--- title: "Connect Hume AI and Zendesk - APIANT.ai" description: "When \"New Voice\" fires in Hume AI, your agent runs \"Add Comment to Ticket\" in Zendesk." canonical: "https://apiant.ai/connect/hume-ai-to-zendesk" --- # Connect Hume AI and Zendesk When **New Voice** fires in [Hume AI](https://apiant.ai/connections/hume-ai), your agent runs **Add Comment to Ticket** in [Zendesk](https://apiant.ai/connections/zendesk), or **New Messaging Conversation** in Zendesk to **Add config** in Hume AI. Describe the whole flow and it is built, tested on every scenario and kept running. Hume AI **4** triggers Hume AI **13** actions Zendesk **3** triggers Zendesk **18** actions What the catalog holds today. Ask for anything missing and your agent reads the API documentation and adds it. ## What do you want Hume AI and Zendesk to do together? Give your AI client this address. `https://mcp.apiant.ai` One connection does both: ask your client to act in an app once, or have it build an automation that keeps running. Any client that takes a remote MCP server. Nothing to install. Create your free account, then sign in once in your browser. ### Set it up in your client ### Claude Code Run this in the directory you want to work in. `claude mcp add --transport http -s project apiant-ai https://mcp.apiant.ai` Start Claude Code there, approve the server, and sign in in the browser page it opens. [Claude Code guide (opens in a new tab)](https://apiant.ai/docs/mcp/claude-code) ### Claude, web and desktop Open Customize, then Connectors, then Add custom connector, and paste the address. On Team and Enterprise an owner adds it first. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Cursor Add the address to your MCP configuration as a server URL. Cursor signs you in in your browser. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Zed Open Settings, then AI, then MCP Servers, then Add Server, then Add Remote Server. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Codex and the ChatGPT desktop app Open Settings, then MCP servers, then Add server, and choose Streamable HTTP. From the terminal, Codex takes the address with its own add command and then signs you in. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) ### Any other MCP client Paste the address where the client asks for a remote MCP server URL, and name the server apiant-ai where it lets you. APIANT's skills reach the client over the same connection. [Setup guide (opens in a new tab)](https://apiant.ai/docs/mcp) Example flows ## What Hume AI and Zendesk can do together ### From Hume AI to Zendesk - When **New Voice** in Hume AI then **Add Comment to Ticket** in Zendesk - When **Chat ended (instant)** in Hume AI then **Create Ticket** in Zendesk ### From Zendesk to Hume AI - When **New Messaging Conversation** in Zendesk then **Add config** in Hume AI - When **New Ticket** in Zendesk then **Add prompt** in Hume AI Starting points drawn from the triggers and actions in the catalog today. Describe the flow you need, at any depth, and your agent builds it and tests every scenario before it ships. Everything your agent can do with Hume AI and Zendesk ## Triggers and actions 7 triggers · 31 actions - Trigger **Chat ended (instant)** Fires when an EVI chat session ends (chat_ended webhook event). - Trigger **Chat started (instant)** Fires when a new EVI chat session begins (chat_started webhook event). - Trigger **New Voice** Triggers when a new voice is created. - Trigger **Tool call (instant)** Fires when EVI calls a registered tool during a conversation (tool_call webhook event). - Action **Add config** Create a new EVI configuration (voice assistant setup). - Action **Add prompt** Create a new system prompt for use in an EVI configuration. - Action **Add tool** Create a new tool definition that EVI can call during a conversation. - Action **Add voice** Save a new custom voice to the account from a TTS generation ID, for reuse in later speech requests. - Action **Convert voice** Convert the speech in an uploaded audio file into a different saved voice. - Action **Delete config** Delete an EVI configuration from the account. - Action **Delete voice** Delete a saved custom voice from the account. - Action **Generate Text to Speech** Convert text to speech using Hume AI's expressive text-to-speech technology. - Action **List configs** List the EVI configurations saved to the account. - Action **List prompts** List the prompts saved to the account. - Action **List tools** List the tool definitions saved to the account. - Action **List voices** List the custom voices saved to the account. - Action **Update config** Update an EVI configuration's name or description. - Trigger **New Messaging Conversation** Triggers when a customer starts a new conversation through Zendesk messaging (the web widget, mobile SDK or a social messaging channel). Each conversation arrives as its Zendesk ticket. - Trigger **New Ticket** Polling trigger that fires when a new ticket is created. - Trigger **New User** Polling trigger that fires when a new user is created. - Action **Add Comment to