), your agent can act in iContact too. This page covers both directions: Request Tracker (RT)'s triggers and iContact's actions are listed here as well.
Do I have to build a connector for iContact or Request Tracker (RT)?
No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running.
Can my AI client use iContact and Request Tracker (RT) without building an automation?
Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both.
What happens when something fails?
Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships.
Is there a free plan?
Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.