Ticket** Adds a public or private comment to an existing ticket. - Action **Create Organization** Creates a new organization. - Action **Create Ticket** Creates a new ticket in Zendesk. - Action **Create User** Creates a new user (end-user or agent). - Action **Delete Ticket** Deletes a ticket by ID. - Action **Delete User** Soft-deletes a user by ID. - Action **Get Messaging User ID** Returns the Zendesk messaging ID for a user, so their messaging conversation can be looked up in Zendesk Messaging. - Action **Get Organization** Retrieves a single organization by ID. - Action **Get Ticket** Retrieves a single ticket by ID. - Action **Get User** Retrieves a single user by ID. - Action **List Organizations** Lists organizations in the account. - Action **List Ticket Comments** Lists all comments on a ticket. - Action **List Tickets** Lists tickets in the account. - Action **Search** Runs a Zendesk search query across tickets, users, and organizations. - Action **Search Users** Searches users by query (name, email, etc.). - Action **Update Organization** Updates an existing organization by ID. - Action **Update Ticket** Updates an existing ticket by ID. - Action **Update User** Updates an existing user by ID. ## Each app on its own - [ **Hume AI** Hume AI is a platform for expressive AI interactions, that understands human emotions through voice and...](https://apiant.ai/connections/hume-ai) - [ **Zendesk** Zendesk is a web-based help desk and customer support platform for managing tickets, users, and organizations.](https://apiant.ai/connections/zendesk) Reviews ## What our customers say ## More from Hume AI - [ **Hume AI to Salesforce** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/hume-ai-to-salesforce) - [ **Hume AI to Slack** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/hume-ai-to-slack) - [ **Hume AI to Mailchimp** Mailchimp marketing automation and email platform.](https://apiant.ai/connect/hume-ai-to-mailchimp) - [ **Hume AI to Stripe** Stripe is a payment processing platform for online businesses.](https://apiant.ai/connect/hume-ai-to-stripe) - [ **Hume AI to Shopify** Shopify is a commerce platform for online stores and retail point-of-sale.](https://apiant.ai/connect/hume-ai-to-shopify) - [ **Hume AI to QuickBooks Online** QuickBooks Online accounting — manage customers, invoices, bills, payments, vendors, expenses, and more via...](https://apiant.ai/connect/hume-ai-to-quickbooks-online) ## More into Zendesk - [ **HubSpot to Zendesk** HubSpot is your all-in-one stop for all of your marketing software needs.](https://apiant.ai/connect/hubspot-to-zendesk) - [ **Salesforce to Zendesk** Salesforce is a leading enterprise customer relationship management (CRM) platform.](https://apiant.ai/connect/salesforce-to-zendesk) - [ **Slack to Zendesk** Slack is a messaging platform for teams. Post messages, manage channels, users, reminders, and react to...](https://apiant.ai/connect/slack-to-zendesk) - [ **Google Sheets to Zendesk** Google Sheets](https://apiant.ai/connect/google-sheets-to-zendesk) - [ **Gmail to Zendesk** Gmail is Google’s email service, featuring spam protection, search functions, and seamless integration with...](https://apiant.ai/connect/gmail-to-zendesk) - [ **Google Calendar to Zendesk** Google Calendar is a time management tool providing scheduling features, event reminders, and integration...](https://apiant.ai/connect/google-calendar-to-zendesk) Questions ## Hume AI and Zendesk, answered ### ### What can start an automation from Hume AI? Any of Hume AI's 4 triggers in the catalog, including New Voice, Chat ended (instant), Chat started (instant) and Tool call (instant). Describe the moment in plain language and your agent picks the right one. ### ### What can your agent do in Zendesk when something happens in Hume AI? Any of Zendesk's 18 actions, including Create Organization, Create Ticket, Create User and Update Organization. Your agent maps the data both ways and tests every scenario before it ships. ### ### Can it also run from Zendesk to Hume AI? Yes. When something happens in Zendesk, your agent can act in Hume AI too. This page covers both directions: Zendesk's triggers and Hume AI's actions are listed here as well. ### ### Do I have to build a connector for Hume AI or Zendesk? No. Both are in the catalog with their triggers and actions. You describe the automation; your agent builds it, tests every scenario and keeps it running. ### ### Can my AI client use Hume AI and Zendesk without building an automation? Yes. With your AI client connected to APIANT, ask it to do something in either app once and it runs that action on the spot. Ask for an automation and your agent builds it, tests every scenario and keeps it running. One connection covers both. ### ### What happens when something fails? Your agent works that out for you. It plans the failure paths along with the happy path, then tests every scenario before it ships. ### ### Is there a free plan? Yes. Every plan includes the agent, including free, and building from your own AI client spends no assistant credits.